Vodafone UK - Wythenshawe Reviews 

195
TrustScore 5 out of 5

4.9

18A The Birtles Civic Centre, Wythenshawe, M22 5RF MANCHESTER, GB


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Rated 5 out of 5 stars

Jake Carr took control of a problem we had experienced after trying to solve it on the my vodafone website We cannot thank him enough for the patience and help he showed us over the 3 visits we had t... See more

Company replied

Rated 5 out of 5 stars

Racheal, Sam and Nathan, each were superstars today. Racheal especially was very knowledgeable and provided lots of helpful advice. No stone was left unturned during my mid-device plan upgrade with tr... See more

Company replied

Rated 4 out of 5 stars

Jake and Jay were both unbelievably helpful. I greatly appreciated their help, they were both knowledgeable, friendly, and provided wonderful customer service skills. 10/10 for service.

Company replied

Rated 5 out of 5 stars

Rachael was amazing. Going through all the best options for broadband for my busy household! Explained everything fully to help me make a clear decision. After doing a spot check on my account, Rach... See more

Company replied


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  • 18A The Birtles Civic Centre, Wythenshawe, M22 5RF, MANCHESTER, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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4.9

All reviews

(195)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything made very clear from the…

Everything made very clear from the start. Very helpful all round.

October 17, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Josh,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb service very helpful

Superb service very helpful

October 15, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Elle,

Thanks for your 5-star review. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service

October 15, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Connor,

This is a great review. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Jen and Jake were fabulous

Jen and Jake were fabulous. They got me sorted for 7 family members, and made it fun. Highly recommended to friends coming from Canada in the future.

September 12, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Dave,

Thanks for your review for Jen and Jake. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Exceptional service by Rachael and Jen

September 4, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Chris,

This is a great review for Rachael and Jen. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Two younge ladies racheal and jen i had…

Two younge ladies racheal and jen i had a problem with my phone that no one could fix howere these two did i would fully reccommend

September 4, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Vincent,

It's great to hear Racheal and Jen have fixed your phone. Thanks for taking your time to share this. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Rachel was very helpful and kind

Rachel was very helpful and kind.
She helped us resolve our issue and gave us great advice.

September 3, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Gergana. Thank you for your review for Rachel. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nice helpful staff

Nice helpful staff

August 9, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Thanks for your 5 star review, Susan! If you ever need help, just pop our team message on X - vodafone.uk/3LXh2xl Facebook - vodafone.uk/3lCYUxW or Instagram - https://ig.me/m/vodafone We'd be happy to assist 🙂 Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Just been in to the civic center branch…

Just been in to the civic center branch in wythenshawe ,& the gentleman who dealt with me "Jake "is a total credit to Vodafone,so helpful,so polite,he has exceptional knowledge of all models ,but most importantly a real pleasure to deal with,thanks so much Jake .

August 5, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hello Susan,

It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic lovely beautiful jen.

August 5, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hello Hannah,

It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly team

July 27, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hey Georgia,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jake- (Store manager) was a fantastic…

Jake- (Store manager) was a fantastic help and was very patient with us going through our bundle package. He was extremely kind and friendly, with exceptional customer service skills. Jake is a credit to the wythenshawe store.

July 8, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Ash,

Thanks for letting us know what an amazing job Jake did in getting everything sorted for you.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and swift service

Friendly and swift service

June 21, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Joao. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service!

I can’t over-emphasise just how positive an experience my recent visit to Vodafone was. Jake was the nicest, most helpful person I have ever encountered in a customer-facing role. I will always use Vodafone, Wythenshawe from now on. Thank you so much.

June 17, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi there,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, and a nice person Brilliant.

June 15, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Gillian,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

One of the best customer service I ever…

One of the best customer service I ever received Jen

June 13, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi there,

We're so happy to hear this! Thanks for the wonderful feedback.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very good and quick service

June 10, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Edit. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jen was a brilliant

Jen was a brilliant, I visited the branch in Wythenshawe.

June 3, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Maliha,

Thank you for your support and feedback. Enjoy the rest of your day!

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Had to return again today to make a…

Had to return again today to make a change to our purchase yesterday . Jen couldn't have been more helpful again . Her computer was very slow so give your excellent staff better equipment to work with .
Thanks again .

May 29, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Hi Robin,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 4 out of 5 stars

Helpful,

Helpful, cheaful customer service

May 10, 2024
Unprompted review
Vodafone UK - Wythenshawe logo

Reply from Vodafone UK - Wythenshawe

Thanks for the great review, Rachel! If you ever need help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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