Wow Blake from the lakeside store is amazing and so helpful I have been a victim of a scam and he spent a very long time helping me to sort it out personally. Even though no new contract was taken out... See more
Company replied
Location
Switch locationUnit 24 , Level One Lakeside Shopping Centre, RM20 2ZF West Thurrock, GB
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Maddie was honestly the greatest provider ive come across. The work and effort she put it in was amazing and there's nothing more than you could ask for from a customer service provider. She's definit... See more
Company replied
Got us a better deal immediately, and gave smooth and clear instructions on setting up the 5G hub. Great service.
Company replied
I went to talk about an Upgrade, and i had the pleasure to have a chat with Maddi, Profesional , kind and answered all my questions with calm, professionalism and smiles. Really enjoyed the time s... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Thurrock Lakeside Experience
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF, West Thurrock, United Kingdom
4.9
Excellent
199 reviews
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Today I went to the Thurrock Lakeside…
Today I went to the Thurrock Lakeside Vodafone branch and was served by Maz, he was really friendly and welcoming and did everything he could and more to get me the best deal on my new phone. He even helped to re contract my WiFi and saved me a lot of confusion and trouble! All in all his customer service was 10/10 and I will be definitely going back to him in the future.
November 1, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi. We appreciate you taking the time to share your experience at our Thurrock Lakeside branch. We're happy to hear that you received such great support and that you were pleased with the service you received. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Maddi was absolutely excellent
Maddi was absolutely excellent - friendly, professional, knowledgeable - and importantly - someone of integrity. Could easily have oversold, and I'd have been none the wiser. But she did right by me and my specific needs - and for that I am super grateful
October 25, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi. We're happy to hear that you had such a positive experience! We appreciate your recognition of our team's commitment to providing honest and knowledgeable service tailored to your needs. Thank you for sharing your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best advisor Denisa
Went to the store today and Denisa helped me with my additional line. She done her best to give me the best deal possible. This is not the 1st time that she helped me with my account. Very satisfied with the service
October 19, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Jackie’s service was phenomenal
Jackie’s service was phenomenal, the helped me the exact plan I needed and suited my needs especially after my horrific experience with customer service. I can’t thank Jackie enough I will always come in and ask for Jackie. A amazing staff member.
October 6, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Kiran,
Thanks for the lovely review and fantastic support for Jackie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Upgrade my phones
Maria makes my today's experience with Vodafone just super great!!😍
October 4, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Mihaela,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Am very happy with the service I…
Am very happy with the service I received from Vodafone lakeside, 💯
October 4, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Jude,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Came here today to talk to someo
Came here today to talk to someone, naz was very helpful and polite and welcoming
Will come back again if I need help
August 24, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Amazing customer service
Amazing customer service
Went to the store to get roaming on my plan and Denisa helped me find the best price and plan to suit me abroad . She was very helpful and friendly. Good service
Always getting the best customer service while visiting the Lakeside branch. Everyone in store are friendly and welcoming. 10/10
August 24, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
We appreciate you taking the time to leave us this great feedback! We're so happy to hear about your positive experience.
Thanks,
Vodafone Social Media Team
I recently visited Vodafone and was…
I recently visited Vodafone and was assisted by Maria, who was both friendly and extremely helpful. She handled everything with great professionalism, making the whole experience smooth and pleasant. Thank you, Maria, for your excellent service!
August 9, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey lily,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Anthony the Expert
Today I visited Vodafone branch in Lakeside shopping centre and had the best experience I have ever had from a Vodafone customer service agent… Mr Anthony Onukwuba who went over and beyond patiently rectifying my issue… Anthony is a star and deserves a reward for exceptional customer service… Thanks a Million !
July 10, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Mirvat,
Thanks for the lovely review and fantastic support for Anthony.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I went to the store today to get an…
I went to the store today to get an additional line on my account and Denisa was very helpful and explained everything to me and made the transaction very smooth.
July 5, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Alyn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Wayne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We had the pleasure of meeting Alia…
We had the pleasure of meeting Alia this morning, started of with just an enquiry about data controls, ended up with renewing 2 contracts and a phone upgrade, All done with ease and made us all feel very welcome. Thanks again
June 29, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I recently visited the Vodafone store…
I recently visited the Vodafone store in Lakeside and had an outstanding experience, thanks to Maria. From the moment I walked in, she was warm, welcoming, and incredibly helpful. She took the time to understand exactly what I needed and explained all my options clearly and patiently—no pressure, just genuine support.
Maria went above and beyond to make sure everything was set up perfectly before I left the store. Her professionalism, product knowledge, and friendly approach made the whole visit smooth and stress-free. It’s not often you get customer service that feels both personal and efficient, but Maria delivered on both fronts.
Big thanks to Maria and the team at Vodafone Lakeside—I’ll definitely be back!
June 21, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Dylan,
Thanks for the lovely review and fantastic support for Maria.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I just wanted to give a big shoutout to…
I just wanted to give a big shoutout to Jackie at Vodafone Lakeside for the outstanding service she gave me and my partner. She went above and beyond to find us the best deal possible, taking the time to explain everything clearly and making sure we were happy with what we were getting. Jackie was friendly, kind, and genuinely helpful from start to finish. It’s rare to come across someone who actually cares about getting it right for the customer—she nailed it. Can’t recommend her enough.
June 21, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi James. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
She was fantastic
She was fantastic, very friendly, very helpful and she found a solution for our issue very quick
June 16, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi! We appreciate your positive feedback! We're happy to hear that our team member was friendly and helpful and quickly resolved your issue.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I got a new iPad 13 pro from Lakeside…
I got a new iPad 13 pro from Lakeside Store. Mohammed made me feel relaxed and he answered all my repeated questions with ease and always had a smile on his face. Best guy you have in Lakeside store!!! Though the rest of the team are all super supportive!! That’s why I keep coming back to Vodafone! A very happy customer!
June 14, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Winnie! We're so happy you received the service you deserve. We really appreciate your feedback.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Denisa was very helpful today
Denisa was very helpful today, she helped me with my insurance claim and my upgrade.
June 4, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Ancuta,
Thanks for the lovely review and fantastic support for Denisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent outcome I went into the store in Lakeside and…
I went into the store in Lakeside and as usual received excellent service on the last three occasions Alia has been very helpful which has reduced any stress that I have with modern technology always helpful and I will continue to speak to others about this company
T Greenslade
May 30, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Patricia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went to ask for advice and was welcomed…
Went to ask for advice and was welcomed by Muz first who was very helpful than talk to Lia who was also very competent, and helpful. Very happy with everyone in this shop in lakeside.
Well done and thank you
May 4, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Patricia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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