I visited the Sunderland store on the morning of the 25th August and I was met by Andrew. He was really helpful and friendly and he has great customer service.Andrew found me a good deal for my sim fo... See more
Company replied
Location
Switch location40A The Bridges, SR1 3LB Sunderland, GB
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See what reviewers are saying
Fantastic customer service and support, we were recommended the best deals and given all the information we needed to make informed decisions about product upgrades etc. Assistant manager Donna was ex... See more
Company replied
Every single time that I go into the vodaphone shop I am greeted and helped with whatever problem I have. Even if it’s just an enquiry they help you as much as they can. Most of the time I am seen by... See more
Company replied
Talking to someone who was customer focused - polite, patient and easy to talk to explaining about the new mobile phone we purchased. I have been with Vodaphone since 2006 and have always had great... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sunderland
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
40A The Bridges, SR1 3LB, Sunderland, United Kingdom
4.8
Excellent
176 reviews
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Exceptional customer service 🙌
Went into the store to get 2 Google Pixel 7 Pros. Nathan was super helpful. He was kind, approachable and went above and beyond to help us out! Would recommend anyone going to store to get his help 😄
June 24, 2023
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Will,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Beth was amazing
Beth was amazing, so so helpful! The process was quick, and explained to me in so much detail! I was told about every available deal and I'm over the moon with my new phone, thank you so much!
June 27, 2023
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Stacey,
Thank you for your review. It's always lovely to read such nice feedback for one of our agents!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Helpful experience at vodafone Sunderland…
Anthony was very helpful with getting my new iPhone sorted.
June 25, 2023
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Nina,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Phone upgrade
Reyanne was a pleasure to deal with, so professional and friendly and got the deal done straight away.
Daniel was also lovely on arrival into the store and helped sort the process from the get go.
Thank you
June 24, 2023
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Bernie,
Thanks for the lovely review and fantastic support for Reyanne.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Helped with upgrades and got us some…
Helped with upgrades and got us some great deals
June 1, 2023
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Hayley,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Service review - Anthony
Anthony was really helpful in pricing and explaining all the option available option for my upgrade. He also explained all the changes made to the payment method for upgrades since it had been a while from my last one. He made sure I understood everything and was happy with what I was getting. Great service!
June 1, 2023
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Rebecca,
Thanks for the lovely review and fantastic support for Anthony.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Info re broadband
Donna gave me an excellent explanation and also fave my wife a much better deal on her phone
May 29, 2023
Unprompted review
Reply from Vodafone UK - Sunderland
Hi Phil,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Really helpful with choosing the right…
Really helpful with choosing the right phone and plan suit my needs
May 26, 2023
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Stephen,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Came into Vodafone
Came into Vodafone, and spoke to Reyanne, she was absolutely amazing. She made my whole process so easy and I haven’t had such an amazing experience before. She truly was amazing and id recommend her to everyone cause I have never come out of a shop feeling more secure and happier then today
May 13, 2023
Unprompted review
Reply from Vodafone UK - Sunderland
Oh wow Hannah! This sounds amazing! This is how we want all our customers to feel when they visit us.
Thank you for your awesome feedback for Reyenne,
The Vodafone Social Media Team
Lovely helpful person
Lovely helpful person - Joe helped our daughter get her first phone today for her 10th birthday. Thank you for making it a special day
Ref 70143009663220230401- it was the Sunderland store but he’s moving to the Durham store and that day was his last day there.
April 1, 2023
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Laura, It's always good to read such nice feedback. If you had this experience in one of our stores, please let us know which and we'll be happy to feed this back to Joe for you.
Thank you,
The Vodafone Social Media Team
Excellent service
Great to have access to the store and to see the advisors in store instead of over the phone is alot better for elderly like ourselves and the service the agent Andrew provided was excellent in the Vodafone Sunderland store.
April 1, 2023
Unprompted review
Reply from Vodafone UK - Sunderland
Hi Rita, Thank you for your review. Please let us know the name of the store you visited when you spoke to Andrew and we'd be happy to feed this back to him directly.
Thanks again,
Vodafone Social Media Team
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