Jake Carr took control of a problem we had experienced after trying to solve it on the my vodafone website We cannot thank him enough for the patience and help he showed us over the 3 visits we had t... See more
Company replied
Location
Switch location18A The Birtles Civic Centre, Wythenshawe, M22 5RF MANCHESTER, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Racheal, Sam and Nathan, each were superstars today. Racheal especially was very knowledgeable and provided lots of helpful advice. No stone was left unturned during my mid-device plan upgrade with tr... See more
Company replied
Jake and Jay were both unbelievably helpful. I greatly appreciated their help, they were both knowledgeable, friendly, and provided wonderful customer service skills. 10/10 for service.
Company replied
Rachael was amazing. Going through all the best options for broadband for my busy household! Explained everything fully to help me make a clear decision. After doing a spot check on my account, Rach... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wythenshawe
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
18A The Birtles Civic Centre, Wythenshawe, M22 5RF, MANCHESTER, United Kingdom
4.9
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arif was very helpful and pleasant
Arif was very helpful and pleasant. Walked away very happy.
May 4, 2024
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hey Denise,
Thanks for taking the time to share this great feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
The girls were really helpful and…
The girls were really helpful and helped me pick my new handset.
May 1, 2024
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hi Carla. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Wythenshawe
Hi Obinna. Thank you for your review for Jen. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rachel and Jake a real credit to the company!!!
Rachel and Jake were absolutely fantastic at the wythenshawe civic centre branch. I had an emergency with my phone 1hr before a flight to dubai. Not only was the problem sorted effectively and efficiently but the professionalism they both showed throughout was examplarary. They are a real credit to Vodafone and have restored my faith in the company after previously being let down by the customer service team via phone.
April 16, 2024
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hi Moz. Wow! Thank you for your review for both Rachel and Jake. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I found Rachel to be very friendly and…
I found Rachel to be very friendly and helpful to find the best contract that suited me. She was very patient and informed me about anything I wasn’t aware of and made my experience very easy!
April 4, 2024
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hey Angelika,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Everything went fine
Everything went fine, nobody died and I got a phone.
Jen was very helpful and kept my wife entertained with dog talk while I signed the contract. I don't want a dog and I wish my wife would see this.
March 11, 2024
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hi there,
Thanks for your five star review - nobody dying is the first golden rule so I'm glad Jen was able to get you sorted! Hopefully, this phone is for life, and not just for Christmas 🙂 If you ever need more help though, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Not too sure, we'll be be able to anything about dog though!
Thanks, Vodafone Social Media Team
Jen was really helpful
Jen was really helpful . Sorted out a sim issue quickly and efficiently
March 6, 2024
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hi Lou,
Thanks for sharing your kind words and feedback for Jen.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
helpful and lovely service
I was served by Rachel and Jake, they were both super friendly and helpful. The process of buying my new phone was very easy and straightforward.
February 13, 2024
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hi Shona,
This is lovely feedback for Rachel and Jake. Thanks for taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I'm having with the customer service…
I'm having with the customer service given by Jen given me today by helping me with upgrading. Thanks Jen.
February 8, 2024
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hi benedicta,
This is lovely feedback for Jen. Thanks for taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Very helpful fast was in and out and…
Very helpful fast was in and out and very friendly
February 7, 2024
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hi Andrew. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
great service
lovely lady Jen served us. Super helpful, smiley, knows her stuff!
January 11, 2024
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hey,
Thanks for shouting out Jen and taking the time to leave us a review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jake was extremely helpful in finding…
Jake was extremely helpful in finding me a great new contract for an iPhone 15. Very happy with the service Thankyou
January 8, 2024
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hey Dj,
Thank you for taking the time to review, and share this feedback for Jake.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Wythenshawe
Hi Mike,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Jen and Arifwere exceptionally helpful
Jen and Arifwere exceptionally helpful, knowledgeable and courteous. Marvelous customer experience, everything fixed and will come back again in future.
December 8, 2023
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hey Stephen,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
very helpful
Jake was very helpful and helped us get the best deals and sorted everything out for us
December 4, 2023
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hi Bia. Thank you for your review for Jake. It's always lovely to read fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
the service was amazing helped me sort…
the service was amazing helped me sort everything out and was very nice thank you Jake
December 4, 2023
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hi Catia. Thank you for your review for Jake. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jake Wythenshawe Branch
Jake in Wythenshawe branch, was so incredibly helpful and patient, very informative and knowledgeable I was having issues with my iPhone, which Jake went on to resolve, Racheal also got involved, once again was extremely helpful and knowledgeable. Many thanks to you both for your patience and assistance in resolving my iPhone issues. Vodafone are lucky to have you both
November 14, 2023
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hi Tricia,
Thanks for taking the time to write such a great review! We're delighted that Jake and Rachael were able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks Vodafone Social Media Team
Racheal was super helpful
Racheal was super helpful, she knew loads about the products and was able to find a phone and plan that suited my budget. Didn’t feel pressured or anything to buy just felt like she was doing the right thing for me.
November 7, 2023
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hey,
Thanks for the lovely review and fantastic support for Racheal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jake was brilliant today
November 7, 2023
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hey Frankie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jake was really helpful and patient…
Jake was really helpful and patient with setting up my new phone, and giving me plenty of options moving forward!
November 2, 2023
Unprompted review
Reply from Vodafone UK - Wythenshawe
Hey there,
Thanks for letting us know what an amazing job Jake did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.