Spoke to a lovely young lady Jessica at the Trinity Walk, Wakefield branch. She was very helpful and friendly, would highly recommend.
Company replied
Teall Street 34, WF1 1QF Wakefield, England, GB
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Spoke to a lovely young lady Jessica at the Trinity Walk, Wakefield branch. She was very helpful and friendly, would highly recommend.
Company replied
Face to face discussion with Sammah in Wakefield store was an honest and personable experience. She was helpful and informative about getting best value from our contracts. A service that went one s... See more
Company replied
Absolute first class service from Scott who helped me restore my phone. He explained everything clearly, while also training a new member of staff and managing the expectations of other customers wait... See more
Company replied
Visited the Wakefield store today to check about EU roaming ahead of a holiday. Whilst there Jessica and George were able to check all of my Vodafone products. They spent time reviewing everything... See more
Company replied
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Teall Street 34, WF1 1QF, Wakefield, England, United Kingdom
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Sammah in the wakefield shop dealt with my query in a professional and polite manner. Thankyou.

Reply from Vodafone UK - Wakefield Teall Street
Spoke to a lovely young lady Jessica at the Trinity Walk, Wakefield branch. She was very helpful and friendly, would highly recommend.

Reply from Vodafone UK - Wakefield Teall Street
Sammah has been amazing in her help in trying to sort phone and contract
Many many thanks
11/10 😁😁😁😁😁😁

Reply from Vodafone UK - Wakefield Teall Street
Visited the Wakefield store today to check about EU roaming ahead of a holiday. Whilst there Jessica and George were able to check all of my Vodafone products. They spent time reviewing everything and I came away with an amazing package. They've saved me a significant amount on my monthly spend, whilst improving my WiFi speed and enabling unlimited minutes and data for my daughter's tariff.
Jessica is relatively new to her role, but was really professional, knowledgeable and helpful. George, as Assistant Store Manager was brilliant in checking everything and was really supportive and encouraging towards Jessica - his mentorship of Jessica was fantastic to watch!
I've had an excellent in store customer experience today and have witnessed an in-store team that works well together to provide the best customer service.
Thanks Jessica and George.

Reply from Vodafone UK - Wakefield Teall Street
Jess was very attentive while watching and learning the process and transferring data from my old phone to my new phone, a credit to the store.

Reply from Vodafone UK - Wakefield Teall Street
George was extremely helpful. Fantastic customer service and care. A total 5 star experience!

Reply from Vodafone UK - Wakefield Teall Street
Absolute first class service from Scott who helped me restore my phone. He explained everything clearly, while also training a new member of staff and managing the expectations of other customers waiting. A huge thank you.

Reply from Vodafone UK - Wakefield Teall Street
Absolutely brilliant
Really good
Helpful simply the best

Reply from Vodafone UK - Wakefield Teall Street
Face to face discussion with Sammah in Wakefield store was an honest and personable experience. She was helpful and informative about getting best value from our contracts. A service that went one step beyond, by stating they would check that the action put in place was followed through
Thank you

Reply from Vodafone UK - Wakefield Teall Street
Karl has really helped mum sort her phone and broadband. Great customer service.

Reply from Vodafone UK - Wakefield Teall Street
Great service and helped me get a great deal

Reply from Vodafone UK - Wakefield Teall Street
Came in to get the wife a Apple Watch, we had Karl helping us, and he was absolutely amazing, helped us every step of the way and gave us all the information needed, credit to the team, thank you.

Reply from Vodafone UK - Wakefield Teall Street

Reply from Vodafone UK - Wakefield Teall Street
Fantastic service. Having bought a phone, I struggled to transfer my data. The sales adviser kindly helped me to do this very patiently.I was very grateful for his good humour and massive expertise, as it wasn't proving easy to achieve.Many thanks again.

Reply from Vodafone UK - Wakefield Teall Street
Renewed my contract Scott in the Wakefield store was brilliant!
He explained everything to me different packages ect..
To find what works best for me nothing was to much trouble.
He restored my faith in Vodafone again!
Thanks,
Scott!!!

Reply from Vodafone UK - Wakefield Teall Street
Excellent broadband swap over, only took 10 mins thanks to Karl and assamah for her morale support 😁

Reply from Vodafone UK - Wakefield Teall Street
Sammah has been great throuout my experience of transferring from EE to yourselves. She has been very kind, patient and helpful with all aspects of the transfer and upgrade.

Reply from Vodafone UK - Wakefield Teall Street
Karl is the best
Very cooperative and genuinely professional
Ready to help at all times
Got it sorted
Thanks for the service
Deserve appreciation

Reply from Vodafone UK - Wakefield Teall Street
Best service with an expert man called Karl. THANKS

Reply from Vodafone UK - Wakefield Teall Street
George explained everything very clearly and thoroughly, making the entire process extremely easy and enjoyable with his great customer service.

Reply from Vodafone UK - Wakefield Teall Street
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