Wow Blake from the lakeside store is amazing and so helpful I have been a victim of a scam and he spent a very long time helping me to sort it out personally. Even though no new contract was taken out... See more
Company replied
Location
Switch locationUnit 24 , Level One Lakeside Shopping Centre, RM20 2ZF West Thurrock, GB
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Maddie was honestly the greatest provider ive come across. The work and effort she put it in was amazing and there's nothing more than you could ask for from a customer service provider. She's definit... See more
Company replied
Got us a better deal immediately, and gave smooth and clear instructions on setting up the 5G hub. Great service.
Company replied
I went to talk about an Upgrade, and i had the pleasure to have a chat with Maddi, Profesional , kind and answered all my questions with calm, professionalism and smiles. Really enjoyed the time s... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Thurrock Lakeside Experience
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF, West Thurrock, United Kingdom
4.9
Excellent
199 reviews
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The setup of my new business account…
The setup of my new business account was very helpful. The customer service was outstanding, particularly from Denisa who was exceptional.
February 10, 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey there,
Thanks for the lovely review and fantastic support for Denisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came into store to upgrade my…
I came into store to upgrade my contacts. Tanzeel was my assistant he organised my contract and said it will take 5 months I said to him I have a problem with my email. I’ve been having trouble with singing into it. I said no one can fix it. I gave it to him and he fixed it for me I was so happy that I could kiss him. Great service you shine proud to have him working for you.
February 6, 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Katrina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Maddie at Vodafone in Lakeside gave us…
Maddie at Vodafone in Lakeside gave us a brilliant service.Wonderful experience,really good customer care.very helpful and very knowleadgble.
February 1, 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Sandy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Maz was very wonderful and helpful
Maz was very wonderful and helpful, I honestly came into to leave and request a pac code, however he was very kind and helpful. I ended up leaving as a happy customer with a new sim and phone for my son. Honestly highly recommend maz best customer service ever thank you. Only reason why I’m staying with Vodafone.
February 1, 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Linda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We had a really great experience with…
We had a really great experience with Denisa! She’s the best one! Really friendly and helpful !
January 29, 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Andrei,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
⭐⭐⭐⭐⭐ If I could give more stars I would !!
⭐⭐⭐⭐⭐
I visited the Vodafone Lakeside store recently and was helped by Maria, who provided absolutely outstanding service. She was friendly, patient, and incredibly knowledgeable, taking the time to explain everything clearly and making sure I got exactly what I needed. I never felt rushed, and she genuinely went above and beyond to help. It was such a positive experience, and I’ll definitely be returning because of her. Thank you, Maria, for such great customer service! Next time coffee on me for your outstanding service
January 10, 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Emilia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alia was so helpful…
Alia was so helpful and such a friendly person who made us feel at ease and made the experience so relaxed. Highly recommend her!!!
January 8, 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in unsure but left with clarity…
Came in unsure but left with clarity owing to Tanzeel's assistance. TANZEEL was exceptionally professional. Thank you very much.
January 3, 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Tanzeel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Anthony really helped me today
Anthony really helped me today, sorting out 3 phones and 2 different accounts. Really helpful and made sure I understood everything clearly. Brilliant service thank you!
December 19, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Hayley,
Thanks for the lovely review and fantastic support for Anthony.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best service from Denisa
Went to the store to have my account checked up and Denisa done a very good deal for me. Good quality service from her all the time.
December 13, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Valentin,
Thanks for the lovely review and fantastic support for Denisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Speaking with Magdalina at the lakeside…
Speaking with Magdalina at the lakeside store was so easy and she was so so hlepful, talked us through everything, knew exactly what we needed. Fantastic experience.
December 5, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Natalie,
Thanks for the lovely review and fantastic support for Magdalina.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service from Denisa
Great customer service from Denisa
Very happy customer
December 3, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey sherozx,
Thanks for the lovely review and fantastic support for Denisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Naz was very help full in my needs no…
Naz was very help full in my needs no messing around great asset to the company
December 2, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey richard,
Thanks for the lovely review and fantastic support for Naz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent experience
We came in to vodafone and Maddi jelped us. Maddi was extremely knowledgable and very helpful and was very patient with us and she helped us find best deal for our budget.
November 20, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
I was treated like royalty
I was treated like royalty. The advisor (Maddi) had a the time in the world for me and did her utmost to help me out. Very friendly and very professional.
November 18, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Denisa was very helpfull and managed to…
Denisa was very helpfull and managed to get a new phone and new plan .
November 14, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Anthony at your lakeside…
Anthony attended to us at your lakeside branch amazing polite young man!
November 8, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi. We're happy to hear that you had such a positive experience at our lakeside branch. We appreciate you acknowledging the team member's politeness! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Been into the store a couple of times as I was having issues with my SIM card. The store manager Sam and his colleague Maddi were extremely helpful. Both were incredibly patient in explaining Vodafone’s pro broadband bundle which I happily purchased as a result. Will definitely recommend!
November 7, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi. We're happy to hear that the store team were so helpful in resolving your SIM card issues and explaining the broadband bundle. We really appreciate your recommendation! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited Vodafone shop in lakeside
Visited Vodafone shop in lakeside, Thurrock on Friday to get my husband’s phone data transferred from his old phone to his new phone. The guy who helped us went above and beyond to help us.
October 31, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Alia was amazing
Had the pleasure of being served by Alia who fixed my issue after going back and forth with over the phone and customer services
10/10 service
November 4, 2025
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi. We're happy to hear that your issue was resolved after contacting us. We appreciate your feedback and are so glad we could provide you with great service! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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