Vodafone Australia Reviews 975

To be honest not even 1 star is deserved. I no longer have any reception at home and calls go straight to voicemail. Only have 1 bar or sos. Their website is not even up and running and as for 24/7 support as depicted on their maintenance msg that is not the case at all! I am switching to Telstra.

lier, terrible company. Had recently upgrade and trade in my old samsung for new S26 ultra as they offer the $300 bonus trade in. I trade in my old phone in local store and been checked. However, I have to contacted them 4 times in a month but still no trade in credits. Called them, went to a local store in Burleigh, live chat 2 times but last live chat they even said they do not have a record! I have provide all reference numbers, trade ID and account numbers etc. But they cannot find it and won't give me trade in credit. It is a joke!

I spent 4 hours with this terrible company on the phone getting a custom premium number only to find out it 2 days later the number is not available. I joined Vodafone just for the number. Have been transferred 5 times, 2 hours and still no fix. Waste of time and I hope this company goes bankrupt.

Terrible customer service and experience.

Ported out of Vodafone. They sold my account information to a third-party company for ported out fees not paid. Sad part is that when I contacted them since Oct 2025 for this very reason and tried to dispute the fees with them, they were insistent for me to pay with no empathy or acceptance that I was right about no service according to their contract provided to me. Due to the bad network on incoming or outgoing calls which would drop out every 10 mins and with less mobile data even though regular payments made, I needed to make a drastic choice to move. As a result, they would not even talk to me about the dispute over the phone. Just kept asking me to make complaints and no resolutions. Horrible experience. For a $10B company, they cannot even properly dispute $312 and they are now asking me to contact only the third party company, even though third party have given me the option to continue disputing with Vodafone. When contacted Vodafone line now, they kept reminding me of the time I was on the phone and implying that I am wasting their time while I have a valid reason to call them. No acceptance of their faults, ill treatment, harassments and incorrect/incomplete facts on their case. I bought the connection and phone in April 2024 and the very next week, had issues. Oct 2025 I decided to move out. They cannot even acknowledge or make record of the amount of time that I contacted Vodafone for bad service.

I wouldn’t even give this one star. We’re paying $100 for a home internet plan, and every time I try to play a game or do anything, it’s unstable as hell. Absolutely terrible.

If I could give negative reviews, I would do that. I switched the network provider, even after switching they charged me a month bill and switching fee, which they can’t refund even after explaining the situation that I am in hardship, poor service

Absolute SCAM stupidly bought a year pre paid sim that is completely unless as there coverage map shows I have 4G and 5G coverage the actual coverage I have is nothing unless I go outside. I live in a high population area that's all houses so no large building around me my house is no brick or have a metal roof tried every trouble shooting idea they gave me and guess what NOTHING. but its funny how much data I seem to go through when I have no reception and connected to WIFI. LIERS SCAMMERS AND OUT RIGHT FRAUDS. Stay away if you would like to call anyone ever again !!!!

After finding other source's for a coverage map it shows 4G coverage outside another said no coverage the vodafone website is the only one saying I have inside coverage funny that.

I have been a Vodafone customer for almost 20 years and recently extended my contract after being provided with a handset as part of the deal.

The handset has been faulty since the beginning and unreliable in everyday use. Shortly after this, my monthly plan was increased by $3.

When I contacted support, I was offered a $36 credit, which did not resolve the underlying issue. The higher monthly charge has continued to apply.

More recently, I was offered an additional 2 GB on top of my existing 130 GB allowance, despite consistently using less than 20 GB per month.

When I asked about moving to a lower-cost plan, I was informed this would not reduce my cost, which raises concerns about the transparency and flexibility of the pricing structure.

Overall, after nearly two decades with Vodafone, my experience has declined in terms of value, transparency, device reliability, and flexibility.

I am seeking a direct resolution to the following:

replacement of the faulty handset
a review and adjustment of my plan to reflect actual usage, or a clear explanation of the pricing structure
clarification and, if appropriate, reversal of the recent price increase

If these matters are not addressed, I will escalate the issue to the Telecommunications Industry Ombudsman.

Please respond with a substantive resolution.

After 3+ decades with Vodafone Australia, I get an email threatening my credit rating and potential action from debt collectors for a service/number I did not request, use or want. Had been on a pay as you go for some 20+ years and happy with that - they kept wanting me to 'upgrade' to "new/better/faster" plan that I refused and if they insisted, had specifically told them to stick their SIM where sun didn't shine - and promptly threw sim in bin. Months later I get rude email chasing me for $40.85 for service on a SIM that has been sitting in a tip for 8-9 months !
To top it off, could not log into their site and update credentials/fix issues "on line" as security code sent to long parted SIM..... some poor plebs in India at least had an amused chat thanks to some senior clown in AU 'improving' policy... Voda AU just lost 3 customers this day.

The new vodafone website is a shambles - poorly designed, difficult to navigate, non-intuitive and leaves you guessing at which option to select. Obviously has not been thoroughly QA'ed or tested - in fact it is so poor I'm dumping vodafone entirely - joining the tens-of-thousands who have preceded me

Vodafone one of the Worst service not deserve even the one star, I had to cancel my 2 plan with vodafone because of the bad service, overcharging and Horrible customer service, not recommended to anyone.

What a terrible company. My wife and I have been Vodafone customers for 30 years. We have upgraded our phones many times. Never missed a monthly payment. We went yesterday to upgrade to the iPhone 17 which was going to cost more but our request was declined as our credit check only allowed for 1 phone on the day and 1 later. Total disregard for customer loyalty. Hopefully Telstra is better.

After being an extremely loyal customer for over 20 years I was disgusted when my phone (still under contract) was blocked.
I contacted them and requested a refund or device to equal value of my phone that is now rubbish.
I was sent out a $300 4g piece of junk to compensate for my $1000 5g device!
I am absolutely appalled and disgusted with how I was treated by these greedy grubs.
I will NEVER return to Vodafone and take my advice when I say DO NOT give this putrid company any of your money or loyalty!

Have been a loyal customer nearly 20 years for my mobile. Last year I connected to Vodafone for NBN. Things were fine until I moved. Connecting to the new address was problematic and took many hours on the phone several times a week for 8 weeks. I disconnected my old house internet with them. Bill came in. Then the following month they decided to charge me for both addresses, taken straight from my account through direct debit. Called, hours on phone again. Said they didn’t cut off the account despite getting a text message and bill for one account. Refused to refund, said I could wait until next bill for a credit. Next bill came, did not credit full amount. On phone again, said they would credit outstanding funds in my next bill. I have said I don’t want to wait another month for the funds wrongly taken from my account to be credited to account. Currently still on phone trying to sort out after being transferred to many and having to repeat. Customer service is terrible. I’ve canceled my direct debit and hoping they have done what I have requested. Will be canceling as soon as I won’t be financially

Wish I could take starts away these greedy gremlins hopefully suffering from sever bleeding to the brain. 6 cent per MEGABYTE??? 🤣 20 CENT PER TEXT? STUPIDOS ITS 2026 I WAS PAYING THAT RATE ON MY 3315 🤣 MIND YOU ATLEAST YOUR COMPETITORS AINT TURNED INTO A SCAM FACTORY OFFERING OUTDATED COVERAGE AT AN OUTDATED OVER ENFLATED EXTAUTION LEVEL RATE 🤡 BEEN 20 LONGS YEARS BUT THATS THE FINAL LOT OF UNFAIR RUBBISH ILL ALLOW YOU TO CHARGE ME FOR

Via Kogan. Don’t, awful

customer service extremelly poor and netwok not much better

My mother is on a 6 month $250 plan I pay for but two weeks ago you sent her a message telling her to recharge to get 90G for free and she in not up till the 10 Oct 26, you scumbag tow rags, this is the second time you had tried to rip her off in two years


I found out after I couldn't pick up my phone on the same gigabytes $1- 2 more because of the phone per month but your charging me more than I was paying on the same plan also if I go off Vodafone and re sign up I get six months at half price so thanks for treating me like a dog you dogs

Vodafone recently sent me an offer: 50% off for the first 6 months… if I add another SIM.

I already have two plans with them. So the “reward” for being a customer is… being encouraged to spend more money.

In the current climate, that’s not a benefit. It’s a sales tactic dressed up as generosity.

Tried to give feedback, but there’s no proper email contact. Just chat and forms. Because nothing says “we value your time” like typing into a box, filling out a form and hoping it goes somewhere.

I’m not on a contract, so this kind of "solicitation" does not build customer loyalty. it chips away at it.