Vodafone UK - Walsall Reviews 

518
TrustScore 5 out of 5

4.9

37-39 Park Street, WS1 1LY Walsall, GB


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Rated 5 out of 5 stars

I had a great experience here at Vodafone with Raf and Zara. I came to sort out my Nans phone bill and they’ve offered my Nan a new Samsung and she’s paying half the price now compared to what she was... See more

Company replied

Rated 5 out of 5 stars

We have been with Vodafone for a long time and have always been pleased with your service and the help of your assistants and value for money

Company replied

Rated 5 out of 5 stars

Azhara was great, she really helped despite of all my learning difficulties she's absolutely a star.

Company replied

Rated 4 out of 5 stars

Good experience with the members of staff specifically, Rafael was very helpful and Nimra as well. Good guys

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Walsall

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 37-39 Park Street, WS1 1LY, Walsall, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

518 reviews

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4.9

All reviews

(518)

42,251 reviews in the last 12 months

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Rated 5 out of 5 stars

Jay and nimra perfrct help thankyou so…

Jay and nimra perfrct help thankyou so much

April 23, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Caelan,

Thanks for the lovely review and fantastic support for Jay and Nimra.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly

April 22, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Shel,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Shout out to nim best service

April 22, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nimra helped alot with the phone

April 22, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Gary,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nimra was great help

Nimra was great help

April 22, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Ray,

Thanks for the lovely review and fantastic support for Nimra.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very patient and understanding and…

Very patient and understanding and polite

April 18, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hi Precious 🙂 Thank you for leaving us a great review. We're happy to see you've had some very patient and understanding service from our team. If you ever need any help in the future, you know where we are. Liam

Rated 5 out of 5 stars

Very freindley and calm atmosphere…

Very freindley and calm atmosphere Rahain was brilliant and very nice 10 out of 10 thank you so much im very happy to be going with Vodafone .

April 13, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Ashton,

Thanks for the lovely review and fantastic support for Rahain.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visiting the Vodafone branch in Walsall…

Visiting the Vodafone branch in Walsall was an absolute delight, thanks to Jay and Raihan. Both were incredibly helpful, respectful, and approachable, creating a truly welcoming atmosphere. They went above and beyond to assist with all my needs even exceeding their standard duties to ensure I was taken care of. They are fantastic ambassadors for the brand, and I truly hope their exceptional service is recognised

April 11, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Lewii,

Thanks for the lovely review and fantastic support for Jay and Raihan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zara gave me great options for…

Zara gave me great options for broadband !!

April 10, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Evelyn,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nimra had the best service thank you…

Nimra had the best service thank you for greeting me in nicely and helping me out

April 8, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Antonio,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nimra was extremely helpful in sorting…

Nimra was extremely helpful in sorting my problem, I thank her very much

April 7, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and good information

Very helpful and good information
Pleasant approach
Very patient with senior citizens who are not good with technology.

April 4, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Nokukhanya,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nim has been great help

April 4, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey George,

Thanks for the lovely review and fantastic support for Nim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable, listened, knew what there were doing

April 3, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had some issue with my network

I had some issue with my network. A wonderful employee Mister Ibraheem Ali helped me. He was super nice and cooperative. God bless him : 10/10 customer services.
Thank you so much

March 25, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey lailma,
 
Thanks for the lovely review and fantastic support for Ibraheem Ali.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ibraheem was very helpful and gave…

Ibraheem was very helpful and gave great customer service.

March 24, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Megan,

This is fantastic to hear! We really appreciate the feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

The staff were extremely helpful

The staff were extremely helpful and accommodating, they went above and beyond to ensure to had the best deal for the cheapest price that was possible. I would like to send a personal thanks to Raihan,Nimra, Helmiah for the devotion to their jobs.

March 18, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey BM,

Thanks for the lovely review and fantastic support for Raihan,Nimra, Helmiah.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ibraheem Ali has been very good

Ibraheem Ali has been very good, customer service is excellent and hes very knowledgeable and kind

March 15, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Alan,

Thanks for the lovely review and fantastic support for Ibraheem Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ibraheem Ali very good service kind and…

Ibraheem Ali very good service kind and helpfull.

March 13, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Maria,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good Customer Service,

March 13, 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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