Vodafone UK - Wimbledon Reviews 

247
TrustScore 5 out of 5

4.9

3 Wimbledon Bridge,Wimbledon, SW19 7NH London, GB


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Rated 5 out of 5 stars

Today, I visited Wimbledon branch to sort out my roaming data. Sharon (hope I spelled it right) patiently sorted out my data stuff etc and I do appreciate her time and service.

Company replied

Rated 5 out of 5 stars

Rameez was wonderfully helpful today in Vodafone. I’ve just moved from abroad and he outlined everything for me easily and made it fast and understandable.

Company replied

Rated 5 out of 5 stars

I took out a data SIM last week which unfortunately didn't work out for me due to poor signal. I went to the Vodafone store to cancel within my 14 day cooling off period. The contract was cancelled in... See more

Company replied

Rated 5 out of 5 stars

I visited this store , my experienced a first class. Service from Alex always had a great service with vodaphone

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Wimbledon

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 3 Wimbledon Bridge,Wimbledon, SW19 7NH, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(247)

42,359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best customer service

Rameez... best customer service ever!

May 6, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Rob,

Thanks for taking the time to share your feedback with us! We're delighted you had a great experience with Rameez.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Rameez was very helpful

Rameez was very helpful

May 2, 2024
Unprompted review
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Reply from Vodafone UK - Wimbledon

Hi Leigh,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff

Fayyadh at the Wimbledon store was very helpful in resolving a broadband issue I had.

April 24, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hi Paul,

Thanks for your review for Fayyadh. If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line and connect you to an agent if needed.

Thanks again,
Vodafone Social Media team

Rated 1 out of 5 stars

Freebie time wasting to claim and Vodafone didn't provide necessary documents on purchase!

Update:
This offer came with a free Samsung Tablet. When I tried to claim it, I didn't have instructions. I discovered it was the Samsung website and a complicated process. They asked for 'invoice number' when Vodafone has an 'order; number and also proof of purchase rather than a contract. It took me 56 miserable minutes to Vodafone, being dealt with by a ruder operator, and eventually needed a legal threat, to get this document in time. It was clear they deal with this all the time...it appears both organisations make it as hard as possible to make the claim - why wasn't given this when I bought the goods. I felt tricked into wasting my time. It certainly cancelled any goodwill that Samsung or Vodafone think a 'freebie' gains. Thumbs down to both organisations!

Great service from Zeshan at Wimbledon store...professional, knowledgeable, honest and patient.
New phone,new contact and smooth data transfer.
Thank you so very much. O2 was a nightmare...would have switched ages ago.

April 6, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hi Kate,

Thank you for your review and feedback for Zeshan.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Super friendly and helpful service by…

Super friendly and helpful service by Fayyadh.

March 18, 2024
Unprompted review
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Reply from Vodafone UK - Wimbledon

Hi Dorina,

Thank you for your review and feedback for Fayyadh.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Quick and easy, great experience

Ricky set me up with a SIM card plan for only £10 as I’m only in town a few days. Quick and easy, didn’t try to upsell me like other places usually do, and the whole team was friendly and helpful!

March 12, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hi Jack,

Thank you for taking the time to review and share this feedback for Ricky.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful would recommend

February 14, 2024
Unprompted review
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Reply from Vodafone UK - Wimbledon

Hi Morgan,

Thanks for your feedback! We're so glad to hear you had a positive experience.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great experience with Zeshan at…

Had a great experience with Zeshan at Vodafone Wimbledon. He was very helpful and competent. We particularly appreciated his advice on different plans options and his thorough explanations on which one would come out cheapest for us.

January 28, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Elsa,

Thank you for your 5 star review! We really appreciate your feedback. Is lovely to hear you had a great experience with Zeshan and found a great value deal.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Renee was great

Renee was great! She helped me get a much better rate than my current one, and set up my two children on better deals. She explained everything in detail (so no surprises about any hidden costs). Renee was helpful and knowledgeable.

January 24, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Linda,

Thanks for letting us know what an amazing job Renee did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zeshan was an amazing advisor and very…

Zeshan was an amazing advisor and very knowledgeable, gave me the best deal possible and matched the price I brought in.

January 22, 2024
Unprompted review
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Reply from Vodafone UK - Wimbledon

Hi Sarah,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazingly helpful

Zeshan is amazingly helpful, patient and knowledgeable. We needed to upgrade one mobile and update the contract

January 22, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zeshan was super helpful and…

Zeshan was super helpful and knowledgeable. He found me a great deal

January 22, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey,

Thank you for your review. It's great to hear your feedback!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fayyadh was by far the most intelligent…

Fayyadh was by far the most intelligent and helpful staff I have come across.

January 20, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and smooth process with an…

Very helpful and smooth process with an informative sales assistant. Great experience thank you!

January 20, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Isabelle,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Customer Service

Ricky was amazing! Fast service and very communicative about factors I needed to be explained.

January 17, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hi there Glenda,

Thank you for your feedback regarding your service with Ricky! We're so glad you feel this way and managed to get the help you needed.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Zeshans expertise and knowledge was…

Zeshans expertise and knowledge was immaculate and very patient and excellent will definitely come back.

January 16, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hi there,

Your feedback is so important to us, so thanks for leaving this great 5 star review about Zeshans!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Rameez was extremely helpful and…

Rameez was extremely helpful and efficient. I struggle with technology and I much appreciated his kindness.

January 11, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Catherine,

Thanks for letting us know what an amazing job Rameez did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rameez

Rameez has made our experience with Vodafone so much better. Very clearly explained, helpful advice and overall great service.
We got so much done very quickly and it felt so simple.
Thanks again Rameez

January 7, 2024
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hi Jack. Thank you for your review for Rameez. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fayyadh was extremely helpful

Fayyadh supported my father really well throughout this. He explained everything step by step to my father that didn’t quite understand it. Talked through the very fustratung virgin media customer support. Very amusing and made both me and my father laugh on multiple occasions. He made this tedious task into something to enjoy with him. I appreciated his way of helping us very much. I am very much satusfied

December 23, 2023
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fayyadh was extremely helpful

Fayyadh was extremely helpful, best Vodafone experience we’ve had.

December 18, 2023
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Kamila,

It's great to hear your feedback for Fayyadh, thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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