Face to face discussion with Sammah in Wakefield store was an honest and personable experience. She was helpful and informative about getting best value from our contracts. A service that went one s... See more
Company replied
Location
Switch locationTeall Street 34, WF1 1QF Wakefield, England, GB
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See what reviewers are saying
Went in just wanting to explore options on a new contract, ended up with a contract and one of if not the best customer experiences I have come across thank you Vodafone Wakefield
Company replied
Absolute first class service from Scott who helped me restore my phone. He explained everything clearly, while also training a new member of staff and managing the expectations of other customers wait... See more
Company replied
My husband and myself visited store to upgrade to new iPhone17’s and were helped by Jake, who came across from Manchester store to support the Wakefield branch near Trinity Walk. What a pleasant exper... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wakefield Teall Street
Written by the company
Contact info
Teall Street 34, WF1 1QF, Wakefield, England, United Kingdom
4.9
Excellent
208 reviews
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This company invites their customers to review, whether positive or negative
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Karl was fabulous
Karl was fabulous, helpful, friendly and excellent customer service.
November 21, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Karen,
Thanks for the lovely review and fantastic support for Karl.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I've only been with vodafone a month…
I've only been with vodafone a month now and i'm already looking to switch to another provider, went to vodafone shop to top my mobile up only to be told by an employee that they don't top up in store and told me to go buy top up voucher from a shop, not having this, i need a mobile network provider i can count on.
November 18, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
We appreciate your feedback and regret that your initial experience has not met your expectations. If we can help with anything, please send our team a message on Social Media -
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Karl was really helpful and patient
Karl was really helpful and patient
November 15, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Excellent customer service from Karl at…
Excellent customer service from Karl at Wakefield branch,super friendly and professional...
November 14, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
excellent customer service skills
excellent customer service skills! and was really helpfull on what to pick phone wise and airtime plan.. would highly recommend
November 12, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Very friendly and helpful and…
Very friendly and helpful and informative helped guide me to the best deals.
Thanks Karl top job A+++
November 7, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great Service
Great Experience in Store with Ian and George. Helped fix my issue and saved me some money on my Broadband. Will recommend!
November 6, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Wakefield Teall Street
Hi. We're so happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Some of the best service I have…
Some of the best service I have received for a long time
October 23, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Fantastic customer service really…
Fantastic customer service really helpfull will deffinately be returning in the future
October 20, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
we dealt with karl who blew our mind…
we dealt with karl who blew our mind with his knowledge & made our experience very comfortable. very happy with his service highly recomended
October 19, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Yasmin helped me fix my tablet and…
Yasmin helped me fix my tablet and phone thank you
October 16, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Hazel. Thank you for your review for Yasmin. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Disgraceful Service For Elderly Customers
Had the unfortunate experience of dealing with a girl called Yasmin. Very rude towards me and my mother, had no interest in helping us. My mother is elderly and her phone was not working correctly.
The girl had clearly been smoking marijuana, she looked stoned and the unmistakable smell was clearly coming off her. Should not be allowed around the public like that, not a good look for your business. Would put zero stars if it allowed.
Had to go to Vodafone in White Rose to get some proper service
September 29, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Jane,
Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm, or use webchat through this link: vodafone.uk/2LCJiTm. Alternately you can contact our Social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Happy phone upgrade
George was knowledgeable and very helpful finding what we wanted.
September 27, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Richy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Professional service
My husband and myself visited store to upgrade to new iPhone17’s and were helped by Jake, who came across from Manchester store to support the Wakefield branch near Trinity Walk. What a pleasant experience! Jake seamlessly processed our 2 deals in an hour, clearly explaining all the deal options, competently using the systems and processing payment with ease, all with a smile and utmost professionalism.
September 20, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Excellent service by Jake
My husband and I visited the Vodafone store in Wakefield (near Trinity Walk) to upgrade to new iPhone 17s and were looked after by Jake, who had come across from the Manchester store to support the branch. What a pleasant experience!
Jake seamlessly processed both of our upgrades within an hour, clearly explaining all the available options, using the systems with great efficiency, and handling everything with ease. His professionalism, clear communication, and positive attitude made the process smooth and enjoyable.
Top man – thank you, Jake, for excellent customer service!
September 20, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
George was excellent and processed my…
George was excellent and processed my request, got me the phone I wanted at the price I requested. Very happy.
September 19, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
George
George was very informative, welcoming and helpful.
Customer service was second to none
September 11, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Kirsty,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Thanks for your help carl
August 30, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
George at Vodafone Wakefield…
Spoke to George at Vodafone Wakefield trinity walk very helpful polite and friendly going above and beyond great customer service
August 27, 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
We appreciate you taking the time to leave us this great feedback! We're so happy to hear about your excellent experience.
Thanks,
Vodafone Social Media Team
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