Vodafone UK - Widnes Reviews 

567
•
TrustScore 5 out of 5

5.0

Unit 6 , Green Oaks Shopping Centre, WA8 6UB Widnes, GB

•

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Rated 5 out of 5 stars

Ron made the experience very simple and straightforward. When I upgraded my phone last time, the colleague put my tariff onto the wrong phone and it was difficult to rectify. However, Ron ensured that... See more

Company replied

Rated 5 out of 5 stars

Called into the Widnes branch to see about changing Broadband didn’t know what to expect. Was seen by Beth who was extremely helpful, explained everything and it was all done quickly no phoning aroun... See more

Company replied

Rated 5 out of 5 stars

Great experience in store. So helpful and nothing was too much trouble. Connor found me an excellent deal and gave lots of really good advice. Also cheaper than what was being offered online. Simil... See more

Company replied

Rated 4 out of 5 stars

No issues , But a good coffee in store would make the experience great 😊

Company replied


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  • Unit 6 , Green Oaks Shopping Centre, WA8 6UB, Widnes, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

567 reviews

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5.0

All reviews

(567)

42,851 reviews in the last 12 months

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Rated 5 out of 5 stars

Johnny was excellent.

Johnny, was great! He's always been very helpful when we have called into the store, and this time was no different.

Thank you 😊

Suz/Carl

April 23, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Carl,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service and I’m with Ron.

April 18, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonny at the store was excellent

Jonny at the store was excellent. From Ste

April 18, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Steven,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ash was spot on dave Matthews

Ash was spot on dave Matthews

April 17, 2026
Unprompted review
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Reply from Vodafone UK - Widnes

Hey David,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ash was brilliant with his knowledge…

Ash was brilliant with his knowledge and customer service

April 16, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Matthew,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant Friendly experience

Brilliant Friendly experience
Tony really helped me sort all my contracts out

April 16, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Kristy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Ron

Great service from Ron. Excellent discounts obtained thank you

April 15, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey there,

Thanks for the lovely review and fantastic support for Ron.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ron was a massive help

Ron was a massive help, cleared up everything for me, can't thank you enough.

April 15, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Ken,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ron was very helpful when choosing a…

Ron was very helpful when choosing a new device, he was very clear with all details from new contract and very sociable. Ron made us feel comfortable when picking a new contract and upgrading device.

April 15, 2026
Unprompted review
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Reply from Vodafone UK - Widnes

Hey Jade,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Beth was very helpful today

Beth was very helpful today, very professional and polite. Thank you.

April 13, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Sharon,

Thanks for the lovely review and fantastic support for Beth.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very positive

Ashley was extremely patient as a phone upgrade turned into an overview of Vodafone Together with broadband. Must have taken over 30 minutes but not an issue at all.
Would totally recommend Ashley and this store

April 8, 2026
Unprompted review
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Reply from Vodafone UK - Widnes

Hey Paula,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff

Ash was extremely helpful today. We took our old phones in as planned for trade. My husbands was easy but mine had issues but he persisted with the system and was able to take it in. He also helped us to apply for our free gifts we were entitled to. He was patient and understanding
Thank you for your help Ash x

April 7, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey there,

Thanks for the lovely review and fantastic support for Ash.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Beth!

March 29, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonny outstanding sales assistant

All of the staff at Vodafone Widnes are excellent but Jonny goes above and beyond to help and make sure that you get the best phone/deal for you.
Jonny was extremely patient at explaining to my friend Mary how the purchase of a new iPhone would work. Not only that but he was happy to go over things with her and myself so we’d understand. He is an extremely polite, efficient and effective store assistant. His customer service is of the highest quality and never makes a customer feel uncomfortable about not understanding the process.
Both myself and Mary always go to the Widnes branch when a new phone is needed. We feel comfortable with the staff and always hope we will get Jonny to help as we know he always has our best interests at heart.
Mary and Karen

March 28, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Karen,

Thanks for the lovely review and fantastic support for Jonny.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Top store new contract

Top store
Ash is extremely good at his job
Five star service

March 28, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Dean,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonny was boss

March 28, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Bailey,

Thanks for the lovely review and fantastic support for Jonny.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bethany in Widnes Store was excellent

Bethany in Widnes Store was excellent, knowledgable and patient.
I traded in my old phone and was very satisfied with the advice and service. Good discounts helped my monthly outgoings too.
Thank you

March 27, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Karen,

Thanks for the lovely review and fantastic support for Bethany.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

nice friendly staff member Tony

nice friendly staff member
sorted out my issues promptly.
Very happy with the service provided

March 24, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Tina,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Johnny was boss 5*

March 22, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey Paul
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Upgraded day

The Terry was really helpful explaining everything but the Widnes shop was busy

March 21, 2026
Unprompted review
Vodafone UK - Widnes logo

Reply from Vodafone UK - Widnes

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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