Vodafone UK - Yate Reviews 

154
TrustScore 5 out of 5

4.9

Unit 23 , Yate Shopping Centre, BS37 4AS Yate, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Was worried about getting a new phone, has a lot of important photos from me wedding I could not live without, Jordan and Colin were confident they could get this sorted and they did! Great team, fan... See more

Company replied

Rated 5 out of 5 stars

Excellent service really helped me out after losing my phone thank you so much Charlie and Chloe enjoy the Maltese’s

Company replied

Rated 4 out of 5 stars

So happy with the service, had time to help you find a mobile phone.

Company replied

Rated 5 out of 5 stars

Charlie was amazing today helping me sort a new three sim only contract following a house move. Charlie was helpful, knowledgeable and kind. Thank you and looking forward to having a signal in my new... See more

Company replied


Company details


Contact info

  • Unit 23 , Yate Shopping Centre, BS37 4AS, Yate, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(154)

40,288 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service really helped me out…

Excellent service really helped me out after losing my phone thank you so much Charlie and Chloe enjoy the Maltese’s

July 7, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Nigel,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, top class all round

July 2, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was worried about getting a new phone

Was worried about getting a new phone, has a lot of important photos from me wedding I could not live without, Jordan and Colin were confident they could get this sorted and they did! Great team, fantastic, confident service, cheers lads

June 28, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Lee,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan provided an excellent service

Jordan provided an excellent service. I’m not IT savvy and his patience and knowledge was first class

June 26, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Robert,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Charlie was amazing today helping me sort a new three sim only contract following a house move. Charlie was helpful, knowledgeable and kind. Thank you and looking forward to having a signal in my new home now.

June 8, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Sally,

Thanks for the lovely review and fantastic support for Charlie
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie was so helpful setting up my…

Charlie was so helpful setting up my new contract and phone. I really needed help and Charlie made the whole process very easy. I will definitely be back in the future

June 8, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Sally,

It's fantastic to hear that Charlie was able to resolve the issue. We truly appreciate your feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Owain has been thoughtful

Owain has been thoughtful, professional and patient especially explaining everything to our son with Down syndrome. We would thoroughly recommend him. Great service c

June 6, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Sandra,
Thanks for the lovely review and fantastic support for Owain.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New phone contract

I recently visited Vodafone in Yate to purchase a new phone and received excellent service from Owain. He was friendly, knowledgeable, and took the time to clearly explain my options without any pressure.

Qwain carefully reviewed my requirements and was able to find me a contract that was not only better but also cheaper than my previous provider. The difference in customer service was remarkable - my previous provider's customer service wasn't a patch on Owain's.

From start to finish, the experience was professional, informative, and genuinely customer focused. I couldn't fault the service provided and would highly recommend both Owain and the Vodafone Yate store to anyone looking for a new phone or contract.

Thank you Owain, for making the whole process so straightforward and enjoyable.

June 5, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Liz,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Owain and Colin have helped me set up…

Owain and Colin have helped me set up my device and even saved me money for when I go abroad! Brilliant team in yate can't recommend enough

June 5, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Sandra,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellant service even stayed half an…

Excellant service even stayed half an hour after closing to sort us out . Thankyou 👍
Also half the price EE quoted

June 3, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Joanne,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We've come in today to chat with…

We've come in today to chat with Charlie to get advise on new phones. She's helped me set up and saved me some money!
Thank you Charlie

June 1, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie helps us all time we've come…

Charlie helps us all time we've come in for advice on our phone! Always gives us a great service! Thank you Charlie

June 1, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Keith,

Thanks for the lovely review and fantastic support for Charlie
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe looked after me very well

Chloe looked after me very well. She was professional, very helpful and fast

May 28, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Pietro,

Thanks for the lovely review and fantastic support for Chloe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan crook brilliant

Jordan crook brilliant

May 24, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New phone.

I was served by Owain who couldn't have been more helpful in dealing with my initial enquiry and my subsequent purchase of a new phone. Thank you very much.

May 24, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and polite staff

Very helpful and polite staff. Helped by Jordan who was very nice

May 23, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Colin and Owain very helpful switching…

Colin and Owain very helpful switching everything to my new phone and changing ky oay as you go sim to a v cheap contract

May 22, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Owain was very helpful and made the…

Owning was very helpful and made the change painless.

May 22, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in having some issues with the…

Came in having some issues with the Vodafone app, Jordan was super helpful and patient, guided me through all the steps I needed to get a new sim contract, and port my current phone number over. He also helped me get a better deal than the one I was looking at.

May 20, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Lucy,

Thanks for the lovely review and the fantastic support you’ve shown for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We came in for help from thr amazing…

We came in for help from thr amazing charlotte/charlie

Incredible sercice tbabl you team yate

May 19, 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look