Gaurav, was very helpful and able to save us some money on updating our phone contracts. He’s always a pleasure to work with when we update our contracts and is very knowledgeable and good at explaini... See more
Company replied
Location
Switch locationPeascod Street 112, SL4 1DN Windsor, England, GB
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See what reviewers are saying
Fantastic customer service from Al. Explained SIM only contract options clearly sharing his screen as proof (very reassuring!). Didn’t oversell. Saved me 30% off my previous contract which I was... See more
Company replied
Great service in Windsor store from Luke resolved the issues within 20 mins after us spending 2 hours + on phone previous evening. Not only efficient polite service Luke was able to offer an enhanced... See more
Company replied
Recently came in with my grandparents to sort out topping up their phones after realising that the top up cards are no longer used. The staff were really helpful and patient with all of their question... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Windsor
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Peascod Street 112, SL4 1DN, Windsor, England, United Kingdom
4.8
Excellent
121 reviews
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Fantastic service from Ali
Fantastic service from Ali, helped me get the best deal for me and went above and beyond helping me transfer my data from my old to new phone. Would recommend the team in the Windsor store
May 21, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hey Dean,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Windsor
Hey Sunny,
Thanks for the lovely review and fantastic support for Sufi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vey helpful person
Vey helpful person. I'm disabled and team understand my needs. Thank you for help
April 24, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hey Bulent,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Luke has been a great help
Luke has been a great help, swapped over from EE to Vodafone, much better deal and helpful with everything!
April 21, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hey Henry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New Phone Purchase A very service
A very service, passing on all information without me having to ask any questions, I would recommend this store to everyone.
April 9, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hey Andy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service from Luke at Windsor…
Fantastic service from Luke at Windsor Vodaphone shop! He made the whole process of buying my new phone & updating my contract which was complicated look easy ! He was Soooo helpful and knowledgeable! Luke is a great asset to Vodaphone! Don’t let him go!! 😄
April 1, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hey Harriet,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Michael from Windsor Branch
I would like to thank Michael from Windsor branch, he has been excellent and very kind to address and resolve an issue which Vodafone call center did not actually spare time or provide advice despite my several attempts.
It was the best thing happened to me walking into the store and thankfully Michael took an extra step and went for extra mile to help me - and helped Vodafone to keep my business otherwise i was planning to move it somewhere else.
Thanks again Michael…
March 28, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hey Murat,
This is fantastic to hear! We really appreciate the feedback. It brings us great joy to hear that Michael was able to sort it out for you at the store.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service and quick fix and a big…
Great service and quick fix and a big smile from Gauraj today.
March 27, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hi Marie,
We appreciate your review and are thrilled to receive such positive feedback.
Should you need any assistance, feel free to contact the Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you once more,
Vodafone Social Media Team
Reply from Vodafone UK - Windsor
Thanks for your feedback Hannah.
All the best, The Vodafone Social Media Team
Noreen was so great she was wonderful…
Noreen was so great she was wonderful she was so helpful she went through everything with me step by step thank you and I will come and see her again
March 24, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hi Michael,
This is a great review for Noreen. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent service from Gaurav at the Vodafone Windsor…
Gaurav at the Vodafone Windsor store was super helpful and knowledgeable! He was able to help me find a great deal and offer excellent advice on my next upgrade. Thank you very much, Gaurav for the amazing service!
March 24, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hi there,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent experience - Ali
Ali was extremely helpful and guided me through the process for my upgrade. He was also very supportive and answered any of my questions. I would very much recommend Ali to anyone who goes to the Windsor store.
February 22, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hey Cameron,
Thanks for letting us know what an amazing job Ali did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
DO NOT GET ANY INTERNET PRODUCTS FROM VODAFONE
I went into the store in Windsor on Saturday 15/02/2025 ,as i was having issues with my Dongle , did advice the manager that i spoke to customer care and they said i could come into the store and get the dongle exchanged as it was faulty, The store manager said as he did not have ay in stock to come the next day as he will get from another store, went on Sunday and was told the manager was off today but the customer exec was ready to help , he asked if i had spoken to the customer care online and did say yes on the 13/02/2025 , as usual this is not the first time experience there were no notes on the system,
The exec said till I don't get confirmation from the online team he cannot do anything.
I called the 191 and spoke to shubhi , i explained to her everything, she took nearly 15 mins to get all the information , then she said sorry we cannot give you a dongle it will need to be sent for repair and i will have to pay for the repair costs as i have had the device for 8 months, i told i have not damaged it ,there is something wrong internally which is not my fault , she kept on saying no , i asked for a manger as i use this device for work purposes and will not be able to work as they were not giving me a replacement device while this one is sent for repair.
Do they understand my job is at risk if i don't work for 2 weeks as i will not have any internet, while selling their products they are very good and do all the promises on this earth.
I asked for a manager and she said oh he is busy , then i was very persistent and it took me good 10 mins to keep saying i want a manager , then she said to put the phone down as her manager will call , as they don't have a system of transferring call's , what kind of system is being run which shows their products dont work properly.
in the end the manager also refused to exchange and said can i help you with anything else which i think is so crazy , you cannot solve one issue and are ready to listen to other issues which again you cannot solve.
i have been a loyal customer with Vodafone for more then 14 years and this what they do, I am not happy with the service i received and wait for my contract to end and never use them again
will tell everyone DO NOT GET ANY INTERNET PRODUCTS FROM VODAFONE
February 16, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hey Sukhi, Apologies for any confusion regarding your dongle. With any faulty device, our first option will always be t ofix the fault. If this was caused by a manufacturers issue, and the device is in warranty, the repair will be free of charge. If the fault cannot be fixed, we would provide a replacement. But we will need to send the device for repair to ascertain the issue and see if this can be repaired. Apologies if this was explained correctly during your recent calls.
All the best, The Vodafone Social Media Team
Just had the most professional expert…
Just had the most professional expert service from Ali and Luke , handled with much courtesy and care thanks boys
February 7, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hey Joel, Thanks for your awesome feedback for Ali and Luke. All the best, The Vodafone Social media Team
Luke was very patient and kund was able…
Luke was very patient and kund was able to assist me with my health conditions and was very patient
February 6, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hi Patricia,
This is lovely feedback for Luke. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Fantastic service
Fantastic service. They get busy at times but they provide a caring and excellent service.
February 4, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hello,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thx for all the advise and help.
I was having great difficulties with my last mobile phone operater, it was an impossible situation..until I walked in to Vodafone Windsor..the level of service and helpfulness was amazing. I left the shop happy, impressed and grateful thanks to an excellent manager who was working that day. I will now become a loyal customer of Vodafone thanks to this man.
January 20, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hi Raymond,
Thank you for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I came into your shop this morning and…
I came into your shop this morning and was served by Sufy who couldn't been more helpful whos very charming and a man you want to keep
January 25, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hi Sylvia,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Windsor Vodafone staff are exceptional
Windsor Vodafone Branch: Our experience was exceptional due to Ali’s customer care. The interaction with him made you feel you could trust him and that he was listening and finding the best solution for us. His colleagues were also great and went the extra mile. They have had a great role model in Ali.
December 28, 2024
Unprompted review
Reply from Vodafone UK - Windsor
Hi. Thank you for your review for Ali and the team. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I lost my phone few hours ago
I lost my phone few hours ago. Visited store and Staff help me straight away block the sim and offered new device. That was the best without stress visit in Vodafone.
January 17, 2025
Unprompted review
Reply from Vodafone UK - Windsor
Hi Sergio,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
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