Vodafone UK - White City Reviews 

538
TrustScore 5 out of 5

4.9

Unit 1092-1093 Westfield Shopping Centre, W12 7GB London, GB


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Rated 5 out of 5 stars

Outstanding service from the Vodafone team member- Hash who helped me and my fiancée. From the moment we walked in, he was friendly, knowledgeable, and genuinely wanted to help us get the best deal... See more

Company replied

Rated 5 out of 5 stars

● 'Stephan'@ Vodafone, Westfield White City served me and is an absolute superstar!!!! ● I've Autism so not always the quickest @ absorbing info. ● Stephan was A-Starred. (Applause, Applause, Ap... See more

Company replied

Rated 5 out of 5 stars

After having months of problems over the phone with Vodafone customer services, I decided to take my issue into store to try get help. We were greeted by Danna, who helped us in great depth, expla... See more

Company replied

Rated 5 out of 5 stars

Danna from Bolivia is so professional and her helpful advice sorted out my ongoing issues. She recommended new products to upgrade my price plan. You should be happy to have her par of your team ve... See more

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  • Unit 1092-1093 Westfield Shopping Centre, W12 7GB, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

538 reviews

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4.9

All reviews

(538)

40,120 reviews in the last 12 months

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Rated 5 out of 5 stars

Vodafone sales Help

Lateral thinking , clarity and excellent explanation of options and how I can actually be a better communicator within a brand new plan which is affordable adaptable and expandable .
Should selling Rockets 🚀 airlines or buildings .

April 13, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Trevor. Thank you for your review. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service!!!

Great service, really worked everything out for us very patiently.

April 10, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hey Patrícia,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Asmaa was super helpful and patient…

Asmaa was super helpful and patient with my decision. Amazing work !

April 9, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hey,

Thanks for the lovely review and fantastic support for Asmaa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stephan was absolutely BRILLIANT in…

Stephan was absolutely BRILLIANT in assisting me with my upgrade today. As a customer of 19 years, I could not be happier.

April 7, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hey,

Thanks for the lovely review and fantastic support for Stephan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience excellent service was…

Great experience excellent service was lovely to have a contract with Vodafone the lady make it very easy for me thank you 🙏

April 2, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hey Rawdha,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stephane was very helpful

Stephane was very helpful. He explained the process fully and the upgrade actually worked out cheaper. Top man.

April 1, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hey Matthew,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service, super helpful and patient, went above and beyond to support.

March 28, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hey Carla,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you

I just want to start by saying a massive thank you t to everyone in the store but especially Naheem!
Honestly I can not thank him enough he was so friendly, kind and patient with my mum and I .
He took his time explaining and helping my mum with the best deal that suits her.

Thank you Naheem and your team for exceptional service!!

March 20, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hey Tammy,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

stellar service

Steph was very friendly & patient. He explained everything about the switching process

March 25, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Keziah,

This is such a great review for Steph. Thanks for sharing. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Asmaa is very helpful in terms in my…

Asmaa is very helpful in terms in my need and she’s solve all my problems regarding of my plan she’s very kind and polite and easy to talk . For me if I will get another plan I will come to her directly

March 16, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi vhie,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Sudenaz was excellent in explaining the…

Sudenaz was excellent in explaining the upgrade and the cost involved and her service was impeccable

March 19, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Hani,

Thanks for taking your time to share this experience in store with Sudenaz. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

I am extremely please with my service…

I am extremely please with my service at Vodafone today, soha was very knowledgeable and helped me through the entire process of getting my query sorted with an amazing price plan.

March 19, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Thanks for sharing your fabulous feedback for Soha. If you need any help in the future, please message us on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent experience

I recently visited the Vodafone store and had the pleasure of being assisted by Asma. She was absolutely fantastic from start to finish! I needed help with a SIM-only contract, and Asma went above and beyond to make the entire process smooth and stress-free.

Her attention to detail and thoroughness truly stood out. She took the time to explain every aspect of the contract, ensuring I fully understood my options and what would work best for me. Her friendly and professional attitude made the whole experience enjoyable, and I left feeling confident and satisfied with my choice.

Thank you, Asma & lovely team, for your exceptional service! You’re a true asset to the Vodafone team!!

March 12, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi there,

Thanks for sharing your fabulous feedback for Asma. If you need any help in the future, please message us on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Soha was very helpful and very nice

Soha was very helpful and very nice. Would absolutely recommend always. Helped me with looking at my previous providers contract and helped save me money. Amazing help from her and her manager Chadi.

March 12, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Abokaml,

Thanks for your review for Soha. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Brilliant service by soha

Brilliant service by soha

March 12, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Abdullahi,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Soha was very helpful and efficient she…

Soha was very helpful and efficient she quickly solved my query and was a very friendly and polite individual

March 11, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Choco,

Thanks for your review for Soha. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Kadz gave me amazing service

Kadz gave me amazing service

March 10, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hello Abdo,

Thanks for letting us know what a great job Kadz did at getting everything sorted for you!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very informative & helpful & polite by…

Very informative & helpful & polite by Rumana

March 10, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi there,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent was able to answer all my…

Excellent was able to answer all my questions. Helped make a better choice. Thanks Kadz

March 9, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Soha is the best

Soha is the best

March 9, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

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