Vodafone UK - Widnes Reviews 

536
TrustScore 5 out of 5

5.0

Unit 6 , Green Oaks Shopping Centre, WA8 6UB Widnes, GB


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Rated 5 out of 5 stars

Came into store to upgrade my contract. I was seen to by Tony who was extremely helpful and hospitable. We came to a great agreement which saved a lot of money. Would definitely recommended it... See more

Company replied

Rated 5 out of 5 stars

Our sales person Bethany was really clear and professional,made the process easy and stress free and no pressure at all. Credit to the company

Company replied

Rated 5 out of 5 stars

Pleasant interaction with Bethany in-store, very knowledgeable, was super helpful and helped me decide to upgrade current phone. Helped me walk away paying less for more. Highly recommend using this... See more

Company replied

Rated 4 out of 5 stars

No issues , But a good coffee in store would make the experience great 😊

Company replied


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  • Unit 6 , Green Oaks Shopping Centre, WA8 6UB, Widnes, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

536 reviews

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5.0

All reviews

(536)

39,923 reviews in the last 12 months

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Rated 5 out of 5 stars

Beth was very helpful today

Beth was very helpful today, very professional and polite. Thank you.

April 13, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Sharon,

Thanks for the lovely review and fantastic support for Beth.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very positive

Ashley was extremely patient as a phone upgrade turned into an overview of Vodafone Together with broadband. Must have taken over 30 minutes but not an issue at all.
Would totally recommend Ashley and this store

April 8, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Paula,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff

Ash was extremely helpful today. We took our old phones in as planned for trade. My husbands was easy but mine had issues but he persisted with the system and was able to take it in. He also helped us to apply for our free gifts we were entitled to. He was patient and understanding
Thank you for your help Ash x

April 7, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey there,

Thanks for the lovely review and fantastic support for Ash.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Beth!

March 29, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonny outstanding sales assistant

All of the staff at Vodafone Widnes are excellent but Jonny goes above and beyond to help and make sure that you get the best phone/deal for you.
Jonny was extremely patient at explaining to my friend Mary how the purchase of a new iPhone would work. Not only that but he was happy to go over things with her and myself so we’d understand. He is an extremely polite, efficient and effective store assistant. His customer service is of the highest quality and never makes a customer feel uncomfortable about not understanding the process.
Both myself and Mary always go to the Widnes branch when a new phone is needed. We feel comfortable with the staff and always hope we will get Jonny to help as we know he always has our best interests at heart.
Mary and Karen

March 28, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Karen,

Thanks for the lovely review and fantastic support for Jonny.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Top store new contract

Top store
Ash is extremely good at his job
Five star service

March 28, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Dean,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonny was boss

March 28, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Bailey,

Thanks for the lovely review and fantastic support for Jonny.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bethany in Widnes Store was excellent

Bethany in Widnes Store was excellent, knowledgable and patient.
I traded in my old phone and was very satisfied with the advice and service. Good discounts helped my monthly outgoings too.
Thank you

March 27, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Karen,

Thanks for the lovely review and fantastic support for Bethany.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

nice friendly staff member Tony

nice friendly staff member
sorted out my issues promptly.
Very happy with the service provided

March 24, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Tina,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Johnny was boss 5*

March 22, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Paul
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Upgraded day

The Terry was really helpful explaining everything but the Widnes shop was busy

March 21, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonny is absolutely amazing

Jonny is absolutely amazing
Very good customer service
Great laugh

March 18, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Alissah,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tony listened to what I wanted and…

Tony listened to what I wanted and calmly told me the options available. He didn't rush through the process and he didn't try to upsell any unnecessary extras. I was able to order the phone I wanted and adjust my airtime plan.

March 16, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service, helped us straight away and got what we wanted. Very friendly.. very happy.

March 11, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hi Laura ,

Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tony very helpful

Tony very helpful, really knew his stuff.

March 10, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Rob,

Thanks for the lovely review and fantastic support for Tony.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ronald

Ron, the on- shop advisor was excellent. Very helpful and knowledgable.

March 10, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tony was great,quick and easily sorted…

Tony was great,quick and easily sorted out.Very friendly and a great help.Explained everything in simple terms id understand

March 9, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hi John ,

Thank you so much for your wonderful review and the amazing support you’ve shown for Tony—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Beth was really helpful

Beth was really helpful, great service 👏

March 9, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience

Friendly and made sure everything was clear to me

March 9, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Tony,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ash boss fella helped me out…

Ash boss fella helped me out brilliantly today

March 7, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Michael,

Thanks for the lovely review and fantastic support for Ash.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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