Got an unlimited esim for our short stay.
It's very hard to get good signal and speed anywhere in the country. Very disappointed, should have tried TIM.

Great value and excellent signal. I have never had any problems. :)

terrible, liars, throw the ball to each other, the worst customer service. Give the wrong information, make you open a new line when you can move the one you already have, I am tired dealing with a simple thing since 27 October . I need a solution NOW

Disappointing service for such a profitable company, I would have given 0 If could. My wife has been with this company for 10years and she upgraded her contract but has had so much problems to keep her old number and not being able to talk to a person to sort out her problem, one can not even get through to talk to a person who could understand her!!SHAME ON YOU VODAFONE! Sort out you customer service.

Stay away.They change my plan without my permision!!20 euros and no plan!!!Stay away !!

Horrible! I got a 2 sim cards deal for 32 Euro with 70 Gig data and after 2 days I don't have any credit left!

I bought SIM card for my unlocked Samsung Galaxy phone at the Rome Airport. Despite spending nearly a full day engaging in an agonizingly slow back and forth with a customer service representative on WhatsApp and two visits to a local vodaphone store, they were never able to get the service to work. When I asked for a refund, they told me the problem was with my phone - so no refund for me. A wasted vacation day in Italy is bad enough... but to be ripped off for all my trouble is too much. STAY AWAY!!!

Even though I cancelled the renewal of my mobile plan through an operator (calling 190), they charged me for the renewal. They called and told me that during the period of mobile operator change I cannot make any operation such as cancellation of renewal of a payment?!? I asked an official explanation, not a phone call with non-official regulation stories. They took my money in an unfair way. They refused to answer me officially in a written format. If they take my money in an official way, they should be professionally and officially explain why it happened or refund me.

Trying since days to reach out to someone at Vodafone.. there is no email adress available, the general phonenumber only works with a homenumber or a code that we don't have yet (without it you cannot even get anyone on the phone), and that stupid chat boot is not helpful at all. Multiple vodafone shops do not come back to us at all. There is 0 customer service (not via phone, email, social media or directly in the shops).. this is absolutely ridiculous and not recommendable at all. Stay away!

More than a month ago I activated on vodafone.it (the site that is more offline than online) an offer for internet and cell phone that was promised to be activated on 27.07.. Obviously it was not. I went to the local Vodafone store in Padova. The consultant made me recharge my credit by 15 EUR. One week later the activation of that offer is still "in corso" and I was advised by the very same consultant to pay another 22 EUR to activate a new SIM card with a different phone number because the old pending offer (for which he made me pay 15 EUR) cannot be stornated. Meanwhile I am since over a month without mobile internet. At this point switching company seems like the only reasonable action to take

blocchi continui . la visione tv (rayplay ) è impossibile sia con cavo sia con wireless. iL TELEFONO ha una voce indistinguibile e distorta. Praticamente pago un euro a giorno per nulla.

No internet all the time! The worst network in italy!

This is a terrible network. I was able to use 4 out of the 70 GB they gave me, 1 international minute out of 300, and a two minute local call due to lack of service. The service did not work reliably in Perugia, Florence, or Rome. It worked maybe 10% of the time. I went to the kiosk for help on 3 separate occasions and each time they said there was no problem. They refused to compensate me in any way. And when I complained further they said I could take my complaint to the police. Laughably bad customer service. Go with any other network and save yourself a headache.

If I could give them a zero I would. A one star assumes they are actually doing something to help the customer or their website is useful. Unfortunately neither is true. I have been trying to pay a bill on their website using a credit card for the past five days. In each case, I get an error for incorrect CVV code. This has never happened. Vodafone's Facebook page is also useless. You are constantly referred to their automated system called Robi. No one is capable of telling you if their online payment system is working. There are also times when you try to access the invoice and it returns a "WS 99" error. Forget about trying to reach a real person for a simple question. The one thing they are good at--is to harass you about new services. What they need to do is seriously improve their customer service. They are very fortunate that Italy does not have a consumer protection agency or better business bureau for customers to file complaints.

terrible service, despite the cancellation and 'a year that I continue to receive the bills to pay

Dont take a SIM from the airport they usually give you very expensive offers.
Its been very hectic 6 months in rome with vodafone, they never answer and never reply (worst customer experience)
Their home internet doesnt work , i had problem for a month and they never came to fix and they charged me anyways

WARNING! DO NOT GET PREPAY. The prepay account is not a prepay account at all. They automatically "renew" you each month, even if you have no credit loaded. You will then go into negative credit!! Then they will start hounding you for the money. I tried to contact them - it's impossible to find someone to speak to that seems able to understand anything. They are rude and unprofessional. VODAFONE WILL STEAL YOUR MONEY.

We are erasmus students and we booked the wifii last month, it's been a lasted a month and we don't wifi installed at home yet. We've come 7 times to the Vodafone's store just to pick the modem up, but they won't let us. Moreover, they made us pay the first month without having the service in active. SHAME.

Very bad network, I'm using Vodafone Italia and at the beginning the services start great but now, well is very bad network service indoors I can't pick signal or data properly and call them to ask why the reason, but their answer couldn't satisfy me they excuse that is antenna network is in repairs for almost 3 months, I ask myself if that true and realized they try to fool me I just what end up this pay as you go agreement after move in to decent network provide full bars in their services.