Vodafone UK - Trowbridge Reviews 

258
TrustScore 5 out of 5

4.9

Unit 4 , The Shire Shopping Centre, BA14 8AT Trowbridge, GB


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Rated 5 out of 5 stars

Diana was amazing from start to finish, she explained everything clearly. Really couldnt have asked for better service. Then when collecting my phone, Elise helped me out , very pleasant. Amazing ser... See more

Company replied

Rated 5 out of 5 stars

Diana was very polite and extremely helpful with me today. She has saved me money on my sim contract and explained to me the benefits of having global roaming added onto my account, meaning I can now... See more

Company replied

Rated 5 out of 5 stars

Dylan in the Trowbridge store was fantastic and guided me through the 'hassle' of purchasing a new phone. Being a dinosaur, this was very much appreciated. I have always been a Vodaphone customer sinc... See more

Company replied

Rated 5 out of 5 stars

Colin has been incredible to deal with! I got myself in a bit of a pickle so came into store for some help. Colin was reassuring, knowledgeable and managed to help get everything sorted for me. 10/10... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Trowbridge

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 4 , The Shire Shopping Centre, BA14 8AT, Trowbridge, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

258 reviews

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4.9

All reviews

(258)

41,572 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic salesperson Colin

Fantastic salesperson Colin , excellent quick knowledge and very helpful sorted all our issues

February 7, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Rosie,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Colin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly staff. Explained everything clearly. Would highly recommend. Thank you.

February 7, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Mike
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Colin was so helpful and explained…

Colin was so helpful and explained everything fantastic service

February 7, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Timothy,

Thanks for the lovely review and fantastic support for Colin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

came in to buy a new phone along with…

came in to buy a new phone along with my very own contract. Colin helped me and was brilliant went through everything with me and answered all of my questions!

February 4, 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey Poppy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Colin helped us today

Colin helped us today
Very very good would recommended anytime anywhere !!!

February 7, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Kirsty,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent and friendly service from…Dylan

Excellent and friendly service from Dylan

February 6, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Graham
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgraded my phone today in Trowbridge…

Upgraded my phone today in Trowbridge with Bradley who was really helpful.

February 5, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Clive,

Thanks for the lovely review and fantastic support for Bradley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great time in Trowbridge today with a…

Great time in Trowbridge today with a Guy called Brad, helped us setup new phones

February 3, 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey Kelvin
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service today from Brad who…

Great service today from Brad who helped me setup my new phone. Really knowledgeable!

January 17, 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey Jane,

Thanks for the lovely review and fantastic support for Brad.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had phone transferred by Brad in…

Had phone transferred by Brad in Trowbridge, really helpful.

January 17, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good in all respects

Very good in all respects. Would definitely recommend the Trowbridge branch for great service. thank you to Dylan for all your help

January 16, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Eddie,
 
Thanks for the lovely review and fantastic support for Dylan.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elise helped to transfer my data and…

Elise helped to transfer my data and make the experience super easy

January 13, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Gwen,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elise was very helpful

Elise was very helpful

January 12, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hi Clair,

Thank you so much for your wonderful review and the amazing support you’ve shown for Elise—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Elise

Recieved amazing service from Elise at the Trowbridge Vodafone store. She was extremely helpful, thorough and patient. Thank you.

January 10, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Michelle,

Thanks for the lovely review and fantastic support for Elise.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elise was very good at transfering my…

Elise was very good at transfering my data
Explained everythink very clearly

January 8, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Sue,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Elise.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Called in to the Vodaphone shop in…Trowbridge

Called in to the Vodaphone shop in Trowbridge and spoke to Wes and Dylan, both were really helpful with transferring data over to a new phone. Would highly recommend.

January 6, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Anne,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elise was super helpful

Elise was super helpful

January 3, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a pleasure experience in Trowbridge…

Had a pleasure experience in Trowbridge today with Brad who helped me setup my new phone.

January 3, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey David,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brad was great in-store at setting up…

Brad was great in-store at setting up new device

January 2, 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Colin,

Thanks for the lovely review and fantastic support for Brad.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you so much, great experience

Thank you so much, Dylan was so helpful and patient, highly recommend using thus Vodafone shop

December 30, 2025
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Lesley,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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