Vodafone UK - Wythenshawe Reviews 

195
TrustScore 5 out of 5

4.9

18A The Birtles Civic Centre, Wythenshawe, M22 5RF MANCHESTER, GB


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Rated 5 out of 5 stars

Jake Carr took control of a problem we had experienced after trying to solve it on the my vodafone website We cannot thank him enough for the patience and help he showed us over the 3 visits we had t... See more

Company replied

Rated 5 out of 5 stars

Racheal, Sam and Nathan, each were superstars today. Racheal especially was very knowledgeable and provided lots of helpful advice. No stone was left unturned during my mid-device plan upgrade with tr... See more

Company replied

Rated 4 out of 5 stars

Jake and Jay were both unbelievably helpful. I greatly appreciated their help, they were both knowledgeable, friendly, and provided wonderful customer service skills. 10/10 for service.

Company replied

Rated 5 out of 5 stars

Rachael was amazing. Going through all the best options for broadband for my busy household! Explained everything fully to help me make a clear decision. After doing a spot check on my account, Rach... See more

Company replied


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  • 18A The Birtles Civic Centre, Wythenshawe, M22 5RF, MANCHESTER, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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4.9

All reviews

(195)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

John was brilliant and an asset to…

John was brilliant and an asset to vodaphone. Keep it up sir

June 4, 2025
Unprompted review
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Reply from Vodafone UK - Wythenshawe

Hey Muhammad,

Thanks for the lovely review and fantastic support for John.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade and new phone

John was extremely knowledgeable and helpful. Made choosing a first phone for my daughter - an experience I had been putting off, due to my lack of technical knowledge- a straightforward experience and even cut down my monthly bill. Very happy. Thank you

June 3, 2025
Unprompted review
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Reply from Vodafone UK - Wythenshawe

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good Relaxed customer service from Ibs

May 26, 2025
Unprompted review
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Reply from Vodafone UK - Wythenshawe

Hey Helena,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and got exactly what is…

Very friendly and got exactly what is needed at a good price

May 17, 2025
Unprompted review
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Reply from Vodafone UK - Wythenshawe

Hey Kez,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jake and Rachel are the most welcoming…

Jake and Rachel are the most welcoming staff in this store, I came in just browsing around at the newest phones and they answered every question I had about the devices I was looking at, even though they knew I wasn't actively buying they didn't treat me any different from a paying customer. Will buy from them in the future

May 16, 2025
Unprompted review
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Reply from Vodafone UK - Wythenshawe

Hey there,
Thanks for the lovely review and fantastic support for Jake and Rachel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Many thanks to Jake who solved my…

Many thanks to Jake who solved my problem after a theft very efficiently and quickly. Rarely do I see help like this nowadays

May 15, 2025
Unprompted review
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Reply from Vodafone UK - Wythenshawe

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rachael was very polite and helpful she…

Rachael was very polite and helpful she explained everything lovely young lady.

May 10, 2025
Unprompted review
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Reply from Vodafone UK - Wythenshawe

Hey Amanda,

Thanks for the lovely review and fantastic support for Rachael.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Racheal was lovely

Racheal was lovely, very helpful and helped me really well
Thankyou

May 8, 2025
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hey Amanda,

Thanks for the lovely review and fantastic support for Racheal.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and chatty and so very helpful

May 8, 2025
Unprompted review
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Reply from Vodafone UK - Wythenshawe

Hey Geraldine,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good help as we had to call 02…

Very good help as we had to call 02 witch was no help what so ever you need more staff like John at Vodafone well done John

May 2, 2025
Unprompted review
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Reply from Vodafone UK - Wythenshawe

Hey Joanne,

Thanks for the lovely review and fantastic support for John.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vey satisfied customer. were wonderful…

The staff at this Manchster branch were wonderful so so helpful and professional. Nothing was any trouble at all. I thoroughly recommend this branch for its excellent service. The advisor Racheal was our helpful assistant who expertly guided me whist I was renewing my three phone accounts together with my son.

April 18, 2025
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hey Brian,

Thanks for the lovely review and fantastic support for Racheal.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Left the store feeling very happy. The sales advisor Rachel was such a great help.

April 18, 2025
Unprompted review
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Reply from Vodafone UK - Wythenshawe

Hey Simon,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Racheal is the most amazing

Racheal is the most amazing, helpful and friendly, professional, and product knowledge is amazing sales staff that I have ever encountered.
Thank you wythenshawe for a amazing experience

April 16, 2025
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hey Nazia,

Thanks for the lovely review and fantastic support for Racheal.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jake was a star

Jake was a star. I had an issue with my phone and Jake went out of his way to fix this issue. 5/5

April 8, 2025
Unprompted review
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Reply from Vodafone UK - Wythenshawe

Hey Marianne,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful & friendly

Rachael was amazing. Going through all the best options for broadband for my busy household! Explained everything fully to help me make a clear decision. After doing a spot check on my account, Rachael identified areas where I could also benefit & made the changes.

Great all round staff team, good atmosphere. Only complaint was the IT response/help desk prolonged response - but this was out of Rachael's hands

April 3, 2025
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hey Gaz,

Thanks for the lovely review and fantastic support for Rachael.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely great customer service from…

Absolutely great customer service from the wythenshawe shop jake and john both helpful trading in and upgrading my phone device and setting me up on broadband

April 3, 2025
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hey Leanne,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

I recently visited the Vodafone UK…

I recently visited the Vodafone UK store in Wythenshawe and was impressed with the service. The staff, including Jake and Jen, were patient, friendly, and highly knowledgeable. They helped me and even sorted out services for multiple family members with ease. Really good customer service overall. Would recommend to others. 4/5 stars!

February 18, 2025
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hey Nic,

Thank you for your review. It's always lovely to read such nice feedback. We are delighted to serve you with topmost priority.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

John was so helpful!!

John was so helpful!!! Brilliant, thank you.

March 22, 2025
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hello Phil,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

Amazing service, friendly, answered all my questions and talked me threw everything. John was very knowlagable.

March 12, 2025
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Lisa,

We appreciate your positive feedback for John. If you ever need further help, don't hesitate to pop our team a message on:

If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

John was bery helpfull

March 10, 2025
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Salma,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

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