Charlie has been a wonderful help with helping me upgrade, and arranging fixing paths for my bad phone upgrade from a fault with pixel phones. Staff like Charlie is one of the reasons I keep coming... See more
Company replied
Location
Switch locationUnit 23 , Yate Shopping Centre, BS37 4AS Yate, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was advised by Owain in the Yate Branch. I found him really helpful on advice about which phone to have to match my criteria for use. He was very approachable regarding repeating answers to questi... See more
Company replied
Charlie was very good, great hair cut and beautiful disposition. Helpful saved me meney and better phone, slso explained my complicated bill in ways i could understand.
Company replied
So happy with the service, had time to help you find a mobile phone.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Yate
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 23 , Yate Shopping Centre, BS37 4AS, Yate, United Kingdom
4.9
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Came in this morning & was served by…
Came in this morning & was served by Berty & he was very very helpful
April 11, 2026
Unprompted review
Reply from Vodafone UK - Yate
Hey Christopher,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Polite staff in store
Polite staff in store, made the whole process straightforward, friendly and knowledgeable.
Would happily recommend this store.
March 23, 2026
Unprompted review
Reply from Vodafone UK - Yate
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
ownin yate
ownin at the vodafone shop in yate was so helpful he deserves a raise🙌
March 4, 2026
Unprompted review
Reply from Vodafone UK - Yate
Hey Lena,
Thanks for the lovely review and fantastic support for Ownin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jordan was so incredibly helpful in…
Jordan was so incredibly helpful in store!!! I came in for a sim and he managed to help with so much! Including my early upgrade and saved me loads of money!! What a superstar!!!!
March 2, 2026
Unprompted review
Reply from Vodafone UK - Yate
Hey Helen,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic customer service in the Yate…
Fantastic customer service in the Yate store. Served by Owain who was brilliant.
February 28, 2026
Unprompted review
Reply from Vodafone UK - Yate
Hey Kerry,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Owain was really helpful and made a…
Owain was really helpful and made a typically stressful experience run smoothly
February 28, 2026
Unprompted review
Reply from Vodafone UK - Yate
Hey Abbie,
Thanks for the lovely review and fantastic support for Owain.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Outstanding customer service
I have been really impressed by the customer service at the Yate branch. I visited twice recently and on both occasions Lee served me - his service and attention to detail was outstanding. A lovely guy who genuinely cares about the customer experience. Thank you
January 30, 2026
Unprompted review
Reply from Vodafone UK - Yate
Hey Johanna,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Yate
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Awesome service overall very helpful
Awesome service overall very helpful
January 3, 2026
Unprompted review
Reply from Vodafone UK - Yate
Hey Stefanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Yate
We appreciate you sharing your fantastic feedback with us, and we're happy to hear that you had such a positive experience.
Thank you,
Vodafone Social Media Team
Rebeka and her colleague helped me with…
Rebeka and her colleague helped me with my daughters phone, they gave me affordable options and were very patient with transferring my daughters old phone to her new. Very kind,professional and proactive. Thank you!
September 20, 2025
Unprompted review
Reply from Vodafone UK - Yate
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Went in Vodaphone in Yate for some…
Went in Vodaphone in Yate for some advice on roaming charges , Lee helped writing a step guide for me with options , (it was not for my phone so he couldn’t do it for me) he also updated my app , friendly guy no rush thank you Lee
September 2, 2025
Unprompted review
Reply from Vodafone UK - Yate
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Very helpful and informative service
Very helpful and informative service
June 20, 2025
Unprompted review
Reply from Vodafone UK - Yate
Great to hear Elaine, thank you for the review!
Vodafone Social Media Team
Reply from Vodafone UK - Yate
Hi John. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Everything explained well
June 16, 2025
Unprompted review
Reply from Vodafone UK - Yate
Hey Angela. We're happy to see everything was explained well and clearly. Thank you for your great feedback.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jordan at vodafone yate was absolutely…
Jordan at vodafone yate was absolutely amazing, very helpful
April 14, 2025
Unprompted review
Reply from Vodafone UK - Yate
Hi. Thank you for your review for Jordan. It's always lovely to read such brill feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Owain was super helpful and very…
Owain was super helpful and very knowledgeable which helped pick the right contract for me! He is very polite and friendly which always goes along way.
April 1, 2025
Unprompted review
Reply from Vodafone UK - Yate
Hey Chloe,
Thanks for the lovely review and fantastic support for Owain.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The staff was amazing
The staff was amazing. 5 stars are not enough to rate their service. OWAIN was extremely helpful . Keep going guys! <3
March 29, 2025
Unprompted review
Reply from Vodafone UK - Yate
Hi Aleksandar,
We appreciate your wonderful review and are thrilled to receive your positive feedback. Should you need any help, feel free to contact our Social Media team via these channels:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Best wishes,
Vodafone Social Media Team
Polite friendly staff who sorted my…
Polite friendly staff who sorted my issue really quickly on site
March 25, 2025
Unprompted review
Reply from Vodafone UK - Yate
Hi Ruth,
Thanks for taking your time to leave this feedback for us. If you ever need any further help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Knowledgeable and friendly staff
Knowledgeable and friendly staff
Not at all pushy.
February 25, 2025
Unprompted review
Reply from Vodafone UK - Yate
Hi Sharon,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.