Jake Carr took control of a problem we had experienced after trying to solve it on the my vodafone website We cannot thank him enough for the patience and help he showed us over the 3 visits we had t... See more
Company replied
18A The Birtles Civic Centre, Wythenshawe, M22 5RF MANCHESTER, GB
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Jake Carr took control of a problem we had experienced after trying to solve it on the my vodafone website We cannot thank him enough for the patience and help he showed us over the 3 visits we had t... See more
Company replied
Racheal, Sam and Nathan, each were superstars today. Racheal especially was very knowledgeable and provided lots of helpful advice. No stone was left unturned during my mid-device plan upgrade with tr... See more
Company replied
Jake and Jay were both unbelievably helpful. I greatly appreciated their help, they were both knowledgeable, friendly, and provided wonderful customer service skills. 10/10 for service.
Company replied
Rachael was amazing. Going through all the best options for broadband for my busy household! Explained everything fully to help me make a clear decision. After doing a spot check on my account, Rach... See more
Company replied
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18A The Birtles Civic Centre, Wythenshawe, M22 5RF, MANCHESTER, United Kingdom
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Everything made very clear from the start. Very helpful all round.

Reply from Vodafone UK - Wythenshawe

Reply from Vodafone UK - Wythenshawe

Reply from Vodafone UK - Wythenshawe
Jen and Jake were fabulous. They got me sorted for 7 family members, and made it fun. Highly recommended to friends coming from Canada in the future.

Reply from Vodafone UK - Wythenshawe

Reply from Vodafone UK - Wythenshawe
Two younge ladies racheal and jen i had a problem with my phone that no one could fix howere these two did i would fully reccommend

Reply from Vodafone UK - Wythenshawe
Rachel was very helpful and kind.
She helped us resolve our issue and gave us great advice.

Reply from Vodafone UK - Wythenshawe

Reply from Vodafone UK - Wythenshawe
Just been in to the civic center branch in wythenshawe ,& the gentleman who dealt with me "Jake "is a total credit to Vodafone,so helpful,so polite,he has exceptional knowledge of all models ,but most importantly a real pleasure to deal with,thanks so much Jake .

Reply from Vodafone UK - Wythenshawe
Jake- (Store manager) was a fantastic help and was very patient with us going through our bundle package. He was extremely kind and friendly, with exceptional customer service skills. Jake is a credit to the wythenshawe store.

Reply from Vodafone UK - Wythenshawe

Reply from Vodafone UK - Wythenshawe
I can’t over-emphasise just how positive an experience my recent visit to Vodafone was. Jake was the nicest, most helpful person I have ever encountered in a customer-facing role. I will always use Vodafone, Wythenshawe from now on. Thank you so much.

Reply from Vodafone UK - Wythenshawe

Reply from Vodafone UK - Wythenshawe
One of the best customer service I ever received Jen

Reply from Vodafone UK - Wythenshawe
Jen was a brilliant, I visited the branch in Wythenshawe.

Reply from Vodafone UK - Wythenshawe
Had to return again today to make a change to our purchase yesterday . Jen couldn't have been more helpful again . Her computer was very slow so give your excellent staff better equipment to work with .
Thanks again .

Reply from Vodafone UK - Wythenshawe

Reply from Vodafone UK - Wythenshawe
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