A mezzanotte e mezzo internet va via mentre stavo guardando video sconci procurandomi piacere. Vergognatevi io vi pago

Both the company as many of the local shops are more like real crooks. If you are not native Italian and used to other business practices it is just unbelievable what can happen and what it will cost you. They make you sign contracts on their pads (only after signing you receive paper copies) that differ from what they explained they were selling you. It costed me hundreds of euro's so far for no service at all and I am still not freed from it. AVOID AT ALL COSTS.

Okay, so i might have given Vodafone no stars at all, however this reciew is more about an agent in the customer service that helped me fix my problems while all the others are just pretending to help.
His name is Fourkan, he works the customer service department. I would’ve given that man more than 5 stars because he’s the most respectful, honest and helpful person i have talked to since I started using this service. I just want to thank him again in public for solving my problems.

This is the worst service Ive had ever recieved! The people were not helping even though it is their job! Horrible actitude! I will change of phone company

i had vodafone with 40ms-50ms ping it was great,70mbps-120mbps.. after 1 year its been bad, not just for some hours its like 6/7 days of the weeks im laggin' 100ms up to 500ms,9mbps to 30mbps.If you live in Italy say with me:FASTWEB YES!

I have had vodafone mobile and internet at home for the past 5 or 6 years. I was recently contacted by a vodafone sales person who offered me a "better deal" for my mobile line: pay less for a faster connection. She even told me that if I did not like it, I could switch back at any time.... so I agreed. In the end I had to pay more for a much slower connection (from 150 mbps down to 10 mbps). When I called customer service to switch back they said that ti was not possible. I am looking for a new operator.

They are just thieves, they change the plan when they want even if the cost was in the contract. If you get tired of them change, but be ready that soon they will send you a big bill to pay, maybe they don't know the law Bersani or maybe they just send cause someone will pay. After I left them they stalk me with call and msg for come back with them but I think this happen to all. Just for be sure , before leave them take protection with federconsumatori and after see what happen. I repeat , they are thieves

Impossible to withdraw from the Wi-Fi subscription. Left my apartment and sent out the "disdetta" more than a month ago, but I'm still being billed. Began the contract at a Vodafone store in Milan. Avoid at all costs.

PURE BAD FAITH

As we were leaving Italy, we took all the steps to cancel our Internet subscription contract one month before leaving the country.
We downloaded the form to cancel the contract on the website of Vodafone, printed it, filled it and sent it by recorded post. The mail went through, we received the confirmation of it.
We then brought back the box in the Vodafone shop in Rome where we had done the initial subscription.
One month later, after having left the country, we received a new bill by email, for the month that followed our departure. We tried to contact them by phone but they can't be reached if you don't have an Italian phone number. So we contacted them on the Vodafone chat, they told us to either 1/ send our contract cancellation request by email, which we did but the email bounced or, 2/ fill a form online, which we tried to do but the URL was incorrect and led us to a 404 error page.

We're now in August, and despite having used no internet and having tried everything, they now claim we owe them 450 euros, for literally no service.

Not sure what to do to put an end to this, but we definitely refuse to pay for this scam!

I have been a customer of Vodafone for a couple of years. When I decided to leave Italy I sent them a request of contract cancellation (30+ days beforehand, according to the law). A couple of days later I received a call from them with an offer: to keep their services for one month more for free, paying only cancel of a contract. I agreed.
I have received recently an invoice to pay for 2 months (I was not in Italy anymore) and to cancel of a contract. I have written twice to two different Vodafone's PECs but did not get any answer.

Well I was a customer of VODAFONE in italy for 6 years and when the time came to leave I had to cancel the contract. So I went to them and asked when I have to cancel the contract and they said I should be fine if I cancel before one month. Next thing I know I got an activtation email of so TV subscription that I never did. I went back to them and they were like oh that was an error. Nothing will be charged etc. I then sent the cancellation letter for the contract. Paid 7 euros for registerted mail. I also recevied a stamped receipt by VODAFONE themselves that they had recevied the cancellation form. Thinking I had done all the right steps i packed up and left cancelling all contracts. Today I get an email for payment of internet and tv for 3 months!
I immediately tried to contact VODAFONE but like we know that was no easy task. Finally after getting in touch and after much delays they said they didnt receive any letter from me. This just blowed my mind.
Then she asked me to send through a PEC email (coz everyone has a PEC email in their pocket) or to send the copies via registered mail on the same address. Unbelievable!

After reading so many comments I realize they are scammers and liars and will try to get money from you even after doing all the right steps. Its insane no one can do anything about it!

ping medio in server europei: 85ms
ping massimo: 260ms
minimo: 70ms

abbonamento 30Mbps
media: 13 Mbps in download

gestore telefonico peggiore

If I could give 0 stars, I would. Signed up a new contract on April 20, then they told they would send a technician to install.
On May 6 - day of the switch from the other operator, none of the phones are working. No technician on site. This is a retirement home and you can figure the problems this has created. It has been 7 days and we are without phone line. The operator told me that he would open an urgent ticket, a second operator told me that the ticket was opened with the lowest priority. This is absolutely a crappy company with horrible service.

I've NEVER EVER been able to recharge (top-up) my phone through the app My Vodafone. Apparently, they've changed their recharge system yet again so even online it's impossible to recharge - Going round in circles. CHANGING the operator is the only solution. A REALLY BAD EXPERIENCE all round - AVOID Vodafone like the plague, I mean Covid, you know what I mean!

Vodafone Italy charged me 50 euros on September 12 th2020 in Vodafone store, Lecce saying that it is for the security deposit. The internet couldn't be installed (I said to the salles person from the store). The technicians said that internet can't be installed before September 20th. I was told that I would receive the 50 euros in the following 3 months. They passed 5 months and Vodafone didn't return me the money.I have called them many times ( they're emeployyes from Albania and they don't know how to fix the issue and refuse to put you through the EU custemer service, it is not possible to talk to the right department). I have written a complaint against the bad services, but the pec email address which is posted on Vodofone site is not valid.
They say that they must send me the money via mail. I told them that I want to move from Italy and they must pay my money. I paid with a credit card and gave them my Spanish bank account.
They don't want to return my money.
They didn't send anything in 5 months.
The money can be easier deposit on my Spanish bank account, send a message on my cell phone with a code for the post office, or deposit on my credit card with which I paid.

I can't believe that anybody doesn't do anything about it and Vodafone take money from people without doing anything.
It's outrages!

Really bad customer service
Have you ever seen an operator talking on you??! rude! Please provide some training
Basics one, where by a customer has to be listened and treated with respect.
Never seen a worse service than Vodafone.

Vodafone Italia worst customer service!

Vodafone just keeps giving me false information. Seventeen years I have been a loyal customer and I cannot trust a single word anymore. One operator will tell me to just buy this or that and another will tell me that my purchase was invalid, for example, i lost my credit card, I was told to buy a ten dollar voucher for their "my credit" which can be turned into a pay and go top up but the truth is it can only buy broadband which I found out after I bought it. Couldn't ring my son during a family tragedy due to this lie. It's Tue and can't call me back until Thursday. This is not the first time this kind of thing has happened with them.