I went into the shop and asked advise from Alyssa , I then returned 2 days later and she remembered me and what I wanted them we sat down and she organised everything .Such a calm and pleasant young l... See more
Company replied
Location
Switch locationUnit 33,Grand Arcade, WN1 1UG Wigan, GB
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See what reviewers are saying
The experience of getting a new mobile was made very easy by Alyssa. Sge was very pleasant and very helpful, a credit to Vodafone.
Company replied
I went in today and spoke to katie, she was a lovely member of staff who helped me take out a new contract. She gave me all the information i needed and was very helpful and i was really happy with t... See more
Company replied
Alyssa was great in helping my upgrade contracts, she took her time and answered all my questions, she even upsold and found me a better overall broadband deal.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wigan
Written by the company
Contact info
Unit 33,Grand Arcade, WN1 1UG, Wigan, United Kingdom
4.8
Excellent
231 reviews
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Great staff
Great staff, I've been in multiple times recently and they couldn't be more helpful
August 2, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Kevin,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
When i came into the store today i…
When i came into the store today i explained that i had just renewed my contract but the phone i had chosen was not right for me .so I had a great manager who assisted me explained my options was very helpful his name was Alex and he had assistance who made sure I fully understood and made me feel at ease Justyha thank you for you time and patience much appreciated.
July 25, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Lewie,
Thanks for the lovely review and fantastic support for *AGENT NAME*.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I recently needed a new mobile phone
I recently needed a new mobile phone - and was terrified of the prospect, being 84 years old. I shouldn't have worried. I went to my local (Wigan) Vodafone store and can't thank Matt at the store enough. He was totally wonderful - especially given my age and very limited experience with technology. We chatted like old friends whilst he negotiated all the necessary items to set up my new device. I can't thank him enough - his patience and sincere care that I get absolutely the best product for my needs was wonderful. Even the problems of negotiating my old account didn't bother him. He was totally professional, helpful, kind - and human. I would recommend Matt (as well as Alex and Tom) for making my experience as easy and friendly as possible - and completely successful! Thank you Matt!
July 22, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Jean,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
10 out of 10
Been into the store today and spoke to Tom, he was brilliant, he saved me over £25 a month by switching my O2 phone tariff over to Vodafone, he also spent time discussing switching my current broadband which would also save me another £50 per month. Great service and really friendly. Tom gets 5 stars.
July 21, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The process was quick and easy set up a…
The process was quick and easy set up a new contract in half an hour. Staff member Tom was very helpful with helping choose the right contract. Thanks again
July 20, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I went into the Wigan store months…
I went into the Wigan store months after buying the phone. I had problems setting up my Gmail account. After 5 mins of good advice my problem had gone away.
Thanks.
Jim R
July 3, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey jim,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lovely guy
Lovely guy, very professional and friendly, the computer system kept making him start everything from the beginning again but he was very patient and apologetic, he is a credit to your team.
July 1, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Sally,
Thank you for your feedback. It's always a pleasure to read such kind words.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nice helpful polite staff
I was served Michael A really nice person so helpful and explained every thing for help with the promotion and deals that was available and was very patient a credit to your wigan store
July 8, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Joan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
First time signing an internet contract…
First time signing an internet contract and I must say the quality of the service provided was exceptional. Justyna was very informative and answered all my questions with patience. I would highly recommend seeing her in the Wigan branch!
June 28, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Mat,
Thanks for the lovely review and fantastic support for Justyna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Account query and internet
I visited the Wigan branch due to a query I had with my account and was lucky enough to be served by the lovely Justyna! Not only she’s helped me with my query but offered an internet contract which worked out perfect as I just moved into a new property. She was very informative and patient with all questions I had. I totally recommend going to see her as her knowledge and service quality was excellent.
July 4, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Klaudia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service from Alex
Fantastic service from Alex at the Wigan store. Friendly, polite and helpful. He displayed fantastic customer service in sorting out an upgrade in my phone and contract.
July 5, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Cheryl,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone best customer services and network performance by far !!!
After 15 years with Vodafone decided to move to Tesco mobile (o2) to get European roaming, what a mistake o2 data speed terrible down to E at one point, cancelled the contract and straight back to Vodafone with the help of the excellent customer service to keep my number , my current data speed is 150mbps not 12mbs of o2. Lesson learned quality service is better than free services on a poor network, my lesson is learned it ain’t broke don’t try to fix it !!!
June 24, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Paul,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex was really helpful and very…
Alex was really helpful and very knowledgeable, he made the whole process very easy!
July 3, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited vodafone Wigan grand arcade and…
Visited vodafone Wigan grand arcade and was served by Matt I was told by vodafone on the phone that mobile would be fixed free of charge and when I got there this wasn't the case but matt sorted everything for me even got my broadband cheaper for me and got me a upgrade on my sons mobile I was in there for a while but he was very patient and did his very best to ensure I got sorted.
June 22, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Amanda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt - Staff member
Matt who served me was absolutely amazing! Nothing was to much trouble, dealt with me quickly and efficiently, overall lovely chatty person!
June 24, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Teri-Lee,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I have been on Vodafone for years and…
I have been on Vodafone for years and went into store to see if I could get an upgrade which I was able for staff very helpful friendly and sorted everything for me thank you so much 😃
June 24, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Tina. We're happy to hear that you had such a brilliant experience in our store. We appreciate you highlighting the support you received. Thanks for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer service was excellent
Customer service was excellent!
The employee that served us (Tom) was extremely kind and helpful and went above and beyond to provide us with the best deals on upgrading my phone.
June 21, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Briony. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great help from Matt ,talked me through…
Great help from Matt ,talked me through all the services and guided me along to the one for me .
June 18, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Margaret. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
First class!
Tom was especially helpful in explaining all the options (technical and costs) in my purchase of a new phone.
June 10, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi John. Thank you for your review for Tom. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Wigan
Hey Lisa,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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