When I arrived at Italy ( 17/04/2019) I bought two SIM, one for me and another for my wife,.
The seller of Vodafone charged me 30 euros each, He wanted me to pay cash, but I insisted on paying by credit card.
A the end of this day I received a message from Vodafone. I had been credited 5 euros and another 10 euros for each phone.This proves that I was robbed at 30 euros by the seller (15 of each phone)
If Vodafone is interested in investigation and stealing from an employee. it could send me a adress where I can send this voucher and the credit card payment.

ultimamente la rete mobile vodafone e lentissima, tra l'altro è molto costosa 19 euro x 30 gg

The worst company I've come across. Terrible customer service. It's like the company teaches every employee how to make every possible mistake, and then not take responsibility. It is like out of a comedy, how bad this company is.

I've truly never hated a company, until I met Vodafone.

The worst service ever. They are a fraud

Honestly, I enjoyed my time with Vodafone, I even purchased my actual phone with one of their promotion. I just don't like its policy.
I was paying 11€ for an offer including 2GB of internet (which is nothing today), X sms and X minutes of call (which I never use, since I work almost everytime at the computer.
I've received a message saying that the minutes in my promotion will become illimited (which for me is completely useless) and that they will charge 2 additional euros per month. if you don't want it, you can cancel the plan and change operator (that's what the message suggest).
Well, I'll accept their suggestion and move on to the next operator which don't force his customers with these changes.

My wife an I are astonished at this company, at least here in Italy. We were left outside one of their shops in very hot summer weather on one occasion in 2017. They were inside and it was 10 minutes past opening time and they saw us standing there; and we knocked. When they eventually opened I asked them why they would not open and the guy made a dismissive gesture with his hands and walked away. Then the manager came out and started shouting "get out of my shop"!!!

We then had the same kind of confusion about bills that another reviewer has highlighted. Also, they have phoned my wife and asked her to open an account and are astonishingly rude when she tells them that we are with another company. One of the operators, because she told him we left Vodaphone said "thats a filthy thing you did" and hung up!!!!

If these people were the last internet providers on the planet I would not give them my money.

anke in questo weekend Vodafone station revolution non funzina interromperò pagamenti e andrò x vie legali

Had a 30 months contract with while living in Italy.
Good overall reception in Italy, but disappointed with them because in the beginning of contract they double charged me and for 3 months I had to visit their customer service centre near the Duomo to resolve the issue.
The funny thing is they kept insisting in an oral way that they were right and me I kept insisting by showing their advertised promotion and contract in written form that they were wrong!
They eventually admitted their mistake and refunded the charge. But it was a waste of time and energy....

I have been a loyal Vodafone customer now for over 15 years and as you can see on my records I have over 5 phones with you all with a contract. In October I received my bill it appeared I have been charged for international calls, now as I can recollect for many years I have had international calls, so to me this was a surprise.
My first contact with Vodafone using there 191 services, my wait to be connected was 2hours, on connection I told the customer service agent who was a male, that my phone battery was about to die, and he told me he would ring me back which he did. He looked at the query I had, he then told me that he would look into this and would sort it out straight away, he advised me that the international calls had come of my phone without myself knowing this or being told that my contract had changed in anyway.
This is when nightmare began with all of your colleagues I had to speak with. Over 40 calls later, 65hours on the phone, with the lies, deceit I feel like the turkey in your advert at Christmas I feel like I’ve been roasted and done.
I had my phone and my family’s phone cut of three times after being assured numerous times this did not happen. You then had the indignity to text my family members saying if they paid on time there phones would not be turned of. I have had to take one week of work through stress.
In all the contacts I have with Vodafone customer services, all of them have said they would escalate to the next level and I would be contacted by senior management, within 24 hours. This never once happened and I am still waiting to this day for a call back.
My last contact with Vodafone customer services, I rung at 14:10, I spoke to a customer service representative in Manchester, they then transferred me and I spoke to someone in Glasgow, transferred me again to a representative n Northern Ireland. I had to have a break to re-charge my phone, redialled and spoke to someone in India she than transferred myself to someone in Egypt and at 19:30 in the evening I spoke to a lady in south Africa who looked at my file and said I should of not been charged, and assured me that the charges will be taken of, and my phone or family’s phones would not be cut off. Each of these calls your representatives said they would put notes on the system, but every time I spoke to someone new there was nothing on your system.
I then thought everything would have been resolved I wake up the next morning and all my phones to my surprise was then cut off. I would like a proposal of how you would like to compensate me.

a casa mia non va la vodafon station