The assistant Nayim was very pleasant upon entering the store,he asked what I required but wasn't pushy.He had knowledge of the product I was looking for and explained the difference in the phones.i... See more
Company replied
Location
Switch locationUnit 29b New Square, B70 7PP West Bromwich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Both manager, Ikki, and sales advisor, Nayim, were extremely helpful and easy to have a chat with, making the whole experience great. Would recommend to anyone wanting a new provider.
Company replied
Nayim has explained everything very well. He took his time with the customers and allowed us to not feel rushed. It was a good and wonderful experience and definitely be back if we need more help.
Company replied
Had to wait a little while but staff kept me updated and were very polite and courteous. They were very busy in store but I was seen quite swiftly. My query was dealt with effectively by Guppi and I h... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - West Bromwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 29b New Square, B70 7PP, West Bromwich, United Kingdom
5.0
Excellent
895 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady from the front desk was very
The lady from the front desk was very, very nice and really helpful.
May 28, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Adriana,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
As soon as I enter the shop I see…
As soon as I enter the shop I see aaliah and chloe greeted me with huge smiles and a warm welcome. They managed to save me money and give me great service from start to finish i am very happy 😊 and I had fun
May 26, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Eagle,
Thanks for the lovely review and fantastic support for Aaliah and Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very good very helpful staff
Very good very helpful staff. My problem was sorted in store Narinder. From the West Brom store
May 26, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hi, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
Awesomeness customer service from Chloe…
Awesomeness customer service from Chloe -West brom branch
Great job!
May 26, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Nellie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Gup dealed with me made it very easy…
Gup dealed with me made it very easy and very fast nice guy
May 25, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Dalton,
Thanks for the lovely review and fantastic support for Gup.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - West Bromwich
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Bil was very confident and polite and…
Bil was very confident and polite and knows what he's doing
May 25, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Douglas,
Thanks for the lovely review and fantastic support for Bil.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
SURINDER WAS POLITE AND HELPFUL.
May 24, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Chloe and gup were fantastic
Chloe and gup were fantastic, very happy to serve me
May 23, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I was served by bil who was brilliant…
I was served by bil who was brilliant an helped me alot
May 23, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - West Bromwich
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
very good ninshaab
May 22, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - West Bromwich
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
NARINDER HAS BEEN VERY HELPFUL AND…
NARINDER HAS BEEN VERY HELPFUL AND AMAZING,
May 20, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Malcolm,
Thanks for the lovely review and fantastic support for Narinder.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - West Bromwich
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Came into query bill narinder saved me…
Came into query bill narinder saved me mone6on my account and gave me a clear breakdown on payments
May 18, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I have good services Farhan khan
I have good services Farhan khan
Bill and chloe
May 17, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Mohsin,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Bil an Chloe were so amazing the shop…
Bil an Chloe were so amazing the shop was closed but they still helped sort me out and stayed over absolute stars they deserve the world #givethemapayrise
May 16, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
the experience was very simple and…
the experience was very simple and staff are friendly would100% recommend
May 16, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey May,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Friendly staff nothing to much trouble
May 16, 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Lea,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.