Diana was amazing from start to finish, she explained everything clearly. Really couldnt have asked for better service. Then when collecting my phone, Elise helped me out , very pleasant. Amazing ser... See more
Company replied
Location
Switch locationUnit 4 , The Shire Shopping Centre, BA14 8AT Trowbridge, GB
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See what reviewers are saying
Diana was very polite and extremely helpful with me today. She has saved me money on my sim contract and explained to me the benefits of having global roaming added onto my account, meaning I can now... See more
Company replied
Dylan in the Trowbridge store was fantastic and guided me through the 'hassle' of purchasing a new phone. Being a dinosaur, this was very much appreciated. I have always been a Vodaphone customer sinc... See more
Company replied
For all the bad press sometimes given to the mobile phone sector, the Trowbridge Vodafone store is the exception. We have used them for our domestic supply of various family phone contracts over ma... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Trowbridge
Written by the company
Contact info
Unit 4 , The Shire Shopping Centre, BA14 8AT, Trowbridge, United Kingdom
4.9
Excellent
256 reviews
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Brad helped me in store today
Brad helped me in store today, service was good.
June 16, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Lis,
Thanks for the lovely review and fantastic support for Brad.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dylan if a customer briefly asks to…
Dylan if a customer briefly asks to borrow a biro to record the ending dates of a new contract you are selling to them in their diary, you really shouldn't reply by saying 'as long as you don't take it, we don't have many'. That's very bad etiquette and judgemental. I've never had a shop assistant speak to me like that before, especially considering I am a paying customer. Perhaps you need to have extra training here. Some of us are a lot more educated than you perceive.
June 9, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hello there,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Very happy
Very happy, staff were great instore. Brad was really good at explaining everything.
June 4, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had my iPhone transferred today in…
Had my iPhone transferred today in store by Brad, he did a great job!
June 4, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brad was excellent in store today with…
Brad was excellent in store today with me and being very professional.
June 2, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you to Dylan
Thank you to Dylan for all your help with my account. Very patient and knowledgeable. Great service
May 31, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Mary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went into Vodafone today to transfer…
Went into Vodafone today to transfer data on my phone. Brad helped me do this in store. Thanks!
May 30, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Knowlegeable and efficient
Brad was courteous, patient and clearly knowledgeable.
The process of upgrading the mobile phone and transferring all the data was performed with streamline efficiency. Many thanks.
May 22, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Dylan and Emily were very helpful in…
Dylan and Emily were very helpful in setting up my new contract and transferring all my data. Thank you
May 23, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Elise was a great adviser who help me…
Elise was a great adviser who help me choose the perfect phone! Also amazing communication and understanding
Thank you.
May 23, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent customer service from Emily
May 23, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service from Dylan top man👍
May 10, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Bill,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Elise was super helpful tranfering my…
Elise was super helpful tranfering my data from my old phone to my new phone she made sure everything was exactly the same.
And thank you to dylan who sold me the phone!
May 3, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Stuart,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful and friendly.Explained the…
Very helpful and friendly.Explained the set up on new phone.Very pleased with customer service.
April 30, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brad was super helpful transfering my…
Brad was super helpful transfering my data to my new phone
April 22, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Soph,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brad was great in helping me in…
Brad was great in helping me in Trowbridge store today, thanks.
April 22, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Natasha,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Elise was amazing doing my transfer of…
Elise was amazing doing my transfer of data she made sure eveything was on my new phone
April 20, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Trowbridge
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Colin was very helpful in transferring…
Colin was very helpful in transferring my phone data to a new phone, definitely recommend!
April 17, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Henry,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgraded my phone today in trowbridge…
Upgraded my phone today in trowbridge with Brad who was really helpful.
April 15, 2026
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Tony,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
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