Vodafone España Reviews 

The worst company in Spain as you can see from the rating here and the thousands of people they have stolen from They are .liars cheats and thieves AVOID VODAFONE ESPANA

They are the greatest thieves ever! After calling them to modify my contract to lessen my bill, guess what? My bill increased in a month up to the following months! I am not an idiot customer! Their customer service agents are not educated on how to administer a call! They speak too fast in South American Spanish and seemed eating the words I am completely disappointed and I would sue them!

One star is one too many ! These people have no shame in scamming hard earned money off of people. They lie through their teeth selling their useless product,billing you through the nose. And when you want to cancel their service they put a hefty bill infront of you for breaking the contract. Do not be fooled by their promises, they give your mobile number to companies unknown, who never stop phoning at all hours of the day. They allow your network be used by companies like Gameloft who charge you €4.00 per minute for hidden charges that you never subscribe to use. Theiving people out of their pockets, never accepting any responsibility. Please avoid them like plague.

Not worth wasting my time giving details about what this company is capable of... Scammers, liars and bullies, that's what they are.

Their customer service is horrible, their "Mi Vodafone" website/app is riddled with bugs, and emailing with them or receiving emails from them simply doesn't work. Why on earth is it that a modern telecommunications company make so many mistakes when it comes to customer friendliness and the use of their means of communication?

Both signing up for a wifi subscription and cancelling after one year has been one of the most frustrating experiences in terms of customer support I have ever experienced.
Dealing with Vodafone ES as a non Spanish speaker has proven to be almost impossible. Very little help and understanding from employees at the Ruzafa store.
I cannot by any means recommend this company!

Absolutely worst company there is.
One month without WiFi and they are incapable to fix it because apparently Movistar owns the cables. Their customer service team is rude and unhelpful. They just tell me the same day every single day.

After two months of use of Vodafone I found charges for some VODAFONE CLOUD service. The support explained to me that this service is automatically activated for all prepaid tariffs, and for the first two months it is free, apparently in order to make it harder for you to notice this fraud.

I do not recommend Vodafone. Their app is inconvenient and incomprehensible, besides, it stops working with a negative balance, which can happen due to charges for hidden services like VODAFONE CLOUD or GPRS and then you won’t even be able to replenish your account with a card.

corrupt and fraudulent, as everyone else here is noting.
It is unbelievable they get away with scamming / ripping people off, but they do. Just do whatever it takes to get rid of them........move on .... and good luck people!

I bought a sim card to use in Spain. Everything works fine. I've had the card two days. Vodafone has been texting and calling me non-stop with advertising. 2 phone calls, 5 text messages so far, at all times morning, and night.

The absolute worst company to deal with ever ever ever. They failed to cancel my contract and continue to bill me put me on a blacklist and sent me legal collections even though it was their error and have not been putting it right. When they came to collecting the routers, the courier is an absolute disaster and made the entire thing impossible meeting. I had to stay in for days on days on end, and still have not managed to return them.

It is the worst company I have been with here in Spain. they called me and gave me a quote a girl and her colleague both speak English.
and both lie, they gave me a discount over the phone. when I have accepted. she said vodafone will call you to record the contracts don't forget if they ask if you got a discount say no. then I'll fix it and it will be the sum we agreed upon.but it's just a lie. and when I signed the contracts. it turned out to be a completely different price.and when I tried to reach them via whatsapp. they never answered. I called customer service, they said you have to pay 360 euros if I want to cancel the contracts. I have said that they have cheated me and they have lied to me and I have all the proof in a conversation on whatsapp. they have said that whatsapp is not valid as evidence. they just said we feel sorry for you. but nobody cares.so I have canceled the contracts and paid. I advise everyone to be careful and the company is a scam. they just take your money.
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Es la peor empresa con la que he estado en Espana. me llamaron y me dieron una cita una chica y su colega ambos hablan ingles, pero es solo mentira.y ambos mienten, me han hecho un descuento por telefono.cuando he aceptado. ella dijo que vodafone te llamará para registrar los contratos no olvides si te preguntan si tienes un descuento di que no. entonces lo arreglaré y será la suma que acordamos. y cuando firmé los contratos. resultó ser un precio completamente diferente y cuando traté de comunicarme con ellos a través de whatsapp. nunca respondieron. Llamé al servicio de atención al cliente, me dijeron que tienes que pagar 360 euros si quiero cancelar los contratos. He dicho que me han engañado y me han mentido y tengo todas las pruebas en una conversación por whatsapp. han dicho que whatsapp no ​​vale como prueba. simplemente dijeron que lo sentimos por ti. pero a nadie le importa. Así que cancelé los contratos y pagué. Aconsejo a todos que tengan cuidado y la empresa es una estafa. simplemente toman tu dinero.

They send me a Spanisch message (I don't speak Spanish) saying that they booked me a gaming service that I can try for one week and that cost 10€/ Month after that. I ignored the message as Vodafone sends a lot of random messages and then had to pay as I did not cancel. After calling the customer service, they did not cancel it. How is that even legal? Scam company, and the internet is bad and not working most of the time as well.

Worst expensive service of spain just here to cash out no service nothing, we have asked several times to change our bank account everytime they said its done but never been done we finally decide to leave not advise anybody to signup with them

Very very bad experience subscribing to the Vodafone Fiber optic. I had signed a contract that they would provide fiber optic services but after they installed, The service was so bad that we could not have a zoom meeting without the call being cut every 2 minutes.

I am not saying that this happens every where but it happened to us. We unsubscribed because we both are working from home and it is impossible for us to work without internet.

I had to pay around 180 Euros for abrubt termination of the contract.

This is extremely unfair as the fault is with them and not with us.

I would never again opt for their service and am actively suggesting other not to subscribe to them,

This is the worst provider i have been use ,the internet too slow just like turltle ,just waste my money n my time for internet

Amazing how bad the customer service is.
Overall company behavior border on fraud.

Due to moving to a new city, I had to set up a new internet contract at the new address. Instead of canceling the previous contract and replacing it with the new one after requesting multiple times:

- Vodafone has ignored me after dozens of contact attempts, successful contacts via phone and live chat.
- Vodafone has continue to steal money from me, around €35 per month for the last 6 months. As of now, they have shown no signs of intending to pay me back.
- Whenever I go to a store in person, they redirect me to their customer service phone line and live chat, the very people who ignore my problem and refuse to explain why my contract has not been canceled yet.
- Sometimes, th live chat automatically reloads if your phone goes on stand-by, returning you to the app homescreen. This means you might have to keep your phone on for half an hour or longer without turning the phone off or moving to another application, depending how long it takes for the representatives to respond.

I have a paper trail in my live chat history of my request to cancel the contract since around the middle of November. If anyone has had a similar experience and managed to successfully sue Vodafone, or gotten in contact and were successfully able to cancel their contract, please let me know!

Unfortunately, I don't think we will change providers anytime soon since they offer good rates for internet + phone bundles, but they absolutely have the worst customer service I have ever experienced.

It's a shame that it seem that Vodafone Spain became the new version of the old LycaMobile schemes. Maximum money loading with minimum service.
I have a Pay As You Go sim from Vodafone Spain for couple of years, topping up each 6 months, just to keep it alive. Recently i moved to spain for longer period and could not continue using the UK Lebara roaming so I popped to a local shop in Spain and learned that I can get GBytes deals at least as good as in the UK on my PAYG sim. But they had no brochure describing the offers and its prices. I was advices to call their Customer Services (22134) where they can even explaine all in English. Nada. No English speaking there. I returned to the shop. I explained my wish. They called their centre and were adviced that I just need to charge my phone with the according programme's amount which would live for 28 days. They helped me charge the phone with 10€. Everybody was happy as I even got additional 4 Euros to spend in the next 7 days. In hindsight this should have ring bells for me but i did not register this. I started using the phone data happily but had the leave Spain for a week. When I returned I continued using it, but on the second day i got an sms from Vodafone (" VF Info: Has consumido 400 MB de la Tarifa Internet Diaria. Recuerda que si tienes saldo sigues navegando por 3E/200MB. +info ..."). Only then i realised that i was stinged. I went into my online account to find out that my balance is 1.18 euro and no tariff is active ("tu tarifa no esta activa"). i press "mi taarifa" where i saw the desired program which wrote i needed to charge 10€ to be activated (it even say "25GB extra until 31/5/2023"). I press the recharge on this program and loaded 10€. Got an sms (" VFInfo:Has realizado una recarga de 10.00 E el 09/05/2023 a las 19:17,si tiene ventajas asociadas te confirmamos por SMS.Tu saldo es 11.18 E"). But on my online account it said " Saldo 8.19 euro" and "tu tarifa no esta activa" in a typical "LycaMobile" manner… i went again to "mi taarifa" and assumed i can not activate it because the balance was less than the 10€ required for the program (assuming i was, somehow, in a debit of 1.81 euro). I tried to use the online help (TOBi) with 0 success!! I loaded another 5€ by pressing the recharge link on the desired program. I received an sms ("VFInfo:Has realizado una recarga de 5.00 E el 09/05/2023 a las 19:21,si tiene ventajas asociadas te confirmamos por SMS.Tu saldo es 13.18 E"). Luckily the balance on my online acciunt was also 13€ BUT still "tu tarifa no esta activa". i went to "mi taarifa" but it only offered mel to continue loading money…. Luckily i passeI a shop of Simyo and got a new simple data sim, allowing me to write this complaint.

I have been a customer in Barcelona for 3 years.
Pro's:
- Service of both home internet (fiber) and mobile is quite stable if you only want the default service set

Con's:
- Worst customer service ever with highly unprofessional staff
- Telephone bot on support line is horrible
- Not loyal to clients in case of issues or unexpected charges
- They don't respect national telecom law that allows customers to connect their own end point equipment to fiber line. Vodafone only allows their "locked" equipment to be used. This equipment is very poor on settings.

Vodafone is focused on attracting new customers and may offer you some special rate if you go. For the rest of their clients they give a ****. Not a single sign of respect for those who pay up to ~100 Eur a month.