Vodafone UK - West Bromwich Reviews 

895
TrustScore 5 out of 5

5.0

Unit 29b New Square, B70 7PP West Bromwich, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The assistant Nayim was very pleasant upon entering the store,he asked what I required but wasn't pushy.He had knowledge of the product I was looking for and explained the difference in the phones.i... See more

Company replied

Rated 4 out of 5 stars

Had to wait a little while but staff kept me updated and were very polite and courteous. They were very busy in store but I was seen quite swiftly. My query was dealt with effectively by Guppi and I h... See more

Company replied

Rated 5 out of 5 stars

Both manager, Ikki, and sales advisor, Nayim, were extremely helpful and easy to have a chat with, making the whole experience great. Would recommend to anyone wanting a new provider.

Company replied

Rated 5 out of 5 stars

Nayim has explained everything very well. He took his time with the customers and allowed us to not feel rushed. It was a good and wonderful experience and definitely be back if we need more help.

Company replied


Company details


Contact info

  • Unit 29b New Square, B70 7PP, West Bromwich, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

895 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(895)

40,120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Came to the shop to upgrade phone and a…

Came to the shop to upgrade phone and a new contracts on three phones, difficult because we were on Three, and they have merged with Vodafone.

Staff have been brilliant, even though it took a while.

July 11, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful with all aspects.

Very helpful with all aspects.

July 11, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gup Very helpful and kind and managed…

Gup Very helpful and kind and managed to grt me my deal sorted

July 11, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Simona,

Thanks for the lovely review and fantastic support for Gup.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Served by Jam and Gup moved from Three…

Served by Jam and Gup moved from Three to Vodafone for a new handset package. Done with ease and understood everything

July 10, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Maxene,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great transfer done by Riz very smooth…

Great transfer done by Riz very smooth and gave me an amazing deal

July 10, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Milton,

Thanks for the lovely review and fantastic support for Riz.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly

July 9, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey James,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaliah gave me a really good deal i was…

Aaliah gave me a really good deal i was very happy with the deal and her service, i left with a big smile

July 9, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Aissata,

Thanks for the lovely review and fantastic support for Aaliah. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff, pleasant and polite, always good value for money

July 8, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gup was great fixed my sim and saved me…

Gup was great fixed my sim and saved me money on my bill all in a hastey manor

July 8, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Cleveland,

Thanks for the lovely review and fantastic support for Gup.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent deal and help from gup will…

Excellent deal and help from gup will always recommend him to anyone

July 7, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Christine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I'm very happy from the excellent…

I'm very happy from the excellent service from Narinder. Thanks

July 6, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Ivaylo,

Thanks for the lovely review and fantastic support for Narinder.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Spoke to kabz the other day helped me…

Spoke to kabz the other day helped me move over from tesco today top guy and happy birthday

July 6, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Ravinder,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Kabz.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have had a very positive experience ,

July 6, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Mansoor,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gup and Ikky were amazing and got us a…

Gup and Ikky were amazing and got us a great deal wirh ease and saved us money

July 4, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Brian,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gup was great helped us bring our…

Gup was great helped us bring our services from Three to Vodafone with ease. New phone sorted too

July 3, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good too see him back in store he’s…

Good too see him back in store he’s been missed
Excellent quality service

July 3, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Trinity,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Riaaz and Aaliah were great today

Riaaz and Aaliah were great today, amazing customer service and gave me the best deals, definitely deserve a pay rise 🙌

July 2, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service by narinder

July 2, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey David,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for an upgrade met kabir he was…

Came in for an upgrade met kabir he was a genius managed to sort me out a great deal where i am paying halve get this man a raise

July 2, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Gurinder,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from ikky

Great customer service from ikky, very attentive excellent service. Highly recommend!

July 2, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Laura,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look