I went into the shop and asked advise from Alyssa , I then returned 2 days later and she remembered me and what I wanted them we sat down and she organised everything .Such a calm and pleasant young l... See more
Company replied
Location
Switch locationUnit 33,Grand Arcade, WN1 1UG Wigan, GB
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See what reviewers are saying
The experience of getting a new mobile was made very easy by Alyssa. Sge was very pleasant and very helpful, a credit to Vodafone.
Company replied
I went in today and spoke to katie, she was a lovely member of staff who helped me take out a new contract. She gave me all the information i needed and was very helpful and i was really happy with t... See more
Company replied
Alyssa was great in helping my upgrade contracts, she took her time and answered all my questions, she even upsold and found me a better overall broadband deal.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wigan
Written by the company
Contact info
Unit 33,Grand Arcade, WN1 1UG, Wigan, United Kingdom
4.8
Excellent
231 reviews
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Fantastic service and great deals
Went to wigan Vodafone to get new iPhone 13 for my daughter , spoke to new guy called matt , after going through options turns out better deal on iPhone 15 , daughter very happy and I upgraded my sim to better deal too. Fantastic service and great knowledge of phones and the deals. Thanks for everything great experience and fantastic customer service.
April 19, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Matt,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I bought a new phone and contract…
I bought a new phone and contract yesterday in the grand arcade at wigan
I was served by a very helpful polite and courteous young man named Matt who works part time there.
May I .just say that his manner to say nothing of his obvious knowledge and love of his job makes him a huge asset to this business and he deserves to go far with you.
April 18, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Christine,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Incredible warm welcome
Came in today for upgrade, Was greeted by young chap who introduced himself as Matt , well presented and professional. Listened to what I needed , offered support and then directed me to another staff member who he introduced as Tom. Tom took over and upgraded my account as I was out of contracted and on an old phone.
I was skeptic as I usually do things online. But the way I was greeted and treated at this store was incredible. I'll be back soon for my broadband. Thanks
April 4, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey David,
This is fantastic to hear! We really appreciate the feedback. Glad to know you were assisted nicely by Matt and Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service and amazing staff
I came into the store looking for a new home broadband and a general mooch. I was approached very warmly by 'Matt' who took time to understand me and my needs before recommending anything. He was very educated and informative, taking his time to help me understand details with numbers, as I struggle with that aspect. It was a fantastic experience and I left with just what I needed. The whole store of Staff on the day were very helpful and polite and made for a very great experience! I would definitely recommend this store and will be back :)
March 29, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Tamika,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience at Vodafone
Great experience at Vodafone, Matt and Tom know there stuff. Thanks to these guys I've got new iPhone 16 pro max.
Got to know my needs and and requirements so happy.
March 29, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey David,
Thanks for the lovely review and fantastic support for Matt and Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
new vodaphone contract
we were served by Tom.Very knowledgable, very helpfull and very nice young man.
In and out quickly and a very good deal.
All in all an excellent experience.
March 26, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Barry,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Wigan
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
I visited Vodafone Wigan today and did…
I visited Vodafone Wigan today and did an upgrade and new home broadband I was helped by Justyna who was absolutely brilliant. She was very informative and patient. The manager Alex came over quite often to check if we were OK and offered to assist. Overall it was such an enjoyable experience that made me feel really valued as a customer. I'm glad I visited the store.
March 15, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Paul,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Outstanding Supporting
Absolutely amazing service from Callum. Went through everything for me. Made sure I was getting the best deals possible and explained the whole process.
March 1, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Seth was brilliant and friendly and…
Seth was brilliant and friendly and efficient. But your system was very slow.
February 8, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Donna. Thank you for your review for Seth. Minus the system issue, It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Callum made us feel very welcomed
Callum made us feel very welcomed, really chatty and friendly while we was getting a new phone and upgrading, would definitely go back to him.
February 8, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi. Thank you for your review for Callum. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service from Tom
Amazing service from Tom! Will come back again 5 stars
February 8, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Usman. Thank you for your review for Tom. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was served by Liam and Bartholomew
I was served by Liam and Bartholomew, excellent service really went above and beyond for me and my issue in store
February 7, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Peter,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Tom served me today and I knew him from…
Tom served me today and I knew him from previous telephone sales. As always Tom was immensely helpful and polite and did all he could to provide me with a good plan which he did. I had already decided I wanted an iPhone 16 and he went through everything thoroughly with me. I had already been a Vodafone customer for over 3 years and I would not go to any other provider .
Thanks Tom and Vodafone.
Christine L
February 6, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Tina/Christine,
This is lovely feedback for Tom. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Wigan visit
Visited the Wigan Grand Arcade branch today. I was served by Tom who was amazing! He went through everything with me, he sorted out my new phone so everything was set up. He even showed me how to back up my photos and WhatsApp which I had never done or even knew how to do. Not to mention he answered the millions of questions I had about everything. He was so lovely. I was really impressed, he definitely new his stuff. A visit I was dreading was actually a really lovely experience. Well done Tom. I hope you're still at the Wigan branch when I come back for my next upgrade 😆 Gemma Bond
January 30, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Gemma,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Staff were very helpful and friendly
Staff were very helpful and friendly
January 12, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hello, Ems,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Alex was a huge help
Been looking to join Vodafone and keep my number as worried I would lose it.
Alwx was a huge help and went through the process with me step by step. Very happy with my purchase!
January 18, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Callum,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Excellent customer service on both…
Excellent customer service on both occasions that I visited the store. Was served by Tom both times. Really helpful, not pressurised into any contracts and thoroughly explained the contract to me.
January 14, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Lina,
Thanks for taking your time to leave this review for Tom. We appreciate your kind words and support. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Super helpful
Alex at the Wigan store was super helpful and friendly with helping me out with my phone, explaining what I needed to do and helping me pick a new phone plan as I was currently out of contract highly recommended anyone going into the store branch in Wigan
January 6, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi Abbie,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Abygail was out standing and for her…
Abygail was out standing and for her commitment to you I would order again thanks give a 6 out of 5
December 12, 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Jarred,
Thank you for your review. It’s great to hear of your positive experience with Abygail. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
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