Vodafone España Reviews 

Worst home internet I have seen in Europe. Mobile network is mostly okay (although still extremely low area of coverage compared to other countries)

Worst ever - never ever again peace o sh…. I lost a lot of money - by mistake - pay more get better service ….

I’ve never been a client of Vodafone Spain, yet I’ve received repeated calls and SMS messages from them. Despite clearly and politely requesting that they stop contacting me, the messages have continued. This persistent and unsolicited communication feels intrusive and unprofessional. Overall, it’s been a frustrating and disappointing experience.

The worst company ever to deal with, they have a robot as customer service that is useless , just like vodafone

avoid avoid if you need a phone provider

This is definitely the worst company on the planet by far!!! I have had the most unpleasant experience with this company and I am not surprised that I see a total score of 1.1 out of 5 here. It is quite embarassing, there is no dignity and grace but they only care about the miserable little profit they can make by tricking the customers… It is such a shame that the UK Vodafone teamed up with the Spanish branch… The way it goes I would see them going bankrupt soon!

5g don't work in Spain it leaves you with 0 connection what a joke don't use them very expensive

Estoy escribiendo para expresar formalmente mi insatisfacción con mi reciente experiencia en su tienda. He sido cliente prepago de Vodafone durante casi dos años y recientemente visité una de sus tiendas con la intención de comprar un iPhone 16 Pro y cambiarme a un plan de contrato. Sin embargo, me informaron que debía estar en un contrato durante 3 a 6 meses antes de ser elegible para esta compra.

Esta información fue tanto sorprendente como frustrante, ya que previamente había revisado el sitio web de Vodafone y en ningún lugar se mencionaba esta condición. Según la información disponible en línea, creí que sería elegible para hacer la transición de prepago a contrato de manera inmediata. La falta de transparencia en su marketing y comunicación ha generado una mala experiencia como cliente y un gran inconveniente para mí.

Considero que esta situación es engañosa y decepcionante, ya que esperaba directrices más claras y un proceso de transición más fluido. Como resultado de esta experiencia negativa, ahora estoy considerando dejar Vodafone y buscar servicios de otro proveedor que ofrezca mayor transparencia y mejor atención al cliente.

Agradecería una explicación sobre esta política y por qué no se comunica claramente en su sitio web. Además, insto a Vodafone a mejorar su marketing y la información proporcionada a los clientes para evitar que se sientan engañados en el futuro.
______
I am writing to formally express my dissatisfaction with my recent experience at your store. I have been a prepaid Vodafone customer for nearly two years, and I recently visited one of your stores with the intention of purchasing an iPhone 16 Pro with instalments and transitioning to a contract plan. However, I was informed that I would need to be on a contract for 3–6 months before being eligible for this purchase.

This information was both surprising and frustrating, as I had previously reviewed Vodafone’s website, where no such condition was mentioned. Based on the information available online, I believed that I would be eligible to transition from prepaid to a contract plan immediately. The lack of transparency in your marketing and communication has led to a poor customer experience and a significant inconvenience on my part.

I find this situation to be misleading and disappointing, as I expected clearer guidelines and a more seamless transition process. As a result of this negative experience, I am now considering leaving Vodafone and seeking services from another provider that offers better transparency and customer support.

I would appreciate an explanation regarding this policy and why it is not clearly communicated on your website. Furthermore, I urge Vodafone to improve its marketing and customer information to ensure that customers are not misled in the future.

Vodafone España doesn't deserve even a single star. First they have hidden tricks included in contract so nobody would be able to separate lines or dar baja for 2 years. The number I use is the additional number under contract that is on my friend's name and I wanted to change it under my name, only my number, they have been 'doing' the process for months, then somehow the whole process was canceled and all different service operators tell us different things. It's hell dealing with them and I am gonna sue them in the fraud and customer misleading!

Living in Spain as an foreigner i would highly recommend everybody NOT to go with vodafone. You wont get any help, not from the stores ánd dont expect help from their customer service as they wont pick up nor actually help. Had an call appointment on last week monday as they said we will call you and help you. Waited for a week now and trying to reach out to them but obviously no help from their side but ofcourse they keep asking for the monthly payment. What a joke!

Save yourself the trouble and don't consider Vodafone. I changed to Vodafone because I wanted internet with my phone. I should never have done that. Although they guarantee you the best signal, you are likely to have no signal, especially everytime you enter a building. This is different from other services I have used.

It is easy to sign up in the store but from then on everything becomes a nightmare. All correspondance from here has to go through the call center which are completely inaudible in English.

Youu sign up for a year and have to pay a "fine" if you cancel earlier. I tried to cancel my subscription and was promised this would be done, but after a while I became suspicious. It turned out that they hadn't canceled my number. I had to get help from a store who initially refused to help me, but after I explained the problem i.e. inaudibility in English, bad sound quality and failure to process my request, they agreed to help me by calling the call center themselves. Now, I have a final bill and they need my new account number so that I can pay the bill. However, after countless attemps there is no resolution, no response, no replies. But when they wanted my customer review, they wrote me several times a week. Stay far away from Vodafone is my advise.

This Vodafone ES is a nightmare (after being satisfied with Vodafone PT and HU).
No signal, no internet speed, no 5G.
Impossible to top-up.
Leaving...

Bad signal for phone and internet. I have a Dual sim and Movistar are more or less always full reception where Vodafone rarely worked. Went wanting to cancel I was bombarbed with sales people trying to get me to stop cancelling. I had to block 8 Numbers and write their Instagram support constantly - but no help. I still get text offers from them and their opt out page doesn’t work.

Internet access doesn't work at all, even in big cities like Madrid, Barcelona and Malaga. Bad signal reception.

I could tell you why...but even just don't do it...it's not woth it. What can go wrong, will go wrong.

The worst carier I have ever had. After few months last paying money to service they have deleted my account (deactivating) my SIM card, without any prior warning. Can be reactivated, but not for top up, but with agreement. And........ they did it second time. So I will not provide them my bank account for being charged for ANY amount. I don;t trust them at all. Previously they stole 90 E from an account after 4 month not taking money, and they the closed line (deactivated) SIM card without any prior warning. What a shame. I'm going to competitor

Los de Call Center son super groseros. Me cobraron mi linea servicios extras que no eran míos , Probamos por Call center que no eran míos al final no devolvieron dinero , nos trataron super mal en varias ocasiones. no vale la pena que sea barato si no te van a tratar como ser humano

Have had no internet for 24 hours which I rely on for work and they can’t give me a straight answer for when a technician will arrive . Was supposed to arrive at 1 it’s now 7pm and still no answer

The worst ever! They are taking money out of my account for 3rd party services which I have never asked for or agreed to. They will not refund me the money which they owe me. Complete robbery. Would gi e them 0 if I could

THE WOOOORST! - Do not recommend it! Please save yourself and your nerves.

I have NEVER experienced such horrible customer service in my entire life! It’s like they don’t care AT ALL.

It all started with their promise that after 3-4 months as clients, we could get a deal for an iPhone with monthly payments. After three months, we started calling them weekly about the iPhone. And guess what? There was ALWAYS some problem! First, they said we didn’t have enough points in our account (which even THEY couldn’t explain how to collect or what they were). Then, they claimed they didn’t have any iPhones in stock. It was absolutely ridiculous.

Then, after 4-5 months as clients, things got even worse. Suddenly, EVERYTHING was turned off—no 4G on our phones, no home Wi-Fi, NOTHING. No warnings, no information—just gone. After digging around, I found out that they somehow LOST our payment and didn’t register it in their system for FIVE WEEKS! And on top of that, we never even got the next month’s invoice. But apparently, it was OUR fault for their system issues and mistakes. And they refused to turn the internet back on until we paid for an invoice WE NEVER RECEIVED!

To make it even more insane, when we requested to terminate the agreement, we were told we had to pay €104.

Through 4-5 months period I’ve spoken to at least 10 different customer service agents at Vodafone. Every single one of them was unhelpful, dismissive, and didn’t give a single s*** about the situation. The WORST customer service I’ve ever dealt with. If I could, I’d give them a 0-star rating and add a lot more curse words here.

STAY AWAY FROM THEM.

Scam! They try to add money to my factura. I confirmed with them that this was wrong then they sendt the factura to my bank and was nothing to be done. I blocked the payment from my bank and canceled my subscription with vodafone. Lets se if they keep sending facturas. Their app is very bad as well and keep having problems with loading and sending messages all the time.. inusually have bad signal as well. Where with my Norwegian carrier had 100% signal i have 50% signal with vodafone. stay away from Vodafone....