We had a great experience! Cristi was absolutely amazing from start to finish. He was very friendly, helpful and patient, answered all our questions and made the whole process so easy. He really went... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Workers in the shop don't understand questions, telling like robots only. Can't explain anything. Said, that 2.50€ payment is once in April, but in reality that's every month payment. Terrible service... See more
Company replied
Cris gave me the best customer service I’ve had in Ireland! Because of the amazing experience, I brought a friend to be served by him as well. He truly knows how to build great relationships with his... See more
Company replied
Went to Vodafone Henry street today to upgrade my phone and service was brilliant. Sudheef is the person helped me a lor and he is very patience and very professional. Total store environment is so po... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland
Contact info
22/23 Henry Street, D01 XF59, Dublin 1, Ireland
- 018735020
4.7
Excellent
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was very good and she…
The service was very good and she treats me well .thanks to Vivienne
June 7, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Penelope
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Vivienne was incredible
Vivienne was incredible, so friendly and professional. But in a very ‘real’ way.
Perfect service.
June 7, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Andy
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
customer service needs improvement
The staff member upstairs was very nice and helpful and directed me to go downstairs for further assistance. However, when I got there, the employee at the downstairs counter completely ignored me. While I was standing there waiting, two other customers arrived after me. Another staff member came down and walked passed me to assist them. I was left standing at the counter completely ignored, without any direction or indication or any basic acknowledgment of my presence while a staff member was in front of me this whole time. No greeting, no direction, no offer of help. I got upstairs and again met a staff member who I've talked to first - he was indeed very attentive and nice and asked if everything was okay. That's a good customer service. But the experience downstairs was quite disappointing!
June 4, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Misha
Thank you for sharing your feedback. We’re really sorry to hear that your in-store experience didn’t meet expectations.
Improving our in store experience is a key priority for us, and your comments will be shared with the team to help us make further improvements.
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
Very good@@
June 6, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Marius
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
The better service and staff in…
The better service and staff in Ireland!!!
June 4, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Henrique,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Great and quick service
Great and quick service. Done and Dusted in 15 mins
Great customer service from Cristie from the henry Street store
June 2, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Lloyd,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Amazing experience
Amazing experience. Chris was extremely helpful and nice!
June 1, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Maria,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Smartphone Plan Experience
I've been thinking for a while to upgrade my smartphone and today I decided to do it. Although I was a bit unsure about the workings of the contract and anything else I had to know, Cristi helped me with this matter and I had no issues making the choice. Great experience. Great customer service.
May 31, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Carol,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Tony advised me on the best option for…broadband
Tony advised me on the best option for broadband. Very simple a d clear. Very efficient sign up. Happy customer. Thanks you!
May 30, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
My experience was really good
My experience was really good. Cristi was amazing at explaining everything in the contract, and he also gave me good advice. I’m really happy with my purchase.
May 30, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Tamara,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Excelente servicio staff muy bueno…
Excelente servicio staff muy bueno claim.help the customer i am very happy whith the companny all the best thankscongratulation
May 26, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Juana,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Great customer service experience from…
Great customer service experience from Sudheer.
May 23, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Csaba,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Great service and great staff
Great service and friendly staff, especially Sudheer, who was really helpful and friendly
May 23, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Dana,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Very nice staff and super helpful
Very nice staff and super helpful. Really nice and trustworthy company. Recommend this place!
May 22, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Went to Vodafone Henry street today to…
Went to Vodafone Henry street today to upgrade my phone and service was brilliant. Sudheef is the person helped me a lor and he is very patience and very professional. Total store environment is so positive. Highly recommended. T stats from me.
May 21, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Israr,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
I had a great experience with Killian…
I had a great experience with Killian today in Vodafone Henry street was very helpful and kind and gave me all the information I needed.
May 20, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Conor,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Friendly and efficient service from…
Friendly and efficient service from Matheus
May 13, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Michael,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Very helpful staff :) Thank you!
May 5, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Jake from Shop on Henry street is a…
Jake from Shop on Henry street is a REAL STAR , save d me a new iPhone he’s so intelligent and genteel good experience made me day big thanks
April 26, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Jiawen,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Excellent service
I visited Vodafone and received excellent service from Matheus.
I had to return to the store over a few days to resolve some issues related to the porting of my phone number, and he was very professional throughout the whole process.
He explained everything clearly, requested my documents each time I visited the store, and handled everything in a professional manner. I was very happy with the service I received.
I completed my plan with him, including the transfer of my number, and everything went very smoothly.
April 25, 2026
Unprompted review
Reply from Vodafone Ireland - Henry Street
Hi Bruno,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.