Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more
I recently bought two phones on Bill Pay from Vodafone, and I had a very good experience from start to finish. Dagmara, the staff member who assisted me, was friendly, patient and explained all the t... See more
Company replied
Nicole was most helpful today in recommending a package and setting up the phone for my brother in law who is deaf. She had great patience and understood his need and made sure all was OK before we l... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland
Contact info
Ireland
- www.vodafone.ie
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service
Dale and Killian in the Swords branch were very helpful
July 9, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Joyce,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Luke in the Kilkenny shop was so…
Luke in the Kilkenny shop was so helpful. We had a complicated request, he listened, understood and actioned. He was amazing
July 9, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Tracy,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Abuzar amazing helping us out with new…
Abuzar amazing helping us out with new phones and very helpful . Appreciate his patience ,
July 9, 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Roisin was fantastic at the Tower House…
Roisin was fantastic at the Tower House Branch
July 9, 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Met the lovely connor today.
Met the lovely connor today.. He could not be any more helpfull and kind. I'm delighted with me now system...
Conor sat me down straight away and acted very courteous and professional.
Marian.
July 9, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Marian,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Huge thanks to Sean
Huge thanks to Sean
I've had quite a difficult situation restoring my sim-card and trying to get a new phone asap.
Sean was 10/10 at customer service, professional at consulting and extremely helpful.
July 8, 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
No broadband after 5 weeks. Incompetent.
I have never experienced such a frustrating and incoherent service from a company in my entire life.
On June 2nd, I enquired about broadband through their online chat service. Signed a contract, with an engineer scheduled to visit on 23rd. Took a while but fair enough as I was unavailable for the initial appointment that was scheduled. Open Eir engineer visited, installed equipment and after leaving, I realised Vodafone cancelled the order. Contacted them again to ask why with no explanation. A new order was placed, this time an engineer visited associated with Virgin Media (??). He said the job was too big for him alone and left, saying he'd need more people (this was all despite the Eir equipment having been installed already).
Contacted Vodafone a third time to understand what to do now. I was advised this order should be cancelled and that they could route the service via the Eir installation from 23rd.
A new modem was sent out to me, even though one was already installed. I got a text message to say 'don't plug it in just yet'. Waited a further 4 days with no further instructions.
Logged into My Vodafone, which in and of itself is a nightmare and see two different account numbers with no active services under each.
Called again and couldn't speak to a human. A robot was continuously asking me basic questions like is the modem plugged in? I instead tried the live chat option, to which I was told there's no active orders and is there anything else I can help you with.
5 wasted weeks. 2 enginner visits. 2 modems. 3 separate contracts. Multiple cables. 4 calls and many many online chats, all for absolutely nothing. I've bagged up all equipment I've recieved from them and I'm dumping it into the nearest Vodafone store to ensure I don't get charged.
From this experience, it seems as though Vodafone have no awareness of the third party companies installing their equipment. Support reps in chats are friendly but give conflicting information. I've been working from home off a hotspot for weeks now and I'm almost on the verge of leaving them for mobile as well.
Will try Eir with 1.5/5 star reviews, might get better care and attention.
AVOID.
July 8, 2026
Unprompted review
Reply from Vodafone Ireland
Hi David,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We take all comments seriously and use them to help improve the overall experience for all our customers.
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
Reply from Vodafone Ireland
Hi Aimee,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Lovely staff
Lovely staff . Great service. Thanks a million to Hannah for all the help 😄
July 8, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Siobhan,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Tom in vodafone in the cresent …
Tom in vodafone in the cresent limerick was a great help switching all my apps to my new phone
Thank you tom, i would like to add that all the staff are helpful very welcoming, and no issue is a problem.
Thanks again to all the staff in the cresent store limerick
July 8, 2026
Unprompted review
Reply from Vodafone Ireland
Hi John,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Reply from Vodafone Ireland
Hi Stefan,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Lloyd at the Vodaphone store in Tralee…
Lloyd at the Vodaphone store in Tralee is fantastic. Give him a pay raise!
July 8, 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Need help? Go to Thomas
Thomas in the store helped me a lot with the new offer for iPhone 17 pro, he was very nice and friendly. Gave me all the attention that I needed to get the update. He made sure he could give me the best possible deal and a good trade in price.
June 27, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Joanne,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Themba was very helpful
July 7, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Emily,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Waa moving mobile broadband and 2…
Waa moving mobile broadband and 2 mobile numbers and Raissa was absolute pleasure and professional to deal with highly recommended her
July 7, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Eamonn,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Felipe provided excellent customer…
Felipe provided excellent customer service. He was highly professional, courteous, and efficient in resolving my issue. I had an excellent experience and truly appreciate his outstanding support.
July 7, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Matheus,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
I had an excellent experience with CS agent ABDUL
I had an excellent experience with Abdul from the customer support team at Vodafone ROI. From the very beginning of the interaction, he stood out for his professionalism and genuine willingness to help. He took the time to actively listen to my concerns without interrupting, which immediately made me feel heard and valued as a customer.
What impressed me most was his ability to empathise with my situation rather than simply following a scripted response. Instead of offering generic solutions, Abdul carefully assessed the issue and provided clear, practical steps that led to a real resolution. His approach was both efficient and reassuring, demonstrating strong problem-solving skills and a deep understanding of customer needs.
It is rare to come across customer support representatives who combine patience, empathy, and effectiveness so well. Abdul not only resolved my issue but also made the entire experience smooth and stress-free.
He is undoubtedly a valuable asset to Vodafone ROI, and his level of service sets a high standard for customer care. I truly appreciate his support and would be delighted to interact with him again in the future.
July 6, 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.
At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team
Nathan is fantastic
Nathan is fantastic, very patient and thoughtful.
He made the whole new phone with Irish number very manageable.
Couldn’t be happier with Vodafone service!!!
July 6, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Therese,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Had an issue with my phone
Had an issue with my phone, so calken into the Sligo store and was met by Mick. A very helpful man and had my issue sorted in no time, pleasure to deal with, thanks Mick
July 6, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Paul,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.