Vodaphone 

ODRS6191.

VERY POOR CUSTOMER SERVICE FROM CREATION

NO CALL, JUST STOPPED MY ACCOUNT

HOPELESS AND FOLLOW UP EMAIL WAS VERY POOR TOO NO SOLUTION OR RESOLUTION

JUST AGRESSIVE ACTION

SHOCKING SERVICE , WILL NOT RECOMMEND TO ANYONE

Nightmare to deal with. Simply trying to set up access to my account and this couldn’t be any more frustrating than if it was specifically designed to be the most difficult thing to do. have tried online, on the phone and even been into the local store and you just go round and round in circles passed from one to the other. How this company has so many users staggers me if this is the way it operates. If I could just get to speak to someone who know what they are actually doing then I could either get sorted or cancel my contract. A totally incompetent organisation who I would not recommend for anything.

Hempstead Valley branch. Fantastic customer service from Naz. She is what I see as a fantastic employee who knows the products and arranged my phone for me quickly and efficiently

I am not surprised that there are more 1* reviews than 5*

Vodaphone is the biggest scam in UK telecommunications.

I took out a 24-month contract with the offer of a £120 Amazon voucher.
I saw other cheaper packages on the comparison website but declined, as I knew that if I took out Vodaphone, it would work out to be cheaper.
When I called after a week to ask for the voucher, I was told to wait 3 months to qualify.
After 3 months, I called again and was told that I wasn't entitled to the voucher because I didn't take out the mobile phone policy alongside the landline contract.
The voucher was only for customers who took out their mobile phones and landline contract.
I then requested to cancel, and they told me that if I cancel now, I would have to pay an early cancellation fee, as I have passed my cooling-off period.
I then realized that I had been professionally scammed by very intelligent people sitting in their office and making promises to customers that they can't keep, and when you fall into the trap, you can't come out because it's too late, and if you try to come out, they will charge you for trying to come out of a trap they set for you.

I spoke to Jack Steed today about a Vodaphone broadband contract. He was excellent. Clear information, polite and understanding. Quick in his responses and to the point ! Great. He had a good offer too. I was seriously planning to go ahead with it. However, I just read the other reviews on Vodaphone and have my doubts now.
More people like Jack should work at Vodaphone and they'd do a lot better! I hope his manager reads trustpilot.

Massive thanks to Kenzy when calling Vodaphone today due to having an issue transferring my mobile number. She resolved my issue quickly and was very friendly and professional throught the call. Just what you want in a Customer Services Agent. My satisfaction level went from 0 after a wasted half an hour with a online chat agent to 10 after speaking to Kenzy. Please pass on this feedback to her Manager.

IF I COULD GIVE LESS THAN ONE STAR I WOULD.
SIGNED UP ONLINE. VODAFONE ASKED ME IF I WANTED THEM TO ARRANGE TO PORT MY NUMBER OVER, I SAID YES, YET NOW THEY CANNOT TELL ME WHEN IT PORTS. JUST SPENT OVER AN HOUR ON CHAT WITH TWO OF THE THICKEST CLOWNS ON THE PLANET.... VODFONE YOUR STAFF ARE AS THICK AS PIG MUCK.

I now have had 2 increases on my two year contract this last one is 15 percent rise a have 4 phones on my account so it’s a lot of money extra to find why can’t we go back to yearly contracts so Vodaphone do not have all the power so folks be careful with this phone compony services is really poor too only thing they get right is collecting my payment each month funny that

Don't buy a Pay as you Go contract with Vodaphone. My mother was owed a refund after changing provider but it took many weeks, 5 lengthy phone calls and numerous assurances of processing the refund (including from a Manager) before the money was finally repaid. Their assurances were worthless.

Do not take out a contract with Vodaphone, they increase the price every year despite agreeing to a fixed price at the start of the contract. The price increase is massive and not proportionate. The call centre is so unhelpful and the staff just read of a script and provide you with the same answers. They refuse to amend the prices and the customer service is shocking.

Bit of a shambles trying to deal with Vodaphone Automotive, every call takes more than 15 minutes to be answered, renewal paperwork sent out but they fail to advise you need to be sitting in the car when you call so you need to do it all again. Then I renewed and 4 days later start getting emails saying my subscription has expired and another 20 minutes to get through on the phone. Total shambles from start to finish and clearly don’t value their customers

I am giving one star because it will not allow me to provide a negative number. I cannot say this any clearer: DO NOT USE THIS COMPANY. They will endeavour to rip you off at every turn. The nicest thing I can say about their customer service is they are consistent in their inability to assist willingly and lie with a smile, that is, if you get a living person. I am sure I overheard Darth Vader and Palpatine discuss how evil this company is. Whilst Baby Grogu is just repediatly hitting the no button! If any company needs a class action suit and fraud investigation, it is this one.

Visited Vodaphone Shop in Paignton to renew contract and chap called Dom amazingly helpful and knowledgeable and came away with a brilliant deal so well pleased. Very refreshing to have someone who doesn't push the higher tariffs/charges and spends time finding out what you really want and need.

Our broadband stopped working a week ago and we are still waiting for repair. No engineer has been sent out and no attempts to get us back online have been made. We are now at a loss of profit without our broadband for business! We need this issue fixed immediately!

Vile company, customer services are a shambles. I ordered an I pad which got delivered incorrectly. Vodafone are doing nothing about it expect charging me.

First and last contract with vodaphone due to 15% mid contract price hike.
Never had this with ee or 02 having been o2 for 10 years and ee for 4.
Back to ee or o2 for me

The worst customer service on the planet!
Time wasters trying to string you along in some mental ploy to wear you down so you stay with them. Just have a competitive price for your product and you'll keep more customers.

lost a lot of confidence in Vodaphone online services but that all changed when I went into their shop in EVESHAM Worcestershire. The 2 assistants couldn't be more helpful and within half an hour had successfully resolved all issues that Vodaphone online services couldn't. Thank you ladies. I know where to come if I have another problem.

Almost completely dysfunctional customer service. It’s hard to know where to begin.

I am just changing to them for broadband and landline from BT for my elderly and vulnerable mother. They have failed to process the order for special equipment that allows for my mothers vulnerability. When I picked this up in advance of the installation it took me 2.25hrs on a chat line and then telephone to sort it out. I eventually spoke to two people, Tracy and then Liam, who were super efficient at resolving the issue as best they could.

When I placed my order on 11th April it took two hours and clearly when the order was placed they had not processed the order for the special equipment.

On both instances I received a txt message about their customer service. Guess what on both occasions my reply message failed to send - what kind of compsny sends a survey on a number that is obviously a ‘no reply’ number.

I have also tried to set up and online account for which I have successfully registered but it simply won’t let me in saying there is an issue and ‘please keep trying’. I have tried putting the wrong details in and I get a different message saying that my username and password aren’t recognised so my correct details are obviously recognised.

I have agreed to sending this review to Vodaphone so I do hope that they contact me with a response. I have dates and times of all my calls to them so they can check the recordings for evidence of their call handlers incompetence and in one specific example sarcasm and rudeness.

If I could have given a zero star for this company I would. After a day of trying to sort my mobile out Vodaphone tried to sell me an upgrade that would sort all. After hours of being passed from pillar to post I gave up. I went on YouTube and tackled each problem on my phone and managed to sort my mobile out myself. Vodaphone had a Network reset which threw my mobile into freefall on the day they performed it. No confidence in this company. The first person I spoke with was rude and that just compounds the whole experience.
As soon as my contract is up I'm moving on.