Face to face discussion with Sammah in Wakefield store was an honest and personable experience. She was helpful and informative about getting best value from our contracts. A service that went one s... See more
Company replied
Location
Switch locationTeall Street 34, WF1 1QF Wakefield, England, GB
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See what reviewers are saying
Went in just wanting to explore options on a new contract, ended up with a contract and one of if not the best customer experiences I have come across thank you Vodafone Wakefield
Company replied
Absolute first class service from Scott who helped me restore my phone. He explained everything clearly, while also training a new member of staff and managing the expectations of other customers wait... See more
Company replied
My husband and myself visited store to upgrade to new iPhone17’s and were helped by Jake, who came across from Manchester store to support the Wakefield branch near Trinity Walk. What a pleasant exper... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wakefield Teall Street
Written by the company
Contact info
Teall Street 34, WF1 1QF, Wakefield, England, United Kingdom
4.9
Excellent
208 reviews
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Enya was fantastic
Enya was fantastic! Helped me get what I wanted and was patient and chatty when the purchase process was really slow.
July 24, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Matt,
Thanks for your review and feedback for Enya.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Keifer was brilliant in store really…
Keifer was brilliant in store really helpful with upgrading my home broadband
July 18, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Thanks for your fab feedback Alan. It's great to see Keifer was so helpful with your broadband upgrade today 😊
All the best, The Vodafone Social Media Team
Enya at Vodaphone
Enya.
Was fantastic with helping me get sorted.
My experience has been really bad in the past top, top top service.
Thank you Enya.
July 13, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Mr Tomlinson,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service
Excellent service, advice and helpful set up of my new Galaxy S24. Particular thanks to Dan in your Wakefield store.
July 9, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Linda,
It's great to hear that you had a positive experience in store with Dan. Thanks for leaving a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Wakefield shop is closed!!!!
Wanted to purchase a phone from here. Spent time & money getting there and parking. Checked website before leaving home - yes it's open. Finally gets there and the shutters are down and a tatty looking scribbled note on a scrap of paper says temporarily closed but no info as to why or when it's open. Wasted time & money. Went to another store nearby and they got our order. Please update your website and info for goodness sake. There's obviously a problem with this outlet.
May 18, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Roz,
Thank you for sharing this. We're sorry to hear about this recent experience, this isn't what we want for our customers. If have any additional feedback or require any assistance, please reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
My order was due for collection but…
My order was due for collection but when I arrived at the shop it had a sign on the window saying temporarily closed,online chat maintained that it was open & should try the following day ,next day shop is still closed minus the sign so someone had been in,phone call this time which was absolutely zero use .my wife has now been to the store which is now open but will not give it to her as she isn’t on the bill & now the store will be closed.we were offered no apology or explanation as to why they were closed
April 19, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Simon. It's disappointing to see your review. We completely understand how alarming and troublesome it must have been to see that the store your order was delivered to was unexpectedly closed. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone. Please accept our sincere apologies for the inconvenience caused.
Vodafone Social Media Team
Very bad service.
Very bad service.
one day the system doesn't work for them and they say come another day. But it looks like they don't want to work. The other day it is announced that the store will close soon and that it will not serve because the working hours end in 5 minutes and the employee is sitting Tik Tok
April 11, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey there,
This is absolutely not the service we expect from our store agents and we certainly want to get this looked into. So we can investigate, please come chat to my team on Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks,
Vodafone Social Media Team
Kyle was very friendly and helpful and…
Kyle was very friendly and helpful and patient with my grandma and a credit to the company
March 11, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Ella,
It's lovely to see you and your Grandma had such a positive experience with Kyle. This is absolutely what we aim for!
Thanks, Vodafone Social Media Team
Excellent efficient service from…
Excellent efficient service from caprice and Matt
March 8, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Harold.
Thank you for taking the time to review and share this feedback for Matt.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Caprice
Caprice
Upgraded my mobile on line to collect in store.
Looked after by Caprice, capable and professional. Sorted paperwork and at my request transferred data to my new phone. Very happy with the service.
Caprice was friendly, cheerful and helpful.
Very happy with the service provided
Thanks
Kevin
February 20, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Thanks for your fab feedback Kevin. It's great to see Caprice was so helpful and transferred everything to your new phone.
All the best, The Vodafone Social Media Team
Excellent service…
Kyle in the Wakefield showroom made things easy even for a technophobe like me
February 9, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi there,
Thank you for your review. It’s great to hear of your positive experience with Kyle. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Tracker query
Been in today for a simple tracker query, nothing to do with the company but to my delight, Caprice was able to not only advise but also set it up in store today. Because of her professional and helpful approach I've then felt comfortable enough to compete another SIM transaction for my new phone. Highly recommend, always good to have a reliable technical geek thats not going to rip you off and actually listen to my requirements. Delivered to top quality service, highly recommend.
February 4, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Alex,
Thank you for taking the time to review. It's great to hear about your recent experience and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service
Excellent service. Kyle and the staff were very friendly and helpful. Would definitely recommend them
February 2, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Louise,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Kyle made choosing a new phone easy and…
Kyle made choosing a new phone easy and also saved me some money
January 15, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Aldwyn,
Thanks for your lovely review for Kyle. We appreciate your support.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Broadband and landline outage.
Broadband and landline failed in the evening so used mobile to inform them, spoke to them on several occasions to find out what was happening was finally connected again FIVE DAYS LATER!! Totally unacceptable we needed the landline more than the broadband just excuses.
Contacted them day after reinstated to ask for adjustments to bill, was told not Vodafone policy instead offered a £10 Morrisons voucher!! Promised a call back within 24 hrs from supervisor to discuss the matter and surprise surprise NO CALLBACK.
Terrible after service.
January 4, 2024
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Ian,
Thanks for taking the time to leave your review. I'm sorry to hear about the issues you've been having with your Broadband. We always strive to improve in every part of our business and receiving feedback will help us to achieve this.
Our Broadband team are the best to help with your Broadband connection. You can contact them on 0333 304 0191 or you can chat to them here - https://vodafone.uk/livechat
If there is anything else that we can help you with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
It was a really helpful to get everything I need sorted in one visit
It was a really helpful, stress free upgrade. Kyle was very informed and took me through everything I need to know. He was polite and knowledgeable
December 7, 2023
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Gemma,
Thanks for the lovely review and fantastic support for Kyle.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service from Jason
Jason was brilliant in helping me choose the best replacement mobile for my needs. Very happy with my new Samsung A54 and stress free change too!
December 4, 2023
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Ann,
This is a great review for Jason. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Kyle at vodafone trinity Wakefield
Kyle at vodafone trinity Wakefield, spent a long time ensuring we got the upgraded products we wanted. Ensuring we left the shop with everything ready to set up and the best deals. He answered any questions and resolved any issues. Very friendly and knowledgeable. Thankyou kyle
November 25, 2023
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Rachel,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Spencer was really helpful
November 25, 2023
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Abbey, thanks for your great feedback for Spencer.
All the best, The Vodafone Social Media Team
Spencer was great ⭐️
November 25, 2023
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Thanks for your fab feedback Ryan.
All the best, The Vodafone Social Media Team
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