Vodafone UK - West Bromwich Reviews 

895
TrustScore 5 out of 5

5.0

Unit 29b New Square, B70 7PP West Bromwich, GB


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Rated 5 out of 5 stars

The assistant Nayim was very pleasant upon entering the store,he asked what I required but wasn't pushy.He had knowledge of the product I was looking for and explained the difference in the phones.i... See more

Company replied

Rated 5 out of 5 stars

Both manager, Ikki, and sales advisor, Nayim, were extremely helpful and easy to have a chat with, making the whole experience great. Would recommend to anyone wanting a new provider.

Company replied

Rated 5 out of 5 stars

Nayim has explained everything very well. He took his time with the customers and allowed us to not feel rushed. It was a good and wonderful experience and definitely be back if we need more help.

Company replied

Rated 4 out of 5 stars

Had to wait a little while but staff kept me updated and were very polite and courteous. They were very busy in store but I was seen quite swiftly. My query was dealt with effectively by Guppi and I h... See more

Company replied


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  • Unit 29b New Square, B70 7PP, West Bromwich, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

895 reviews

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5.0

All reviews

(895)

40,266 reviews in the last 12 months

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Rated 5 out of 5 stars

Gup/Kane was amazing sorted me out with…

Gup/Kane was amazing sorted me out with a new handset and sim and was VERY efficient, can forever recommend

May 15, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Latoya,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Prompt & professional

Prompt & professional

May 15, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Kolawole,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely amazing customer service and…

Absolutely amazing customer service and lovely personality. Thankyou 😁

May 14, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bil was extremely helpful and made sure…

Bil was extremely helpful and made sure all my needs were met, couldn’t recommend him enough, what a star!

May 13, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Tasha,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe is the best

Chloe is the best. Everytime you come to this store you have to ask for chloe she is the best haha
Thank you for my good deal on WiFi
Very good service and so happy to help me

May 12, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Aura,

Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very very great servicebest in the uk

May 12, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Ion,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kane and Ikky were great.

Kane and Ikky were great.. real loved the service they gave.. what a team

May 11, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey San,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone contract upgrade

Narinder and Chloe helped us today to upgrade our phone contracts, they were very helpful in making sure we had a good data contract and helped us save money. They were both pleasant and friendly too.

May 10, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Caroline,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The repressive was professional and…

The repressive was professional and clear and concise about the contract

May 10, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Gray,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gup was very helpful reducing the cost…

Gup was very helpful reducing the cost of my contacts and helping me pick the right phone for me, great service friendly and very helpful

May 10, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Wayne,

Thanks for the lovely review and fantastic support for Gup.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gup was great helped me with saving…

Gup was great helped me with saving money and was fast and sound

May 9, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really happy with the help i got from…

Really happy with the help i got from narinder and chole only came in to get quotes but walked away with a great deal

May 9, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Gurtej,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gup was brilliant and set my phone up…

Gup was brilliant and set my phone up with haste

May 8, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Jean,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for a sim replacement it was…

Came in for a sim replacement it was handled swiftly and I received excellent customer service

May 8, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Su,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gup was crackin managed to save me some…

Gup was crackin managed to save me some money on my package and helped with plenty of other things like sim connection

May 7, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Derren,

Thanks for the lovely review and fantastic support for Gup.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

I received an absolutely brilliant service today from guppy

May 7, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Hollie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Aaliyah…

Great customer service from Aaliyah made me feel I was getting the best deal excellent service very helpful

May 6, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Tyty,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very kind and talkative

Very kind and talkative. Helped with all my problem's.

May 4, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely happy with the service by…

Extremely happy with the service by narinder

May 4, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

i love service by narinder

May 3, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Gurpreet,

Thanks for the lovely review and fantastic support for Narinder

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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