Saj in Watford branch always help me and take care of me as a customer. Wether it's changing or updating contract, changing payment date, helping with quiries, he always helps professionally. I... See more
Company replied
Location
Switch location52b The Harlequin, WD17 2TL Watford, GB
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See what reviewers are saying
I visited the Vodafone Watford branch after having a poor experience with EE, and I was assisted by Sajid. What an exceptional member of staff. He was polite, patient, and took the time to really... See more
Company replied
I had a great experience buying my new phone. Valentin was amazing from start to finish, friendly, knowledgeable, and incredibly helpful. He took the time to answer all my questions and made the who... See more
Company replied
I had an amazing experience at this Vodafone branch especially because of the person helping me. Valentin was amazing and really understood what it means to give great customer service. He went above... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Watford experience
Written by the company
Contact info
52b The Harlequin, WD17 2TL, Watford, United Kingdom
4.8
Excellent
202 reviews
Asks customers to review
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Frohar at Watford store did an amazing…
Frohar at Watford store did an amazing work changing data from my iPhone to my wife’s iPhone spending time and care
She was superb
Hugh Crawford
November 24, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Sylvia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Watford Vodafone Store team is great
We went to Watford Vodafone Store, as we needed assistance with getting a replacement Sim Card, and Saj the senior store manager I guess gave very good assistance and was very very helpful
Thank You to the whole team for the support
November 22, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Jalpa,
Thanks for the lovely review and fantastic support for Saj.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I was so stressed trying to resolve my…
I was so stressed trying to resolve my issues regarding my data and I visited Vodafone store in Watford and Jay was a star he had my phone back up and running in no time . He was very patient and polite.
November 21, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Joanne,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Watford experience
Hey Jacob,
Thanks for the lovely review and fantastic support for Valentine.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
We had a lovely welcome from Frohar…
We had a lovely welcome from Frohar (Watford Branch).She gave us a clear and detailed overview of the packages and even offered us a discount as existing customers. We were really impressed with her excellent customer service. Frohar is knowledgeable, professional, and truly outstanding at what she does. We would love to recognise her as one of the best in delivering exceptional customer service.
– Hashi & Kasun
September 22, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Hashendri,
Thanks for the lovely review and fantastic support for Frohar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Frohar saved my life
Frohar saved my life, havenot been in touch with vodaphone for x2 years,she was extremely helpful & understanding.
September 5, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
We're happy to hear that the assistance provided was so helpful and understanding. We appreciate you sharing your positive experience and are grateful for your feedback.
Thanks,
Vodafone Social Media Team
Broadband and One touch switch
Two months ago, I decided to change my broadband provider and switch to Vodafone using One Touch Switch. First of all, my previous provider claimed that Vodafone didn’t notify them about the switching date, so I was charged for two extra months of a service I hadn’t used.
And the service from Vodafone itself has not been good at all. I work from home, so internet stability is essential for me. But I constantly experience dropped connections, where I have to turn off my Wi-Fi and reconnect. Can you imagine how it looks when I’m in the middle of an important meeting call?
I tried to contact the company through the TOBI chatbot. The only reply I received was:
“Unfortunately all of our agents are busy at the moment. Don’t worry, you can try again later.”
But when is “later”? How can I actually get to talk to them? Nobody knows.
Overall, I deeply regret switching. And of course, now I also have to pay an exit fee.
September 5, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. If you still need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 Thanks, Vodafone Social Media Team
Valentin and Alex were so helpful
I came to Valentin with a problem I had. He and Alex were very, very helpful, way and beyond what one would have any right to expect. Great service. Thanks guys
August 11, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Hikmet,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sajid was great as always
Sajid was great as always. Very helpful and efficient. Been following him for years from o2, to Vodafone, Ee and now Vodafone again. Always recommended my friends and family to him.
August 8, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Julie,
Thanks for the lovely review and fantastic support for Sajid.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Olly provided exceptional customer service. He took time to thoroughly explain all my options before recommending a plan. He then offered to help and show me how to get set up.
July 31, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Abdi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great professional and quick service …
Great professional and quick service Tailored to my needs .
Super friendly and knowledgeable.
Highly recommended.Jay and Saj. Super friendly.
July 19, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Julie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I would just like to say that Sajid was…
I would just like to say that Sajid was excellent in supporting me today. I had ordered what I thought was an upgrade online but turned out to be a new purchase with a new number. I went into the store in Watford and Sajid happily sorted it out for me. Returning the new purchase and sorting out my upgrade. A truly first class customer service experience. Thank you Sajid. Simon
July 9, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Saj is very good
June 28, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Diana,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jay at Vodafone Watford was so helpful…
Jay at Vodafone Watford was so helpful and friendly. He managed to sort out and renew my contract today so professionally. Great customer service and support.
June 27, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Howyam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Come to here for help and advice.
Come to here for help and advice.
Mr. Alex is very helpful. Thanks a lot.
June 25, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hi Tammy. We're happy to hear that you had such a brilliant experience in our store. We appreciate you highlighting the support you received. Thanks for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saj Jay and Vabs were great
Saj Jay and Vabs were great. Excellent customer services and dealt with my enquiry.
May 10, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Mohammed,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was served in watford by Alex who was…
I was served in watford by Alex who was super helpful / jay and survansh also assisted and were friendly !
May 9, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hi Antonia,
Thank you so much for your wonderful review and the amazing support you’ve shown for Alex —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Watford experience
Hey Graham,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great advice by Suvansh and brilliant…
Great advice by Suvansh and brilliant customer service
April 28, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Rashmina,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Suvansh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The staff at the store were friendly
The staff at the store were friendly, helpful and always give me the right information and advice whenever I need.
April 27, 2025
Unprompted review
Reply from Vodafone UK - Watford experience
Hey Neha,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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