Went in to renew our contracts last week Had Jordan as our assistant. He was helpful funny professional knowledgeable and nothing was too much trouble Went in today to collect and again he was amazi... See more
Company replied
Location
Switch location45 Cheese Lane, NN8 1EX Wellingborough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Saffron from Wellingborough store was more than happy to help me with my data transfer from my old phone to my new one, she put me at ease following my negative experience with Northampton store. I wi... See more
Company replied
Our advisor for the last 2 Saturdays has been Jordan, we were with him for 2 hours each day whilst first choosing new phones and setting up our contracts and then this week to pick up our phones. He... See more
Company replied
Despite me being very set on what I wanted Theo was great and talked through all options available to find the best deal and stop me making a mistake! Thank you!
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wellingborough
Written by the company
Contact info
45 Cheese Lane, NN8 1EX, Wellingborough, United Kingdom
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
came to upgrade today as dropped my…
came to upgrade today as dropped my phone in water, good service from taya with getting it all sorted and im happy with my new phone. would recommemd taya
September 5, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hi christopher,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the good service Taya has given.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Had a fantastic experience with Taya…
Had a fantastic experience with Taya today, a young lady that knows her job inside out gave me a great deal on my daughters upgrade today well done Taya keep up the good work. Will definitely come back to Taya again when my upgrade is required.
September 4, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hi Tina,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and you are happy with the deals Taya have given you.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Went into store to get sim card for my…
Went into store to get sim card for my son as he was starting school. Raj discussed the options and advised me on sim only offer I wasn't aware of which saved me money and time.
September 2, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hi Anamul. Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and Raj helping you saving money on your plan.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Saffron in the Wellingborough branch…
Saffron in the Wellingborough branch could not have been more helpful, I came in with my dad who is a little confused with technology and she explained it in great detail to him and helped us no end, we ended up getting a phone for my mum too, overall it was a brilliant experience
August 20, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hello Claire,
It's great to hear about the positive experience which you had with Saffron. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Taya was incredibly helpful
Taya was incredibly helpful, came in for a new phone, she put me in the right direction, recommended all the bits and bobs to ensure my new phone journey goes smoothly also!
Real asset to the team! Thank you
August 19, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hi Charlea. Thank you for your review for Taya. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by saffron today
Served by saffron today - good service and very happy with my 2 new deals, good member of the team.
August 19, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
This is great to see Drak! Thanks for your awesome feedback.
All the best, The Vodafone Social Media team
Tay is fantasic we have dealt with her…
Tay is fantasic we have dealt with her a few times & remains polite & very helpful always getting the best possible deals.
August 16, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hello Mark,
Thanks for letting us know what an amazing job Tay did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Raj was great helping setting up our…
Raj was great helping setting up our new voxi sim card and getting us up and running.explain how it works and set up online accout
August 12, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hi Shipa,
It's great to hear about your recent experience and feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went in with a problem with my phone…
Went in with a problem with my phone and saw a lovely gent called Karl who fixed the issues and updated it as a bonus, great service
July 20, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hi Sheila. Thank you for your review for Karl. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by taya today to get my new…
Served by taya today to get my new pixel 8 pro. Very good service,friendly and informative. Thank you
July 20, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hi Robert. Thank you for your review for Taya. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got my new phone today with taya,good…
Got my new phone today with taya,good service and happy with my phone
July 6, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Went into store to query my bil and…
Went into store to query my bil and account payments. Was seen by gentleman Raj. He took his time to explain to me about the loan.
July 1, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hi Jason,
Thanks for the great feedback, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Karl
Karl. Wellingborough. A very, very long process of sorting out an account set up by another employee.
Karl went above and beyond, with good humour, and patience.
Thank you.
July 1, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hi David,
It's great to hear Karl was able to help you out. If you need anything in the future, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks again, Vodafone Social Media Team
Bad luck comes in 3's (Karl the hero)
Bad luck comes in 3's. Well two's hopefully. I lost two mobiles in 3 weeks. (Who does that right).
Karl at the Wellingborough branch is my saviour. What a fantastic bloke. A true credit to Vodafone, he absolutely gets customer service and went above and beyond to support me. He provided good trustworthy advice, he communicates very well by keeping me informed on the progress of my blocked sim. I urge Vodafone to nurture his customer care talents, he is a true gentleman and it must be recognised. Can't thank you enough. I have been with Vodafone for a decade now and it's Staff like Karl that make me remain a committed Vodafone user. If I could give 10 stars I would.
June 10, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hi Dean,
We really appreciate you taking the time to highlight what a great level of service you received. We're so sorry to hear about you losing your phone(s)! Thank you again for your 5 star feedback, we're delighted you got the help you needed and Karl went above and beyond.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Was served again by taya who is an…
Was served again by taya who is an absolute diamond, very helpful & sets up everything thing you need. Wouldn't go anywhere else
June 8, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hi Louise,
Thank you for your review. It’s great to hear of your positive experience with Taya. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
A very positive visit to the branch
Recently visited the wellingborough branch to enquire about using my phone abroad. Bradley was extremely helpful, checking my plan & even finding me a cheaper one with a phone upgrade. It was a relatively quick & totally painless experience due to the knowledge & customer service I received from Bradley. He is a credit to the branch.
June 6, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hey Sally,
We love to hear this! Thanks for taking the time to share this great review about your experience with Bradley.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
The manager at the Wellingborough…the excellent Raj!
The manager at the Wellingborough store, Raj, was really helpful.
June 3, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hi Simon. Thank you for your review for Raj. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Raj was Great
Raj was Great. Help us put with a new deal and transferred all the stuff over from one phone to another. Took alot time for transfer but spent that time health checking out account to make sure everything was righ. Saved us a lot of money. Brilliant service.
June 2, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
My partner wanted information…
My partner wanted information transferred from one phone to another. Bradley in the Wellingborough Branch looked after her.
He was professional, very helpful and sorted the transfer out quickly and efficiently. He is a credit to the firm and we will definitely go back to Vodaphone because of Bradley. Well done Bradley. 👍🏼👍🏼👍🏼
June 1, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
fantastic person
fantastic person. Very helpful. I bought my son an iPad for his birthday. He was very nice. I always buy from him if I can.
May 4, 2024
Unprompted review
Reply from Vodafone UK - Wellingborough
Hey Monika,
Thanks for this amazing feedback! We're delighted you had such a fantastic experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.