Vodafone UK - Sutton Reviews 

241
TrustScore 5 out of 5

4.9

151 High Street, SM1 1JH Sutton, GB


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Rated 5 out of 5 stars

I had a great experience with Warren at the Vodafone Sutton store. He was friendly, patient, and very professional throughout the whole process. He took the time to explain everything clearly, answere... See more

Company replied

Rated 5 out of 5 stars

We had a brilliant experience with Gregg at Vodafone. From start to finish, the customer service was outstanding. Gregg was incredibly knowledgeable and explained everything clearly, making sure we... See more

Company replied

Rated 5 out of 5 stars

Excellent service! The gentleman was very patient, polite, and helpful. He assisted us with everything we needed and explained everything very clearly. The company should be proud to have such a profe... See more

Company replied

Rated 5 out of 5 stars

"I had a fantastic experience with Greg today. They were incredibly knowledgeable about the different plans and devices available. Instead of pushing for the most expensive option, they took the time... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Sutton

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 151 High Street, SM1 1JH, Sutton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(241)

39,514 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mahid was absolutely fabulous

Mahid was absolutely fabulous. He happily talked us through the phones we were considering and helped us clarify what was best for us and our needs. He was particularly helpful about pointing out the best airplan deals for our needs and alerting us to the relevant offers. Both my husband and I purchased new iPhones and are extremely happy with what we chose and the service we experienced with Mahid.

July 6, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Arabella,

Thanks for the lovely review and fantastic support for Mahid.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional Service

Greg was an expert in helping me renew my phone contract, he was very patient and knowledgeable. I am extremely happy with the service, well recommended.

July 12, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Lillo,

Thanks for the lovely review and fantastic support for Greg.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service very happy with Warren

July 8, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Janis,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sorted phone out for me

July 5, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Chris,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant customer service from Warren…

Brilliant customer service from Warren l, very clear on the contract I have been given, top fella thank you very much.

July 4, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Andy, ​

Thanks for the lovely review and fantastic support for Warren. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and friendly an solved my…

Very helpful and friendly an solved my issue promptly

June 28, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Salvatore,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ainsley provides courtious and…

Ainsley provides courtious and excellent customer service. Highly recommended.

June 19, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Canh. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zoe from Sutton is a superstar

I am using Vodafone from last 5 years. This is the first time I got a supreme professional service from Vodafone sutton store. Zoe is a superstar and vodafone needs more staff like her.

June 5, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Golam,

We're glad you enjoyed your experience at the Sutton store. It's great to know you received professional service. We appreciate your feedback and are happy to hear that you had a positive experience.

Thanks for being a loyal customer,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks Greg

Greg was so approachable and professional. Left here with all my problems solved.

May 31, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Mellissa,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Greg is amazing

Greg is amazing ! Went into Sutton branch and he was so helpful , very patient , professional and put up with our quirks ! Low key wish he is in every weekend !

May 31, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Monalisa,

Thanks for the lovely review and fantastic support for Greg.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service

Good customer service, Shannon was really helpful and lovely.

May 13, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Spencer,

Thanks for the lovely review and fantastic support for Shannon.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zoe served me and was excellent will…

Zoe served me and was excellent will definitely be back to see her

April 22, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Sally,

Thanks for the lovely review and fantastic support for Zoe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ainsley, top guy

Ainsley, never stopped smiling throughout this encounter. He was incredibly helpful understanding his customer (63 year old tech idiot) answering all my questions and ensuring I am coming back to buy two phones. 5 stars

April 14, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Jerry. Thank you for your review for Ainsley. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Your branch in Sutton is simply…

Your branch in Sutton is simply fantastic. I was treated with patience and didn't feel any discomfort at all signing 2 new deals for my broadband and sim. 24 months is a long commitment and Shannon was the professional opinion I needed for the best outcome for me! Thanks Shannon.

March 27, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Borislava,

It's wonderful to receive your feedback! We truly value your thoughts.

Should you need any assistance, feel free to contact our Social Media team on Facebook at http://vodafone.uk/2Fpnah2 or on X at http://vodafone.uk/3LXh2xl.

Thank you once more,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff

Very helpful staff especially Albert, extremely helpful! I was having issues with my mobile data not working, he was able to resolve this issue without any hassle

March 23, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Ellie,

Thanks for your 5-star review for Albert. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

I popped in to store as had an issue…

I popped in to store as had an issue with my phone was greated by a young chap called Albert he was very friendly and went over and beyond to help me was very very satisfied with the service I received I left the store a very happy customer

March 23, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Donna,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I had a wonderful experience in the…

I had a wonderful experience in the Sutton branch. Ainsley attended to me with a warm smile and talked me through all the plans available. He wa patient and very well spoken . After assessing my needs I could get a good plan that fits my need. All thanks to Ainsley and to the wonderful team.

March 3, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hello Burncy,

It's great to hear about the positive experience which you had with Ainsley. We appreciate you taking the time to write in a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Shannon she helped me to get what i was…

Shannon she helped me to get what i was looking for , ive got headphones and they are so good , brilliant from her recommendation
And she done my contract 📑 before and she did the best to give me the best deal love that … 😁

February 8, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Edi,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Ainsley Sutton…

Excellent service from Ainsley Sutton High Street store
Very friendly and competent assistance

February 19, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Dominique,

Thank you for reviewing

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Esim

Ainsley give me excellent service. I am very happy with his services

February 18, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Mustaq,

It's great to hear your feedback, thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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