Super knowledgeable, kind and helpful team. Frustratingly I had lost my phone abroad which made everything more complicated than normal with re-issuing my SIM. Paolo, Alex and Yameen were incredibly... See more
Company replied
Location
Switch location16 Calverley Road, TN1 2TB Tunbridge Wells, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into Vodafone because I was having some issues with apps on my phone, a gentleman called Diogo helped me. He was so patient and fixed the problem before I left.
Company replied
i went to the store last week thursday for help trying to get back into my gmail after i lost access to my playstore account. i spoke Alex about it and he had it sorted out in less than 15 mins. frien... See more
Company replied
Dan was helpful and thorough and explained everything really well. He got us up and running with phone contracts (including transferring our numbers which was slightly complicated!) as well as new br... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Tunbridge Wells
Written by the company
Contact info
16 Calverley Road, TN1 2TB, Tunbridge Wells, United Kingdom
4.9
Excellent
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amadeo is great
Amadeo is great, very helpful, super patient! Promote him!
January 10, 2026
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Outstanding Customer Service
Harvey at Vodafone provided excellent customer service. He was friendly, efficient, and very helpful, ensuring everything was handled smoothly and professionally.
January 10, 2026
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Amadeo did a great job helping me with…
Amadeo did a great job helping me with my top up, thanks a lot :)
January 4, 2026
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Teodora,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
After many years of worrying about…
After many years of worrying about rising cost of my broadband/ TV and phone bill, I went into T/W store and a very kind and patient man called Diogo helped me to change over to Vodafone and did my mobile as well. As a struggling pensioner, I was very grateful as this made a big difference to my life
December 31, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Christine,
Thanks for the lovely review and fantastic support for Diogo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The customer experience was excellent…
The customer experience was excellent with Diego.
December 30, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Rohan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Tunbridge Wells
Hey Neha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Diogo
Diogo
Very helpful. Make our experience very easy and talked us through it. Really good service.
December 27, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Simon,
Thanks for the lovely review and fantastic support for Diogo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Diogo
Diogo, was brilliant and very helpful sorting out our query. Thank you.
December 24, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan lent clarity to a fairly complex…
Dan lent clarity to a fairly complex process of transferring us both across to Vodafone during a house move and simply explained our best options given the circumstances.
December 19, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Charles,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Dan was helpful and thorough and…
Dan was helpful and thorough and explained everything really well. He got us up and running with phone contracts (including transferring our numbers which was slightly complicated!) as well as new broadband.
Highly recommend for getting photos and internet sorted with no stress
December 19, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Emily,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The experience was amazing
The experience was amazing! Amadeo was great and he was super helpful. Very nice interaction and very good knowledge.
December 17, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan was very helpful today at the…
Dan was very helpful today at the Tunbridge Wells branch
December 15, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Amazing service by Harvey
Amazing service by Harvey - thoroughly recommend.
November 29, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Nods,
Thanks for the lovely review and fantastic support for Harvey.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saf was very helpful
Saf was very helpful, answered all my questions clearly and installed my new phonetic my complete satisfaction.
November 26, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Diogo was so helpful and sorted out my…
Diogo was so helpful and sorted out my renewal really well.
November 26, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Carol,
Thanks for the lovely review and fantastic support for Diogo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent service from Amadeo from the…
Excellent service from Amadeo from the Tunbridge Wells branch. A*
November 23, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Jacob,
Thanks for the lovely review and fantastic support for Amadeo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Tunbridge Wells
Hey there,
Thanks for the lovely review and fantastic support for Diogo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Harvey served us
November 14, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Diogo was very helpful and I’ve signed…
Diogo was very helpful and I’ve signed up for a further 2 years on both our phones and our broadband .
November 14, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Harvey gave me excellent customer…
Harvey gave me excellent customer services when I was enquiring about a new contract.
November 14, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.