Vodafone Australia Reviews 975

I called Vodafone to discuss a payment plan, I have no complain about Vodafone they are very good I am with them from 2009, during our conversation I was talking to a customs service representative whose name was Jonna she was so rude telling me that you can leave Vodafone but you need to return the Phone or pay in full I did not speak to her and later I called and spoke to a angel who's name was EVA who solved my problem within minutes I was so happy with her service I LOVE VODAFONE they understand clients problem and not with a person who does not care if the client is with them for your years, yes I said that if you do not solve my problem I will have to look for a different provider she was fine with this

Possibly the worst internet provider in the country.

We’ve been waiting several days after the modem technician has completed the original set up and we still have no internet. We’ve been on the phone several times with customer support and they keep advising that we will need to wait 72 hours, when it should have been active 2 hours after the initial set up.

They also keep telling us that they have not yet activated our plan which was supposed to start on Wednesday and have not given us any clear indication on when we can expect it to be activated or provided any solutions eg sending a technician out.

I would strongly advise anyone thinking of using their service not to given our horrible experience.

I will also be canceling my phone plan I have with them due to their poor service on this occasion.

The so called upgraded website is hopeless. Just took me an hour to recharge

I was a Vodafone customer for two years on a phone payment plan. During that time, I was not offered any reasonably priced internet options and was effectively pushed into an expensive plan with a large data allowance that I never fully used.

When I finally decided to disconnect after two years, I was suddenly offered a half-price plan with the same data allowance for 3 months to cover the damage that happened to me.

After switching to this new plan, I began experiencing ongoing connection issues that never experienced before . Seems like they did some hidden limitations on my plan. Even more concerning, when I contacted the Vodafone technical support team, my calls were repeatedly disconnected. It was particularly frustrating to be asked for an alternative contact number due to the instability of the very service I was seeking help for. On this day I tried several times complained about the situation , but I couldn't because everytime I went SOS in my connection resulting so frustated.

Overall, this experience reflects both poor value and unreliable service.

I'm extremely disappointed with Vodafone's consistent misrepresentation of their pricing and contract terms. I've decided to cancel my service due to their deceptive practices.

Legit so shit trying to recharge online login all good and then they ask to login again when you pick the recharge and then bloody asked for authentic code sent to mobile. Been with Vodafone almost 20years Im ready change companies. I can't believe how bad Vodafone is now👎🏾

A 1 star is to high for these guys. Most pathetic network I’m more angry at myself for even choosing them as my network provider. They’ll bar your phone out of no where and for no reason, (bills always paid on time) they’ve put my phone on sos mode now they can’t fix it and tell me it can take up to 24 hours. In the mean time I need my phone as I run a business and now can’t send emails to my clients access banking etc. On top of that when you call customer service they’re rude and pathetic they yell over the top of you they have no clue what they’re even saying, if you can even understand a word that comes out of their mouth.

Hopeless. Scammers. Should be reported to the ombudsman and ACCC.

Vodafone NBN – Completely Disappointing
I’ve been waiting week after week and still have no internet. Every time I call, they promise it will be resolved in 24–48 hours, but nothing happens. Calling back repeatedly gets me nowhere. The service is terrible and full of empty promises. If there’s a zero or negative rating option, I would give the maximum.

I was just forced to reset up my account with them. The new account hasn't rolled over my bonus credit that I had built up with them. Horrible. Ready to switch providers.

Disgusting customer service

Worst experience ever website doesn’t work constantly errors wasted 1 hours then I gave all my personal details and after 2 hours I was told I can get that service because im overseas, even though I gave them that info earlier and they affected my cra Worst experience terrible customer service better options out there

Hello.

FYI...Public Service Announcement....

Vodafone have already upgraded their "My Vodafone" App over this weekend.

In the new "My Vodafone" App, you can only have 1x Prepaid Service per Email address.

If you have more than 1, you will not see any more than 1!

I confirmed this is a Bug with Vodafone staff.

You need to create a new email address, and use it for your second, third, fourth, etc service, and log in via that new email address.

If you have more than 1x existing service on one account, you need to get Customer Service to CHANGE your email address for each existing service, to make sure you have One Mobile Number to One Email address!

Why they did this, no-one knows...it's a stupid rule. No other Telco does this!

Just an fyi for y'all....

One of the worst customer service they have, we don't have NBN internet for last 6 days and they have no idea how to fix it and worst they have no plan how to manage. They are cheaper however if things goes wrong they will prove you fool that you have joined them

In November 2025, I visited a Vodafone store because I wanted to transfer my existing Optus number to Vodafone. At that time, Optus service in my area was not working well, so I decided to switch.

When I went to the Vodafone store, the staff tried to transfer my number but told me there was a system issue and asked me to come back another day to complete the transfer. However, before I left, they had already created an order in their system and took my bank details. They told me the order would be cancelled and that we would create a new one when I returned.

Due to my busy schedule, I never went back to Vodafone to complete the transfer. I continued using my Optus SIM as usual.

After about two months, I noticed that Vodafone had been charging me $39 per month for a basic plan for the past three months. I was very surprised because I never completed the transfer, never received a Vodafone SIM card, and never activated any Vodafone service.

I then went to the Vodafone store to ask about this issue. The staff told me they could not help and that I needed to call Vodafone support for a refund. They also said that a temporary number had been created in their system at the time of my visit, which is why I was being charged.

However, this makes no sense to me because:

* I never completed the transfer process.
* I was never given any Vodafone SIM card.
* I never used any Vodafone service.

Since then, I have sent multiple complaints to Vodafone support emails, but I have not received a proper response or solution. The customer service has been very disappointing, and the issue is still not resolved.

The number that Vodafone created under my name without giving me any SIM card is: **0433043412**

I am requesting Vodafone to please review this issue and **refund the money that has been charged for a service I never used**.

Overall, this has been a very frustrating experience and the support has been extremely poor.

Customer of many years... multiple contracts for family. Have just moved to Aldi mobile. When I ordered a new phone with discounted pricing a few years back, surprise surprise the discount wasn't applied. I followed up with zero resolution for 3 months, raised to ombudsperson after i got fed up and issue was finally resolved. Now i've had multiple price hikes and unrequested / unwanted plan changes... enough is enough. Moved providers, should have done it years ago but paid the lazy tax too long. Don't make the same mistake, if you're not satisfied with their service (which is rubbish), take 30 mins out or your day and port your number elsewhere, it's easy!.

Cannot log into account, every single time its sorry there's an issue, so need to try and call them. 2 hours and still can't get anything sorted. Oh well my credit expires so I won't recharge, not that I can get onto the bloody thing to do it anyway. Def time for a new provider

I ordered a 5G pocket Wi-Fi at your store in hay Street opposite the underground station. Or so I thought.

I was told I'd receive an email when this item arrived at the store. Needless to say no email. I've been in three times to try to get this moving.

The staff are incompetent or indifferent or just lazy. This performance is unacceptable. I will try to order the item from Vodafone Australia direct. I don't know if this will be possible.

I have been a customer for 20+ years. I have had no problems until I change my mobile data plan to another provider due to cost. All of a sudden Vodaphone cuts my services on my home nbn services and put prices up. They have not responded to my inquiries and the chicken sh#t CEO doesn't care either. My advise. Keep away from them.

it is just horrible, horrible network company. The internet coverage is miserable, you will never know where and when places can be covered, even in city! sometime the internet can result in no connection and no service for few hours up to a day. Even the wifi we installed at home is unreliable. I used to live around Bondi, Central and now Burwood, not a single place have consistent internet coverage. Even the time im writing this review at home, I can not access the wifi and I need to use mobile hotspot. The price is just not worth it, and unlimited speed with unlimited data plan is not cheap either let me tell you. The price and bad customer service will not make anyone happy.