Jordan was a great help! One of our phones became faulty over the Xmas / New Year period and he helped us to make an informed decision about an upgrade. He walked us through various monthly payme... See more
Company replied
Location
Switch location52 High street, TN9 1EH Tonbridge, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jordan was very helpful and managed to instantly detect a problem in settings. I had been talking to a customer service advisor from 3 network who wasn’t able to help and said for me to go into the Vo... See more
Company replied
I bought a new iPhone yesterday and it was a really smooth hassle free service . Jordan was excellent and really friendly and helpful . 5 star service and also helped me half my payment plan . Excelle... See more
Company replied
I was served by Louise from the Tonbridge store. She was so efficient and friendly. She got me a great deal, was knowledgeable, friendly and professional throughout the whole interaction. Great servic... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Tonbridge
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
52 High street, TN9 1EH, Tonbridge, United Kingdom
4.9
Excellent
274 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service by louise
I was served by Louise from the Tonbridge store. She was so efficient and friendly. She got me a great deal, was knowledgeable, friendly and professional throughout the whole interaction. Great service, I will now always opt for in store interactions with vodafone
May 19, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey,
Thanks for the lovely review and fantastic support for Louise.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Louise
Louise was so so lovely to talk to! very knowledgable and professional, helpful with questions and overall made the process of upgrading very smooth and easy!! thank you so much
May 16, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey,
Thanks for letting us know what an amazing job Louise did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Able to talk to someone in person
Able to talk to someone in person. Offered meaningful and helpful advice and saved me money. And was really really helpful friendly person.. thankyou Jordan
May 16, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Jordan was very helpful and managed to…
Jordan was very helpful and managed to instantly detect a problem in settings. I had been talking to a customer service advisor from 3 network who wasn’t able to help and said for me to go into the Voda phone shop. Jordan recommended that I switch to voda phone as I always got charged an extortionate amount when going to Turkey. I am very happy with my contract. He has been amazing.
May 12, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Denise,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jordan was extremely helpful
Jordan was extremely helpful, great attitude and was able to seal the deal flawlessly
May 2, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Joshua,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jordan always gives excellent service…
Jordan always gives excellent service and very friendly. Always try to save me money with the best contracts. Been with voda phone for years.. many thanks
May 1, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Valerie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional customer service
Exceptional and outstanding customer service from Jordan and Dan at Tonbridge branch yesterday. Nothing was too much trouble and they applied their knowledge and expertise to answer our questions. My husband bought a new phone which was recommended by Dan after ascertaining usage and what my husband wants from a smart phone.
We watched them apply their knowledge and the same courtesy to other customers. We were particularly impressed with their kind approach to elderly customers, some of whom were struggling with the technology.we thoroughly recommend these employees.
April 28, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Claridge,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Louise was amazing helpful and very…
Louise was amazing helpful and very good customer service and she understood everything we want to know and explained very well so glad to have a member of staff that is smiling and happy all time
April 25, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Clare,
Thanks for the lovely review and fantastic support for Louise.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent Service!
We were lucky to visit at a quiet time. I needed to get a new phone and Jordan couldn’t have been more helpful, he sorted out what I needed and did all the transfer too.
April 15, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Philip,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jordan was charming and intellegent
Jordan was charming and intellegent. Intellegent and service was impeccable
Thanks Jordan
April 13, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Oosie,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jordan waz abdolutely brilliant with mr…
Jordan waz abdolutely brilliant with mr tiday, fantastic knowledge, great customer serbice highly recommend the tonbridge team
April 8, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Jim,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Louise was great had a really good chat…
Louise was great had a really good chat and she's such a lovely girl
March 19, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hi,
Thank you so much for your wonderful review and the amazing support you’ve shown for Louise —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Louise helped me set up a new contract…
Louise helped me set up a new contract and was very helpful and knowledgeable. She was very patient and explained everything clearly
March 23, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Louise was really helpful with my phone…
Louise was really helpful with my phone and contract. Thanks Louise x
March 27, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Shirley,
Thanks for the lovely review and fantastic support for Louise.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fantastic service
Amazing and incredibly helpful, Jordan was very informative, brilliant service
March 25, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Rebecca,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jordan was super helpful to my elderly…
Jordan was super helpful to my elderly grandma. Very kind and accommodating. Thank you so much Jordan!!!
March 5, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Lauren,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a great experience with Jordan
Had a great experience with Jordan - very efficient and made sure we got what we needed
March 2, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Russ,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Louise was very friendly and helped me…
Louise was very friendly and helped me find the best value deals.
February 28, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey there,
Thanks for the lovely review and fantastic support for Louise.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jordan was highly efficient and helpful…
Jordan was highly efficient and helpful with my replacement of my S23. I know him from the change of my sim and he was the reason I came back, tried and tested. I like Vodaphone and Jordan has been an excellent ambassador. Thank you to both.
February 16, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Adrian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jorden was excellent sorted me phone…
Jorden was excellent sorted me phone out, would recommend
February 16, 2026
Unprompted review
Reply from Vodafone UK - Tonbridge
Hey Michael,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.