We are a forgotten community! Half way between two cities - Chester and Wrexham - we have a mobile signal which flops between "1 bar" and "no service". My phone is virtually useless for voice commun... See more
Company replied
Location
Switch location48 Hope Street, LL11 1BB Wrexham, GB
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Melissa managed to help me update my phone contracts and broadband in store. I personally hate cold callers and prefer a face to face experience. Everything was explained at a decent speed, another re... See more
Company replied
Jodi talked me through my options in changing my phone & broadband package ~ she was fully conversant with the different handset capabilities & presented everything in a friendly & understandable ma... See more
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Popped into the Wrexham store to update my contracts and spoke to Melissa. Had great service and left with upgraded devices at less cost. Melissa was very helpful and made the process relatively quick... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wrexham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
48 Hope Street, LL11 1BB, Wrexham, United Kingdom
4.9
Excellent
226 reviews
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Christopher was excellent
Christopher was excellent, explained everything about Vodafone Broadband brilliantly.
October 4, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Cathy,
Thanks for the lovely review and fantastic support for Christopher.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very very helpful.
Very very helpful.. patient..understanding and most of all listened to what I wanted
October 3, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Charlie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The staff from Vodafone store will be so helpful and supportive …I was served by miss Melissa and she gave her best for n answering all our queries and doing our work
The staff from Vodafone store will listen to customer concern carefully and try to provide their service in all possible ways and explains their plans including data and device overall bills.
October 2, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
We're glad you enjoyed your experience. It's great to hear that our staff listened to your concerns and thoroughly explained our plans. Thank you for your positive feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Wrexham
Hey Farrah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was attended to promptly In the store…
I was attended to promptly In the store and the representative was really friendly and knew her stuff.
Thanks Melissa
September 24, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Yvonne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Wrexham shop assistant Melissa was…
Wrexham shop assistant Melissa was great sorted me out with a new Galaxy A56 phone.
September 22, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Thomas,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
She was really nice and clam with a sweet smile ...her service was Awesome
She was really nice , cal
m and quite with a sweet smile ,her name was shavna
September 18, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Jack was helpful got me the best deal…
Jack was helpful got me the best deal for my new phone
September 17, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Wrexham
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Jack was very helpful and when I…
Jack was very helpful and when I thought I wouldn’t be able to get a new phone. He sorted all my problems. He had a great can do attitude
August 20, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Siwan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very patient
Very patient , very professional, very knowledgeable. Explained and answered all my questions. Thank you
August 12, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Temitola,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mobile data box issue
I went in with my Vodfone mobile wifi box device not working even with a mobile data SIM inserted. As soon as I walked in Shauna asked me could she help and I explained the issue and she said take a seat and took if from there. She used her expertise and had the mobile wifi box and SIM working in no time (turned out I’d put the SIM card in wrong…!). Shauna was fantastic, took the time to help me with a smile without making me feel stupid and nothing was too much trouble. Thank you Shauna for making my day, a true credit to the store/company.
August 9, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Tina,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack is awesome
Jack was friendly, exceptionally helpful and very informative. Gave me nothing but good advice and did his absolute best to make sure I was comfortable with my plan and what options were available.
August 9, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack was extremely helpful in finding…
Jack was extremely helpful in finding the phone I knew I would be able to use, got me the best price for what I need. Also helped me with saying that I could possibly have de cafe coffee.
August 4, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Glyn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chris was really helpful and…
Chris was really helpful and professional and explained everything clearly. Went home satisfied with my new line..:)
August 1, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Muteisi,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jodi always gives Excellent service
Jodi always gives Excellent service . I didn't have a lot of time to give my full review. I have been as Vodaphone customer for quite a while. Every time I need help Jodi has been there to help me.
July 29, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Lester,
Thanks for the lovely review and fantastic support for Jodi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I would give a zero
I would give a zero. Was going to switch broadband and tie into a two year contract but not any more.
Started a chat tonight and attitude was appalling. Definitely had no inference skills and waad not reading what I was sending her. Really awful service and I will now never be a Vodaphone customer and will deter anyone I know from ever joining them also.
Wasted an hour of my life but I could have wasted a lot of money with that attitude and poor customer service.
July 28, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Lowri,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and friendly
Chris was really helpful, knowledgeable and friendly. I would highly recommend Vodafone Wrexham.
July 23, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Wrexham
Hey Jonathan,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack gave good service
July 16, 2025
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Amie,
Thanks for the lovely review and fantastic support for Jack. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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