Vodafone España Reviews 

Total rubbish. Bad customer service. They have no idea what they are doing. Shame on the directors.

Utter thrash. Bad customer service. They treat you like a criminal and will seek to punish you at every turn they can. If you're a little late with the payment (due to a complicated payment system) they cut off your internet. Canceling the internet is a complicated nightmare that takes forever.

Would I recommend Vodafone, ABSOLUTELY NOT!

Whatever you do in life, do not under any circumstance give your money to Vodafone. Avoid them like the plague.

Impossible to get in contact with, and to cancel your subscription an nightmare😱

Vodafone is basically an international criminal syndicate. Do anything you can to avoid using their services. I paid for a sim to use only while in the EU, and hot endless misinformation. Even after I reset my settings to insure my account wouldn't continue draining funds, it charged me isanne fees for roaming (it drained 20EU from account after it wasn't supposed to for about 5 minutes of alleged use, which was set to internet use only). Their customer service is set up to deny any liability for anything, always. You really are dealing with criminals, liars and con artists anytime you have to interface with them. You can rely on NOTHING they say. It's amazing the EU allows this heinous affront to legitimate business to remain in operation.

Long time whitout internet. No help is offered. 2 months passed now and still no change.

Absolutely catastrophic

It's been months that the connection drops, the box stops working and they do nothing about it. They just keep sending useless repairmen who don't do nothing except fixing the problem for a few hours.

And you're expecting me to pay for that ?

Try to scam me!
They call me with a great offer!
2eur for a sim, she said to me thats the cheapest plan they have.
Im new in spain and dont know the prices, but that sounds great.
After send me the contract it was 17eur.
But i saw it on the right time and didnt sign.
I hope this review will save some people :)

Got a sim in Madrid - my passport was incorrectly placed into the system. did not know this until i tried to register and went through one hour with customer service to know. couldn't register or use my calling/text during the 30 days duration of my plan. internet was slow/unavailable or unreliable on a few occasions (not able to send photos, not able to place a call through watsapp when needed). suggestions: show customer input data before confirming.

After I contracted a wifi service with Yoigo in Barcelona, I received a call from somebody who introduced himself as Yoigo technical service, saying that Yoigo couldn’t do the installation of the wifi missing the access point at the address I have indicated. He suggested to sign a contract with Vodafone. I checked with yoigo and everything was fine the appointment for the installation was confirmed and now I have wifi with Yoigo. For your help, these are the 2 phone numbersI was called: +34 911 172 876 and +34 911 172 879. I hope Vodafone will act to remove those frauds.

Es de lo peor que hay. No saben de donde chupar mas.
Resulta que lo último que han sacado es un PLAN para los que quieran tener DATOS en el Apple Watch, antes de eso se usaba el plan de la línea móvil que tenías contratada.
O sea que tenemos que pagar algo parecido a otra línea móvil para tener datos en el Apple Watch, pero es la misma línea, nose si comprenden que están insultando nuestra inteligencia y estafandonos en nuestra propia cara. Tendría que ser ilegal este tipo de desarrollos de planes. Es como si pusieran un impuesto por respirar y te lo dicen así |como suena| por respirar tienes que pagar. INCREÍBLE. De todas formas siempre cabe la posibilidad de pasar datos de tu iPhone a tu Apple Watch ya que eso es cosa de apple y ellos no pueden hacer nada allí.

Eso si otra cosa más de las que han sacado estas compañías es que aunque tengas Datos ilimitados a maxima velocidad, se gastarán si compartes datos con los otros dispositivos del hogar, Algo irracional e incomprensible.
Por otra parte llevan cobrándome varios meses 20€ adicionales por no abonar la factura en el momento de que ellos dicen y de echo parecía que eran maniobra de ellos este tipo de estafas ya que no te avisaban del cobro y después decían que el banco se los había denegado y por eso tenían que cobrar esos 20€ adicionales a parte de la factura, en algunas ocaciones me llegaron a decir que es como un tipo de indemnización y otras veces que era mi banco que me los cobraba.
Obviamente en mi banco me dicen que no.

Y este tipo de renovaciones son recientes.
Personalmente pienso que si todos nos pusiéramos de acuerdo en esto, podríamos ponerle algún tipo de remedio.

It's the worst there is. They do not know where to suck more.
It turns out that the last thing they have released is a PLAN for those who want to have DATA on the Apple Watch, before that the plan of the mobile line you had contracted was used.
In other words, we have to pay something similar to another mobile line to have data on the Apple Watch, but it's the same line, I don't know if they understand that they are insulting our intelligence and scamming us to our own face. This type of development of plans should be illegal. It is as if they put a tax on breathing and they tell you that |as it sounds| for breathing you have to pay. INCREDIBLE. In any case, there is always the possibility of transferring data from your iPhone to your Apple Watch since that is an apple thing and they cannot do anything there.

That if another thing that these companies have taken out is that even if you have unlimited data at maximum speed, they will be spent if you share data with the other devices in the home, something irrational and incomprehensible.
On the other hand, they have been charging me an additional €20 for several months for not paying the bill at the time they say and in fact it seemed that this type of scam was their maneuver since they did not notify you of the charge and later they said that the bank I had been denied and that is why they had to charge that additional €20 on top of the invoice, on some occasions they even told me that it was like a type of compensation and other times that it was my bank that charged me.
Obviously at my bank they tell me no.

And these kinds of renovations are recent.
Personally I think that if we all agreed on this, we could put some kind of remedy.

Like a lot of companies and the government in Spain, this is a criminal organisation. They come with fake money costing sceams, don't care about EU laws and claim money when there is non to be paid.

It is one big sceme!

I joined this company many years ago as the best of a bad offering.

I paid €30 for a monthly rolling agreement with no cancellation penalty.

I have just cancelled and they want a cancellation fee.

When I used the FREE Esim option the seller asked me to sign for the FREE SIM card and it appears he used my signature to create a 12 month contract and cancellation fee.

WELCOME TO SPAIN!!!

EDIT: Without a recording of the scam Vodafone Customer Services are not interested. They know I won’t have one but I bet they have the stores on surveillance yet won’t call me out with proof as I am not lying.

I paid the bill, told them bluntly that they are scammers due some bad Khama and it is what it is. Principal not money.

For honesty Lobster is ok for basic mobile needs and for a home router now Olivenet is Olin and Spanish, it’s a lottery. All 1* reviewed.

I just called up the customer service line and 2 different agents hung up on me. The English speaking line does not exist.

A waste of time

Internet in Spain is over priced and terrible as it is but this company are by far the worst. Them and orange. I have a contract monthly payment plan. Contract has run out thank God. Every month I recharge ten euros on my mobile. They give me 50 gig usage as a special offer each month. Dont be fooled into believing their being generous. Every single day I would say out of the 24/hours a day usage I get roughly an hour usage. The internet is APPALLING. NEVER WORKS. Always it goes offine. Always constant problems suddenly going off CONSTANTLY. The stress it's caused me to my mental health is horrific. I'm over it. Go get a contract with LOBSTER. They are AMAZING, and for fifteen euros per month you get free calls landline and mobile to chat all day long. You can select the countries of your choice. I am over this useless company. Robbers, thieves, customer service DISGUSTING. AVOID LIKE HELL.

Absolute rubbish, it doesnt work anywhere, what a piece of crap

absolute garbage service from this company
I spent 20 euro recharging my sim card but it still has no internet connection
- I rang their english support line advertised on their website - 22189, it just hangs up
- I spoke to the worthless AI chat bot who said it would connect me to a human and never did, just terminated the chat
- I spoke to their Whatsapp which just gives a greeting and then nothing for an hour.. gave up

So I've thrown 20 euro and and 90 minutes down the toilet thanks to this "communication" company. Absolute trash - avoid

I've wasted so much energy and time with this company over the last ten days. I'm too exhausted by it all to go into detail so I'll just say, I've never felt the need to leave a review online for a company in my life but I'm in shock about how terrible my experience has been.
I have also never been so heavily gaslighted by a company before.
I'm leaving Vodafone today and will never return.

Internet stopped for no reason a week ago. Customer service repeatedly delayed arranging for a technician and when appointments made did not show up to remedy the problem.
Six trips to the local Vodafone office and over a dozen phone calls in Spanish. Still no internet and cost my business and personal use with no concern other than demanding a cancellation fee with no rebate for lost service during the 7 days. A rating of 0 is most appropriate.
There is simply no customer care and should be avoided. The account is being closed today.

it's amazing that a mobile phone company has a website that doesn't work from a smartphone. it's just... incredible. every time I need to top up it's a fingers crossed situation. please improve it?

gavnishe polnoe. Randomnie sheta po 70 80 evro za 2 telefona. ahueli pidarasi