Vodafone UK - Yate Reviews 

183
TrustScore 5 out of 5

4.9

Unit 23 , Yate Shopping Centre, BS37 4AS Yate, GB


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Rated 5 out of 5 stars

Me and my mum were served by Charlie last week. We were both incredibly happy with the service we received. I was pleased with how quickly and easily I upgraded my phone and monthly plan and my mum... See more

Company replied

Rated 5 out of 5 stars

Brilliant friendly service, 2nd time I have used Charlie at Yate Vodafone & she has been amazing so helpful 😀 would 100% recommend..thank you

Company replied

Rated 4 out of 5 stars

So happy with the service, had time to help you find a mobile phone.

Company replied

Rated 5 out of 5 stars

Had a great experience in the Yate store today. Jordan was extremely helpful and resolved my issue with no problems at all. Highly recommended the Yate store

Company replied


Company details


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  • Unit 23 , Yate Shopping Centre, BS37 4AS, Yate, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

183 reviews

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1-star

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4.9

All reviews

(183)

42,325 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Owien was so helpful last week that I…

Owien was so helpful last week that I made sure I came back when he was working.

Phone purchased.
Happy customer.
Great staff.

September 18, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Joanne,

Thanks for the lovely review and fantastic support for Owien.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant friendly service

Brilliant friendly service, 2nd time I have used Charlie at Yate Vodafone & she has been amazing so helpful 😀 would 100% recommend..thank you

September 17, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Kirstie,

Thanks for the lovely review and fantastic support for Charlie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie was helpful

Charlie was helpful, polite and understanding

September 15, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Miss Bianca Wright,

Thanks for the lovely review and fantastic support for Charlie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great experience in the Yate…

Had a great experience in the Yate store today. Jordan was extremely helpful and resolved my issue with no problems at all. Highly recommended the Yate store

September 12, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Neil,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan helped me with my purchase of a…

Jordan helped me with my purchase of a new iPhone. Made it all easy, thanks Jordan

September 10, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hi Kevin. This is really lovely to hear, thanks for the review!

If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.

Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.

Vodafone

Rated 5 out of 5 stars

Went to Yate store with an issue on my…

Went to Yate store with an issue on my puone spoke to Jordan. Brilliant help getting me back up and running cheers mate

September 10, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hi David. We're so glad to hear our team at the Yate store was able to provide such excellent assistance and get your phone working again. We appreciate your kind words!

If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.

Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.

Vodafone

Rated 5 out of 5 stars

Very helpful,friendly and informative

Jordan was
Very helpful,friendly and informative

September 9, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Sarah,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from jordan

Great service from jordan, sirted out my husbands phone amazing thankyou

September 7, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hi Katherine. This is really lovely to hear, thanks for the review! We're so glad we could help sort out the phone.

If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.

Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.

Vodafone

Rated 5 out of 5 stars

Charlie was incredibly helpful

Me and my mum were served by Charlie last week.
We were both incredibly happy with the service we received.
I was pleased with how quickly and easily I upgraded my phone and monthly plan and my mum was so happy with the products Charlie recommended for her. She was also very grateful for the time Charlie spent explaining the products to my mum as she is not particularly tech savvy, but she left feeling confident in what she had purchased.

September 4, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hi Isabel. This is fantastic to hear! We really appreciate the feedback about the excellent service received. It's wonderful that both of you had such a positive experience.

If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.

Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.

Vodafone

Rated 5 out of 5 stars

Amazing service and help and advice all…

Amazing service and help and advice all of it fantastic service and honestly cannot thank Charlie enough. Went above and beyond for us. Thankyou so much x

September 4, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Gill,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and very helpful service and…

Friendly and very helpful service and always with a smile, went of their way to help me get the phone package that I wanted.

September 1, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Tim,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie has been a wonderful help with…

Charlie has been a wonderful help with helping me upgrade, and arranging fixing paths for my bad phone upgrade from a fault with pixel phones.

Staff like Charlie is one of the reasons I keep coming back to vodafone every couple years

August 13, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Marcus,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Charlie was great at helping with a new phone.

August 13, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Colin helped me with my order and gave…

Colin helped me with my order and gave me advise on a new phone then transferred all the data from my old phone to the new one, incredibly helpful gentleman

Thank you colin

August 11, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Suzanne,

Thanks for the lovely review and fantastic support for Colin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie was very good

Charlie was very good, great hair cut and beautiful disposition. Helpful saved me meney and better phone, slso explained my complicated bill in ways i could understand.

August 7, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey David,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Advisor Charlie was very friendly and…

Advisor Charlie was very friendly and knowledgeable. Felt they listened to what we wanted. Charlie was very helpful throughout the process.

August 6, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Philip,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish for my phone upgrade with Charlie

August 6, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

"Hey Gail,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Came to store for support with my phone…

Came to store for support with my phone Owain and Colin fixed it up for me! Could not reccomend them enough thank you

August 5, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Spoke to Colin & Charlie who helped me…

Spoke to Colin & Charlie who helped me transfer my data to my brand new phone!! Really helpful staff thank you

August 3, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Charlie was really helpful and any problems are always sorted out. 1st class

August 3, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Kara,

Thanks for the lovely review and fantastic support for Charlie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

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