Vodafone España Reviews 

I have been with them 32 years in 2019 l change from cable ti fibra after 10 months l discovered l was still paying the old cable contract and the fibra aprox 600 euros in total we were told in was to late to claim .so my wife not wanting problems dropped the matter. So we continued out of loyalty price went up from approx 90 euros to 116 signal slower and weaker tried to ring service over 3 days .in the end went to the shop in agullas inthe middle of November 2023 .the assistant said we could get a better deal and stronger inter net for a better price we said yes.she said it would take about 3 days to a week .After 10 days went back to the shop said maybe another week.end off December got fed up went to digi .vodaphone had got NIE number wrong so there was a long delay to transfer the number and servises .we were with Digi from 16 .Jan 2024 .the telephone number took one month to transfer because of there incompitence mea while they have taken from my account 116.114.euros plus 2more payment of around 4 and6 euro and yesterday75 euros.12 April 2024.these people are scamers estafadores and thrives my wife and l are pensioners lm 72 my wife 77 these people are preditors does any body know if there is a type of ombudsman in spain to deal with these criminals?

I have never and will never use vodaphone espana, why? Well, your sales team call me at least once a week, sometimes 3 times a week. Sometimes they don't even speak, just cut off to get their call numbers up. I've asked nicely on 20 add occasions to remove me from the database, they don't. Shocking and despicable.

We signed up for a free DAZN trial that Vodafone advertised heavily on their platforms. A month later we were charged and were not able to receive a refund.

I had 3 business contracts with Vodafone for Internet and when moved shop (next door) it took me 3 months to move the instalation before I decided to contract other company (jazztel) finally I wanted to cancel my contracts but that is impossible to fo in person and online service have never done it, called 3 times. Finally I stopped paying and Vodafone cancelled all contracts and sent me lawyers to demand the money...what a customer service!

I managed to cancel eventually through someone on the chat function on the website.

(Spanish)
Fraude total. Cobran lo que quieren cuando quieren y no se puede hacer nada al respecto.
Viajamos de España a Andorra durante 3 días. Apagamos nuestros teléfonos porque Andorra no tiene tratado con España y las tarifas de roaming son altas. Después de regresar a España y recibir la factura, nos dimos cuenta de que nos cobraron tarifas de alojamiento por las 3 líneas que tenemos con ellos. Lo más inesperado fue que los cargos eran por los días que ya estábamos en España (de hecho, 2 días después de regresar a España). Aunque demostramos que estábamos en España esos días porque estábamos alojados en un hotel, todavía no quieren admitir que nos estafaron. MANTÉNGASE ALEJADO DE ESTE PROVEEDOR. EN EL PASADO UTILIZAMOS MUCHOS PROVEEDORES DIFERENTES PERO VODAFONE ESTÁ EN UN NIVEL DIFERENTE. COMO PUEDEN HACER LO QUE QUIERAN Y NADIE LOS PUEDE TOCAR.

(english)
Total fraud. They charge whatever they want when they want and you cannot do anything about it.
We travel from Spain to Andorra for 3 days. We turned our phones off because Andorra have no treaty with Spain and the roaming fees are high. After we return to Spain and get the bill we realized that they charged us rooming fees for all 3 lines we have with them. The most unexpecting thing was that the charges were for days we were in Spain already ( in fact 2 days after we return to Spain). Even we proved that we were in Spain those days because we were staying at hotel, they still do not want to admit that they frauded us. STAY AWAY FROM THIS PROVIDER. WE USED IN THE PAST MANY DIFFERENT PROVIDERS BUT VODAFONE IS ON A DIFFERENT LEVEL. HOW THEY CAN DO WHATEVER THEY WANT AND NOBADY CAN TUCH THEM.

Total fraud. Dont use it.I didnt use roming, than totaly turned it of, but they charged 15€ a day. They do whatever they want. And charge as much as they want. Now they call me, lying and trying to frighten me, saying I should have kept my phone turned off when I outside EU. . I’m so glad I left this company, where I was a client for 8 years.

VODAFONE MOBILE SCAM """Unlimited gigabytes in 5G"""" You have unlimited GB if you activate the offer with SmartPay, charging the top-ups to your credit card or bank account. I was comfortable with the "Unlimited GB in 5G" contract at 9.99 per month. I was watching a series in the afternoon since the contract ALLOWS HOTSPOT CONNECTION WITH NO GIGA LIMIT and they take away my speed WITH A SHAMEFUL CONNECTION! I call and a kind girl explains to me that for the first time they have returned my line but that next time I WILL SKIP THE CONTRACT!!! And be careful!!!! Digging around they declare that: "The average consumption of customers with plans/options and promotions with unlimited gigabytes included is currently 25 gigabytes per month" UNLIMITED GIGABOOKS! You are worse than any current contract of any operator who GIVES 200, 300, GB AT LOWER COSTS! NICE AND GOOD SCAM!!!! Well! This, here on Trustpilot, is the first report I've made but now I'm unleashing an unparalleled media storm on all sites, NOW! In addition to publishing your behavior on all sites like Google, Feebo, Bòkun, Reputation and many others that I am searching and finding, I will hit all your associates, affiliates, connected and similar to publish your SCAM! I don't go to a lawyer because I can cause you more damage by disgracing you online and I'm getting organised...AND ALSO IF I EVER FIND myself WITHOUT THE LINE I WILL UNLEASH ALL MY SOCIAL MEDIA FROM ALL MY PROFILES, 16, WITH 350,000 TOTAL FOLLOWERS, why have I left the previous manager to switch to this SCAM I won't make it easy for you, also because I was forced to buy a 5G mobile phone!!!! All it takes is one click for me, you do it! Meanwhile, I have just asked for an appointment on the AGICOM website via the CORECOM service of Friuli Venezia Giulia. These are the first steps... then I continue without stopping! Click 😉

The worst provider I've ever experienced. I used to have Vodafone CZ for a decade and they were good. Then in Spain I started with Lebara but little did I know Vodafone ES will be much much worse. Since I started with Vodafone ES not only it was super expensive, but they kept calling me all the time with offerings even if I had this option disabled (Permisos de comunicación) in the account settings (probably doesn't apply to their own unwanted calls). When my credit got at the end of its validity because I was already planing to leave they started calling me to recharge. I did that the same day yet they kept calling me, even weeks after I recharged. Despite that if I didn't the SIM card should no longer be active as it was past the original credit validity date. Now that I am finally leaving they called me 7 times (3 after I firstly shared this review) before allowing the new provider to take over my phone number - Lebara didn't do that, they accepted my decision and moved on. So I am heavily not recommending Vodafone ES to anyone. This is not the Vodafone you might be used to from other countries, but rather some scam service using its name.

I’ve been a customer for 16 years, but today I’ve had enough, mysterious charges, items snook onto contracts “in error”, and the latest signing me up for insurance I can’t cancel and don’t need!

Seriously considering consulting a solicitor. Criminal!

Never ever think about Vodafone Spain when you need mobile phone or internet. First: the most expensive provider in the market and second a company with the WORST service ever experienced. The people on customer care (call center) have no clue what they are talking about, it takes hours and several phone calls to get an answer and they donnot do what they promise. This company is unreliable!

Biggest Scammers ever, acting in bad faith with their clients and overpricing every month, charging for stuff not included in the initial contract, the customer service is very rude and is not offering any solutions. They’re playing with the terms & conditions of each contract to collect as much money as they can, and for the longest period, operator to avoid at all point !

Constant over-invoicing. They ignore concluded contracts, and are aggressive in collection.
Sobrefacturación constante. Ignoran los contratos celebrados y son agresivos en el cobro.

Es todo mentira te cobran un mes y te dan tres semanas con Movistar y Orange no pasa estos de Vodafone Son estafadores probar con Movistar Orange y veréis

Want to cancel subscription, but they make it impossible.
I took a Spanish vodafone subscription for unlimited 4G on my phone for the 4 months I was living in Spain. Since I moved back to my home country, I tried to cancel the subscription but nobody over phone spoke English (I was connected to about 7 different people). That's still okay, so I tried canceling online with the chat of my vodafone website. Here, they only respond every 5 hours, and their response is only that we 'can find a solution to let you stay'. When I imply I really do wanna cancel it is already the next day and I have to start all over again. Have been trying for a week now.

Worst internet provider ever, they charge you for things you never signed up for, as far as I’m concerned THE WORST, SATAY AWAY AT ALL COSTS

Had great difficulty recharging on an apparently Europe-wide plan. Very disappointing and needlessly complex.

i have to sue vodaphone because they stole my money, they send the bill that i never used their service, i have to cancel their contract but they still call and ask me the bill? trash

Not only is their wifi really really bad, meaning I had to turn their router OFF/ON every day, but when I was told that I could get out of the contract by a customer service rep, they LIED and transferred an amount INTO my bank account, only to receive HARRASING phone calls from a collection agency that told me I should pay the debt! Phone calls kept coming for about 2 weeks!!! Unbelievable that they can get away with stuff like that.

I have lived in 5 countries and used many mobile service operators. Vodafone Spain is the worst ever. It took 2 weeks to change the bank details for direct debit. I needed to send them new details three times and still they came back to me claiming that the details were wrong. Every time I need to contact this so called customer service, experience is horrible. I have 2 years contract left 1,5 years, I rather pay the fine than continue with Vodafone. I have 7 contracts is total.