Vodafone UK - Windsor Reviews 

121
TrustScore 5 out of 5

4.8

Peascod Street 112, SL4 1DN Windsor, England, GB


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Rated 5 out of 5 stars

Gaurav, was very helpful and able to save us some money on updating our phone contracts. He’s always a pleasure to work with when we update our contracts and is very knowledgeable and good at explaini... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service from Al. Explained SIM only contract options clearly sharing his screen as proof (very reassuring!). Didn’t oversell. Saved me 30% off my previous contract which I was... See more

Company replied

Rated 5 out of 5 stars

Great service in Windsor store from Luke resolved the issues within 20 mins after us spending 2 hours + on phone previous evening. Not only efficient polite service Luke was able to offer an enhanced... See more

Company replied

Rated 5 out of 5 stars

Recently came in with my grandparents to sort out topping up their phones after realising that the top up cards are no longer used. The staff were really helpful and patient with all of their question... See more

Company replied


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  • Peascod Street 112, SL4 1DN, Windsor, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

121 reviews

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4.8

All reviews

(121)

40,969 reviews in the last 12 months

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Rated 5 out of 5 stars

Michal was very understanding when it…

Michal was very understanding when it was very clear that I had order was incorrect schedule of I mistake I made. The amended order was taken care very promptly and professionally,

April 13, 2026
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hey Mr Connery,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff service in Windsor

Went in today to sort out my broadband contact. Gaurav in Windsor was super helpful and explained everything super clear. Ended up saving money monthly. Really helpful!

April 3, 2026
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hey,

Thanks for the lovely review and fantastic support for Gaurav.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service at Vodafone in Windsor.

Amazing service at Vodafone in Windsor.
Ali and Jakob were so lovely and incredibly helpful. They made something I have been putting off for ages incredibly easy!
Plus they were hilarious!

March 14, 2026
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing staff amazing people

Amazing staff amazing people! Would fully recommend Windsor Vodaphone to anyone:)

March 13, 2026
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jakub

Jakub, he is excellent and I am very happy to get information from jakub ☺️ very professional and very polite ☺️

February 15, 2026
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gautama was excellent I got all my…

Gautama was excellent I got all my answers

January 21, 2026
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hey David,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent experience

Excellent experience, thank you.

January 3, 2026
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hey Mario,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke in the Windsor shop was extremely…

Luke in the Windsor shop was extremely helpful and patient. A great service.

November 20, 2025
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hi, We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

At the start of the store visit we did…

At the start of the store visit we did feel like we were being treated passive aggressively. However, after good dialogue we walked away feeling valued as a customer and we are very appreciative of all the support the team provided. Seriously good and we will recommended others to make a visit.

November 15, 2025
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was fantastic and got me a great…

Luke was fantastic and got me a great deal on SIM card upgrade 👍👍👍

November 1, 2025
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hi. We're happy to hear you had a positive experience and appreciate you sharing your fantastic feedback with us about your SIM card upgrade. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I recently visited the Vodafone store…

I recently visited the Vodafone store in Windsor and had an outstanding experience thanks to the incredible team there.

Ali, the manager, provided absolutely amazing assistance — professional, patient, and genuinely dedicated to helping customers. He went above and beyond to make sure everything was sorted perfectly and that I left completely satisfied.

A huge thank you also to Kimberley, who helped get us over the finish line with her friendly attitude and attention to detail. She made the entire process smooth and stress-free.

Honestly, Ali and Kimberley are the only reason I stayed with Vodafone. Their customer care and commitment are second to none — they’re a true credit to the brand and a shining example of what great service should look like.

If every Vodafone store was like Windsor, everyone would be a customer for life!

October 27, 2025
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hi. We're absolutely delighted to hear about the amazing support you received from the team at Windsor. We really appreciate you sharing your experience and recognizing their dedication. It's wonderful to know their service made such a positive impact! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Ali and Sufy at the Windsor store were sooo patient, nothing was too much trouble. I went in a couple of days on the trot and they were amazing.

October 23, 2025
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff member in store was very…

The staff member in store was very helpful Gaurav was very good he help me so much in saving me money they are so nice and kind to me will go back again.

September 29, 2025
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hey Norah,

Thanks for the lovely review and fantastic support for Gaurav.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited Vodafone Windsor to upgrade my…

Visited Vodafone Windsor to upgrade my phone today. A little worried and unsure initially but Luke put my mind at rest, was extremely patient and helpful. Wouldn’t hesitate to recommend.

July 30, 2025
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hey Yvonne,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Windsor location Mohammed and Ali

We worked with Mohammed and Ali at the Windsor location and they truly have a customer centric approach.

As Americans moving to the UK they made it easy.

July 1, 2025
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hey Andrew,



Thank you for your review. It's always lovely to read such nice feedback.



If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was excellent & patient

Luke was excellent & patient.
The best !

June 21, 2025
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hi Marc. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent very helpful

Staff were extremely helpful and courteous. Having issues with billing and headset and they have remedied billing and are now send phone for repair. Excellent customer service

June 19, 2025
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hi Isabel. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service 10/10

Amazing customer service 10/10
Thank you

June 19, 2025
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hi Margaret. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ali is an incredible asset to your shop…

Ali is an incredible asset to your shop in Windsor, I was waiting for a flight to South Africa and decided to pop in to look at phones, with no real intention of buying one. However, step in Ali, he convinced me to upgrade and even said he'd help with the transfer of data between phones in as little as 30mins. great deal, great customer service.

April 19, 2025
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hey Greg,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We arrived expecting to have a battle…

We arrived expecting to have a battle with an issue but Ali was amazing and helped us quickly resolve the problem. Thank you Ali. Will come back to Windsor when we need any help with Vodafone, much better than online/phone help. Well done, keep up the good work.

May 24, 2025
Unprompted review
Vodafone UK - Windsor logo

Reply from Vodafone UK - Windsor

Hey Chris,

Thanks for the lovely review and fantastic support for Ali.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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