Vodafone UK - Telford Reviews 

381
TrustScore 5 out of 5

5.0

116 The Border, TF3 4AE Telford, GB


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Rated 5 out of 5 stars

Luke did an absolutely amazing job of working out the best and cheapest deal for my son on an upgrade and we even came out with a new tablet We've been with Vodafone for over 5 years and will contin... See more

Company replied

Rated 5 out of 5 stars

Today I went into the Vodafone store to get my phone sorted. I was helped by a retail advisor called Luke, who has helped me massively today. Knew exactly what he was doing, very competent in his work... See more

Company replied

Rated 5 out of 5 stars

I upgraded my phone but managed to mess up the transfer of data before closing the old phone. Hannah in the Vodaphone shop in Telford town centre was pleasant, welcoming, non-judgemental and highly k... See more

Company replied

Rated 5 out of 5 stars

I visited telford branch to purchase extra data because I had know internet connection at home DAN served me, Wow what a knowledgeable man he recommended a few options on purchasing my data. He h... See more

Company replied


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  • 116 The Border, TF3 4AE, Telford, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

381 reviews

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5.0

All reviews

(381)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Luke did an excellent job

March 3, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Rae,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service by Luke and…

Excellent customer service by Luke and Chris
Informative and helpful

March 1, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Stephanie,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was a great help today sorting a…

Tom was a great help today sorting a new phone and contract.

February 27, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Nick,

We’re grateful for your fantastic feedback for Tom, thank you! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Tom was great help, amazing service!

February 26, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Thank you so much for your valuable feedback Izzy! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was great

Tom was great. Very helpful ans patient

February 25, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Sam

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Tom waa Excellent

Tom waa Excellent, so helpful. Thankyou.

February 24, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Deborah. Thank you for your review for Tom. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was really helpful

Dan was really helpful. He helped me set up my banking app on my new phone when the bank would not help me. Very good service

February 18, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Ralph,

Thanks for your review for Dan. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

We were served by Luke at you're…

We were served by Luke at you're telford branch today, very helpful, sorted us a great deal on home broadband and two new mobile devices,,very pleased,,,keep up the good work..

February 15, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Nick,

This is a great review for Luke. We’re glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks,
Vodafone Social Media team

Rated 5 out of 5 stars

Was served by Felix today very fast and…

Was served by Felix today very fast and friendly.

February 14, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Felix did a great job helping us solve…

Felix did a great job helping us solve our issue Witherspoon mobile data

February 14, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Thanks for the great feedback Grosu, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was great

Dan was great, sorted us out with 2 new phone and broadband

February 12, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Sarah,

This is great feedback for Dan. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

we were assisted today by Luke and a…

we were assisted today by Luke and a little bit by Ben, who absolutely could not have done more to solve the problem we had with an old iPhone, their patience, kindness and polite manners were a delight to experience.
Luke also amended the phone contract we'd been on for years to save us money, and pointed out that we were still paying insurance on an old phone from years ago, which he telephoned the company to cancel saving us even more money, couldn't be happier with the service received today.

January 27, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Sharon. Thank you for your review for Luke and Ben. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic above and beyond couldn’t do…

Fantastic above and beyond couldn’t do enough. Luke was Brilliant

January 27, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Julie,

Thank you for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Luke has been fabulous

Luke has been fabulous
Thank you

January 18, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi, Sheila,

This is fantastic to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ken was extremely helpfully

Ken was extremely helpfully

January 16, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Harvey. Thank you for your review for Ken. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Makenzie was extremely helpful

Makenzie was extremely helpful, friendly and informative as he guided us through our phone upgrades. Really good service.

January 7, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Nigel. Thank you for your review for Makenzie. It's always lovely to read such brill feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was very friendly and efficient.

Luke was very friendly and efficient.
I will definitely shop at Vodafone Telford again.

January 4, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Chris,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was truly brilliant … Top Team

Luke was truly brilliant … His knowledge second to none and his friendly professional approach was appreciated
We purchased 2 new phones and broadband … so the process took a while and he was regularly updating us and we would highly recommend him to all potential customers
And our thanks to Dan who finished the job … just as helpful and overall a top team

January 2, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Martin,

It's lovely to see you had such a positive experience with Luke and Dan. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Luke very friendly and informative and…

Luke very friendly and informative and did a good job

January 2, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi JB,

What super feedback for *******! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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