Vodafone UK - Sutton Reviews 

241
TrustScore 5 out of 5

4.9

151 High Street, SM1 1JH Sutton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a great experience with Warren at the Vodafone Sutton store. He was friendly, patient, and very professional throughout the whole process. He took the time to explain everything clearly, answere... See more

Company replied

Rated 5 out of 5 stars

We had a brilliant experience with Gregg at Vodafone. From start to finish, the customer service was outstanding. Gregg was incredibly knowledgeable and explained everything clearly, making sure we... See more

Company replied

Rated 5 out of 5 stars

Excellent service! The gentleman was very patient, polite, and helpful. He assisted us with everything we needed and explained everything very clearly. The company should be proud to have such a profe... See more

Company replied

Rated 5 out of 5 stars

"I had a fantastic experience with Greg today. They were incredibly knowledgeable about the different plans and devices available. Instead of pushing for the most expensive option, they took the time... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Sutton

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 151 High Street, SM1 1JH, Sutton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(241)

39,723 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ainsley is friendly

Ainsley is friendly, accomodating and patient.

February 12, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Aurora,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service given in store

Great customer service given in store

January 19, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hello, Lisa,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Professional service

My husband and I visited the Vodafon this morning.Ainsley from Sutton Vodafone was professional and polite, he explained everything precisely and simply about our contracts and bills that have recently been coming in too high. Ainsley is a friendly, patient person and we are happy with the service he has provided to us.

January 17, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Daisy,

We appreciate your positive feedback for Ainsley. If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ainsley was a very polite salesmen he…

Ainsley was a very polite salesmen he made me feel comfortable and he was able to reach my needs with my sale

January 4, 2025
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and friendly

Helpful and friendly

December 13, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Thanks for the five star review, Louise! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Mr.Mahid who is the Sutton showroom…

Mr.Mahid who is the Sutton showroom officer helped in a very professional and friendly way to accommodate my new sim plan connection request today. Highly recommended to visit Vodafone Sutton showroom.
Vey nice experience. Thank you Vodafone 😊

December 14, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rameez & Shannon was different

Rameez & Shannon was different, very helpful, very professional, very friendly , was incredible staff !!! I recommend for everyone , just go in Sutton, high street VODAFONE !!!

December 7, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Cristian. Thank you for your review for Rameez and Shannon. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant fast a quick help thank you…

Brilliant fast a quick help thank you Josh

November 14, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Jennifer,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Good Customer management

The sales advisor Josh was of high quality & very knowledgable. Well done Josh.

November 13, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Errol. Thank you for your review for Josh. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by Rameez

I was served today by Rameez the service I received was above and beyond so much that I walked out with 2 upgrades.

A very happy customer

November 7, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey,

Thanks for letting us know what an amazing job Rameez did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Josh is awesome

Josh at the Sutton branch is awesome! He saved me money, gave me a great deal and was patient when I was being a total thicko over the techy stuff! Give Josh a pay rise - he's great 🤗🤗

November 6, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Clare,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

What a fantastic experience in store…

What a fantastic experience in store today, previously Nia helped me out and delivered amazing service and this time Zoe also did a fantastic job helping me find my new phone!
Highly recommend this store for anything you might need.

October 16, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Matthew,

We’re glad to hear you found the best option for you when visiting Nia and Zoe in our store. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

The process of upgrading my contract…

The process of upgrading my contract was super easy and smooth with the help received from Ainsley at Sutton branch.

Thank you

Sabah

September 3, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Saba. Thank you for your review for Ainsley. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Sailen!!!!

September 1, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly

September 1, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ainsley was very helpful.

Ainsley was very helpful.

August 30, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Pauline,

Thanks for the lovely review and fantastic support for Ainsley.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sailen and Ansley helped us a lot

Sailen and Ansley helped us a lot, had best service ever in Sutton store. Team advised us and provided really helpful service. Thank you so much. We really appreciate it.

August 26, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Justyna,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with Sailen and Ansley' great service.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Sailin gave an absolutely amazing…

Sailin gave an absolutely amazing service!!! I really appreciate the advice he gave regarding my account. His patience an dedication is exceptional 👏

August 8, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Andre,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New contract

Zoe was incredible from start to finish and
Excellent in her job

Great salesperson too

Left with more for less

Brilliant overall

August 7, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Stoffel,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I hard a very good experience with …

I hard a very good experience with Ainsley he is a very good salesman he takes his time to explain every detail

July 27, 2024
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Evelyn,

Thanks for the lovely review and fantastic support for Ainsley.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look