Vodafone UK - Tunbridge Wells Reviews 

318
TrustScore 5 out of 5

4.9

16 Calverley Road, TN1 2TB Tunbridge Wells, GB


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Rated 5 out of 5 stars

Super knowledgeable, kind and helpful team. Frustratingly I had lost my phone abroad which made everything more complicated than normal with re-issuing my SIM. Paolo, Alex and Yameen were incredibly... See more

Company replied

Rated 5 out of 5 stars

I went into Vodafone because I was having some issues with apps on my phone, a gentleman called Diogo helped me. He was so patient and fixed the problem before I left.

Company replied

Rated 5 out of 5 stars

i went to the store last week thursday for help trying to get back into my gmail after i lost access to my playstore account. i spoke Alex about it and he had it sorted out in less than 15 mins. frien... See more

Company replied

Rated 5 out of 5 stars

Dan was helpful and thorough and explained everything really well. He got us up and running with phone contracts (including transferring our numbers which was slightly complicated!) as well as new br... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Tunbridge Wells

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 16 Calverley Road, TN1 2TB, Tunbridge Wells, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

318 reviews

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4.9

All reviews

(318)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

Dan sorted out the progress of an…

Dan sorted out the progress of an upgrade with ease and proficiency.
Couldn’t ask for more .

February 22, 2025
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Hey Ian,

Thanks for letting us know what an amazing job Dan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade of contract

Dan was super helpful, good advice and well expressed. Thank you!

February 22, 2025
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Hey,

Thanks for letting us know what an amazing job Dan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was a great help in picking phones…

Dan was a great help in picking phones and finding the best deal for myself.

February 22, 2025
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Hey George,

Thanks for letting us know what an amazing job Dan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was brilliant

Dan was brilliant! Very patient and tolerant!

February 17, 2025
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Thanks for leting us know about Dan's patience and helpfulness.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Ami and saf kindly helped me with phone

February 14, 2025
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

Went in today as was having issues changing over from my old company to vodafone and he was so helpful and polite and made it so easy for me to change over

February 13, 2025
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Hi Rhian,

This is lovely feedback for us. Thanks for taking your time to share.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

The service provided was truly…

The service provided was truly exceptional and exceeded all expectations. Scot was professional and responsive throughout the entire process. His attention to detail and commitment to quality was evident in every interaction. I was particularly impressed with his ability to understand and address customers. I highly recommend vodafone services to anyone seeking a reliable and dedicated vendor.

February 1, 2025
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Hi Muhammad,

This is lovely feedback for Scot. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

The worker was extremely helpful and…

The worker was extremely helpful and let us understand what was going on with all the tech instead of letting us blindly sign anything we didn’t understand

February 1, 2025
Unprompted review
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Reply from Vodafone UK - Tunbridge Wells

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks for help

Popped in during my lunch break today and spoke to Amadeo who I've seen before. He looked through my contract as I was unsure on some issues. Very friendly and helpful.

January 29, 2025
Unprompted review
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Reply from Vodafone UK - Tunbridge Wells

Hi Simon,

What super feedback for Amadeo! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amadeo was super heplful

Amadeo helped me greatly understand my bills and what upgrade options I have! Expertly explained

January 28, 2025
Unprompted review
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Reply from Vodafone UK - Tunbridge Wells

Hi Thomas,

Thanks for taking your time to leave this review for Amadeo. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Had a great experience today at…

Had a great experience today at Vodafone Tunbridge wells getting a new contract and plan with Amado super helpful and patient - many thanks.

January 25, 2025
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Hi Tracy,

Thank you for your review. It’s great to hear of your positive experience in store. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Broadband upgrade.

Harvey was polite, friendly, quick and efficient salesperson.

January 18, 2025
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Hello, Graham,

It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saf was very helpful

Saf was very helpful, speedy and efficient at setting up my broadband

December 28, 2024
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Hello, Miles,

That’s great to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amadeo was really helpful

Amadeo was really helpful, help me set up my new sim which was broken in really quick time!

December 17, 2024
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Hi Ed. Thank you for your review for Amadeo. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Endless patience gratefully received…

Endless patience gratefully received from Amadeo

December 14, 2024
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amadeo was a fantastic person to deal…

Amadeo was a fantastic person to deal with and we were very happy with the service provided. I would recommend he services and Vodafone in the future to friends and family. Our best wishes to Armando and everybody at Vodafone Tunbridge Wells.

December 7, 2024
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Hi Paul,

This is a great review for Amadeo. We’re glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks,
Vodafone Social Media team

Rated 5 out of 5 stars

Dan was very helpful whilst I was…

Dan was very helpful whilst I was getting a new phone for my son. Very knowledgeable and patient!

December 7, 2024
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Hi Lucy. Thank you for your review for Dan. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Dan

December 7, 2024
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Hi Ed. Thank you for your review for Dan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saf and Phoebe were absolutely amazing

Saf and Phoebe were absolutely amazing! Went into Vodafone to sort a smashed phone and they kindly went through each option. We were in there for 3 hours! Supported us with everything and we left with a brand new phone. Excellent service! Would highly recommend!

December 5, 2024
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Thanks for sharing your fabulous feedback, Aria. It's amazing to see the team got your query sorted and left such great impression too. If you need any help in the future, please message us on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amadeo was brilliant

Amadeo was brilliant. Super helpful , very patient and courteous with me . He made the experience a pleasure , what a nice guy . Thank you Amadeo.

November 30, 2024
Unprompted review
Vodafone UK - Tunbridge Wells logo

Reply from Vodafone UK - Tunbridge Wells

Hi David,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

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