I went into the shop and asked advise from Alyssa , I then returned 2 days later and she remembered me and what I wanted them we sat down and she organised everything .Such a calm and pleasant young l... See more
Company replied
Location
Switch locationUnit 33,Grand Arcade, WN1 1UG Wigan, GB
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See what reviewers are saying
The experience of getting a new mobile was made very easy by Alyssa. Sge was very pleasant and very helpful, a credit to Vodafone.
Company replied
I went in today and spoke to katie, she was a lovely member of staff who helped me take out a new contract. She gave me all the information i needed and was very helpful and i was really happy with t... See more
Company replied
Alyssa was great in helping my upgrade contracts, she took her time and answered all my questions, she even upsold and found me a better overall broadband deal.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wigan
Written by the company
Contact info
Unit 33,Grand Arcade, WN1 1UG, Wigan, United Kingdom
4.8
Excellent
231 reviews
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Excellent customer service
Tom was very friendly and knowledgeable. I didn't feel pushed into signing up for anything I didn't want. He gave me the advice I needed in order to decide what was the best option for me. It was a pleasant and simple transaction
June 7, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Stacey,
Thanks for your feedback. We're happy to hear that you felt supported in making the right choice for you.
If you need anything in the future, please contact us via Facebook vodafone.uk/3K1e4GB or X vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
The store advisor matt was brilliant
The store advisor matt was brilliant, guided me through everything for the contract, all the legal t&Cs, was very chatty and informative about the device i went for, would recommend this store to anyone and Matt deserves recognition for his hard work
June 6, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Barry.
We're happy to hear that you had a positive experience! We appreciate your highlighting Matts assistance with the contract and T&Cs.
Thanks,
Vodafone Social Media Team
Great experience in Vodafone Wigan
Great experience in Vodafone Wigan. Matt was very helpful and friendly.
June 2, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Jack,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service more than happy with Matt
May 29, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Jan,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Consistently good service
I was served by Tom and he was extremely helpful offering me a good deal on my phone upgrade. He was willing to answer any questions I had and also helped me to set up my phone. This is the second time I have used this shop and will continue in the future. Thank you for your great service.
May 26, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Victoria,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service from Matt B
Had a nice visit in the Wigan store yesterday and was helped by Matt B. Had a good little chat while he sorted out my upgrade and charged my phone, thank you Matt!
May 25, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Janine,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great salesman
The salesperson was so friendly and positive about everything his attitude and energy even lifted my own mood.
May 18, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Martins,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great Customer Service
Matt was friendly and professional, thank you for the great customer service, it was refreshing to be able to just have a normal chat with someone instead of feeling pushed to get more devices as most places do
May 14, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Tatiana,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt helped us with buying a new phone
Matt helped us with buying a new phone, he was very friendly and explained everything carefully, and saved us quite a bit of money in the process. Very happy with the service. Thanks Matt!
May 14, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Mel,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Callum was very professional and…
Callum was very professional and helpful. Got a fantastic deal and explained everything well!
Very good experience highly recommended. Thank you
May 14, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Amanda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and understanding
Went in to upgrade my old phone. Unfortunately was unable to but Matt was very understanding and very helpful and I was able to set up a new sim card instead. Definitely going back to get the new phone when I can.
May 5, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Jason,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Perfect advice
Perfect advice
Great service and very helpful information after few minutes I went at home happy with contract what suit me the best .
Very polite helpful staff and special thank you to Matt.
Thank you for make my days easy by your good advice
May 6, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Adriana,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kudos to the Vodafone team
Kudos to the Vodafone team, and in particular Tom, who served me with patience, logical explanation and a beautiful smile throughput.He even explained the benefits of upgrading my mobile service through Vodafone as well.
May 2, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Heather,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Grand Arcade Troopers
Thank you to Alex and Matt at the WiganGrand Arcade store for the great customer service and helping me go through my options your a credit to the store you enjoy the job you do and the service was with a smile to all the customers (it was busy) thank you Rebecca.
May 2, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Rebecca,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Matt at Grande…
Great service from Matt at Grande Arcade shop in Wigan. Matt took the time to get my son a great phone deal and explained everything step by step. Fantastic service!!!
April 27, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Tammy,
Thanks for the lovely review and fantastic support for Matt. It's always great to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Tom.
Wigan Galleries store. Clean and well presented. All staff members were welcoming and acknowledged us during our time in store. Excellent service and support from Tom. Very pleased.
April 29, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Helen,
Thanks for the lovely review and fantastic support for Tom. It's always great to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was served by Matt today he is super…
I was served by Matt today he is super friendly and super knowledgeable
Helped me with any questions I had and made me feel comfortable
April 29, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Delaney,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and knowledgeable
Went in the other day and got some help from Matt, I've been after a new phone and he was super helpful an knowledgeable. Definitely coming to him again.
April 24, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Jason,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you to Alex and Matt at Wigan…
Thank you to Alex and Matt at Wigan Vodafone branch
Signed up to Vodafone broadband today.
They were both so helpful and professional and made the process very easy
April 24, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Julie,
Thanks for the lovely review and fantastic support for Alex and Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Incredibly friendly and helpful
Alex and Justyna who served me were incredibly helpful and friendly, explained everything clearly and even helped me understand the detailed breakdown of my upgrade. Highly recommend these guys!
April 22, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Cal,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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