Vodaphone 

Visited Vodaphone Crystal Peaks Sheffield to renew a contract. Was dealt with by Reece who was very polite and professional and fully understood my needs. He was very knowledgeable and fully explained the options available to me.Would highly recommend.

My husband and I have been trying for 10 years to have our accounts split into 2 accounts. many many calls to the contact centre and hours on the phone still no joy. If I need to contact to check my bill or upgrade my husband has to give permission. Today spent an hour trying to upgrade for them to tell me the DD I have and have been paying for 10 years now has to be my husbands DD details....unbelievable....cancelled my upgrade and will be cancelling my account without fail....Vodaphone why do you make dealing with you such a awful experience

I’ve been with Vodaphone for many years now and have always had very good service.
John at the Torquay store is very helpful and informative. Has also helped with any technical problems I’ve encountered over the years.

A year last December I took out a Vodafone broadband plan for two years . During the time I have had it it's gone up twice.I have to stick to the contract and I am tied in for two years. They don't stick to their side are keep it at the price agreed. It now costs over five pounds more than agreed. I won't be staying after my contracts up there are cheaper ones out there. Also it's supposed to be a fast fibre connection but my tv has to keep buffering. Don't get involved with them there is cheaper out there.

I tried to sign up for a social tariff and had to wait 4 days to be contacted only to be told it's not available in my area. Pretty useless and a bit annoyed I had to wait 4 days to be told this when I could have tried elsewhere. Now I have to wait up to 10 days for this other company to reply. I'm sure the social tariff is a scam or deliberately made difficult to make you pay for a normal package. I'm glad I saw the reviews here too before it went any further with Vodaphone anyway.

Had an email today from VF, mid contract rise 3.9%. Absolute disgrace. I tried calling, and had a stand up argument with their annoying frustrating automated menu service...Drove me MAD!!! all they do is send links to your phone, for which you speak with an agent in Mumbai where staff are paid a pittance but VF fat cats make a ton of cash from customers like me whilst they sit in board rooms talking about how much more they can rip us off.....Well NO MORE VF!!! going to buy my iPhone 14 Pro out right, and going to pay monthly with someone else... Well done VF, You are going to lose a customer!

Jack the sales assistant was a great help, explained everything so clearly and im a very happy customer with my new phone!!

Would give zero star if allowed, avoid this company like a plague. Upgraded to Fibre 28 March, we now have no Internet no landline. CcTV down. I am registered disabled. 5 technical supports calls started 28 March all useless all repetitive, 3 visits to local shop just to be given lip service and then told oh they don't work weekends it might be Tuesday now, want to leave but cannot until there is a service to leave from. Please don't waste your monies its not worth the stress and aggrevation.

Please don’t use this provider!
It’s no surprise to see their score with the terrible service I’ve received. My contract ended and they wouldn’t give me the option to switch phones or terminate my contract! They’ve continued to charge me £35 a month despite my phone being paid for and my sim being shut off completely and now are saying I owe £600 and threatening to call a debt collection agency!!!

The worst experience with a service provider I have ever had. I wouldn't wish Vodaphone customer service on my worst enemy. Ongoing nightmare since 2014, that no-one cares to help me resolve (now with solicitors).

Vodaphone issues: -
* put the phone down on me x2 after waiting over 1 hour to get through, never called back
* took money out of my account without my knowledge or consent (over and above agreed DD)
* charged for Spotify services I had never requested or used (6 month free with phone - never again)
* County Court Judgement (CCJ) without ever having being notified or given the option to defend myself
* County Court Order to pay full amount without ever having being notified or given the option to defend myself
* made up an outstanding balance of £350+
* the worst scammers
* none existent account management or customer service
* money hungry greedy corporation taking money from single parents with no living relatives

Unfortunately, i cant give Zero star rating!..... trust me, if i could, i would!!
Horrendous customer service, my partner changed her mind when considering a change of mobile provider, so cancelled a new order with Voda a day after signing up.
Wanted a PAC code to keep her existing number, they wouldn't give it without her handing over £400..... REALLY VODAFONE!!
Needless to say, will not recommend Voda to even my worst enemy!!

Exceptionally poor customer service. New home, planned for broadband installation with plenty of advance notice in order for it to be in situ prior to moving in.

1) Vodaphone attempted to deliver equipment pre installation to an unoccupied property. No advance warning this was required/ being delivered until the day , when unsurprisingly , delivery failed.

2) Vodaphone sent an email for completely different installation date, one month in the future, with no explanation. Numerous attempts to speak to a person (1.5 hours later). Advised installation date had been changed as no engineer for the arranged date.

I had taken a day off work for this installation and was advised 2 days prior to installation it had been cancelled, with a new date arranged , with no consultation with me.

Icing on the cake - I will be charged a fee if I'm not at home for the date I never agreed to in the first place .

Avoid.

Broadband service stopped intermittently for over a month, Vodaphone unable to fix it despite hours messaging them, no compensation offered as fault not continuous, customer service via chatbot or messaging beyond useless, unable to speak to real person at any time. The only saving grace was they didn't try to persuade me to stay when I cancelled. Strongly recommend avoid Vodaphone broadband.

Just bought 2 Lebara SIM cards on Vodaphone. Now find out that our sims in MotoG60s are not WiFi enabled by Vodaphone. The phones are just over a year old and worked fine with wifi calling on BT SIMS.
As we live in a vodaphone mobile dead spot wifi calling in essential - come on Vodaphone its 2023 your sims should be wifi enabled accross all phones OR make it quite clear that they wont work on most phones. I shall be leaving pretty soon having only just had my number ported across.
BUYER BEWARE
Just binned the Lebara / Vodaphone SIMS and bought 2 O2 SIMs - fully enabled WiFi calling on the G60s

Discriminated against my disabled father when they left him with no way to contact anyone. The engineer came and left when the wifi and broadband was down leaving my dad with no option to use the landline in case of an emergency

I really had to write a review of the service I received in the Vodaphone, Wigan shop yesterday. Jacky the young lady who sorted out my new phone was amazing and patient. Jacky thank you so much and I doubt there will be a more phone-challenging person than me as I am a complete fool when it comes to this stuff. You have complete patience with me and I am so grateful. Good friendly welcoming shop.

Signed phone contract - they lost it and said it had been cancelled - started to give new costings which increased overnight - they didn’t seem to realise that the contract was a legally binding contract - their online chat is truly awful - kept cutting out and it seems they are more interested in security than customer service - if I could I would walk away - awful company who don’t seem to care - yet another afternoon wasted

Impossible to speak to customer services to sort my top up problem. The automated voice is useless and does not work, was constantly missdirected to services i did not want or say and eventually the vodaphone automated service hung up.
This continued 3 more times until i gave up.

This company has got to be the worst ever! I have never in my entire life come across such a disgraceful organisation who quite literally have no clue what they are doing, constantly misadvise, lie, and get it wrong.
They should be fined heavily and forced to sort themselves out or be shut down. The simplest thing turns into an epic saga of mess-ups that take hours to sort out, only to find that another error has been created.
I have been made to feel ill with one error after another, one lie after another and hours waiting to speak to another idiot who hasn't got a clue.

Without internet connection for 2 days - told to email! (Tricky without connection). Since then, Vodaphone has only partially corrected the problem despite reporting it every day for a week. Now have internet that continuously loses connection and can only re start it in settings. Vodaphone seem unable to rectify this. Have spent hours trying to resolve this.