Vodaphone 

Broadband install on 24th but didn't work. 2 weeks on still doesn't work. No contact from them. I had to call wait and for hours on hold to complain. The sent me a dongle while they fix it. They charged me for the dongle and signed me up to a monthly contract I didn't know about

Tired of dealing with vodaphone. Having made my way through the automated system, which consistently asks you to repeat yourself, the phone rang and then someone cut the line. I called back and spoke to Lahkvinder in billing , he placed me on hold to.speak to his resolution manager, whilst trying to find out why after only 2 years i received a 5g sim for my 5g phone. Which was the reason for my poor consistently poor internet issues. Guess what? The phone cut and I am still yet to receive a call back. 40 minutes time wasted whilst trying to work at the same time. Someone call me ASAP. If it was an accident I would expect your customer advisers to call back.

Shocking service by Vodaphone, set a up a new broadband deal with them in Jan, due to be set up on 2/2,receive an email the day before saying they can’t do it now for 3 weeks leaving me with no broadband.
Contact open reach to find our Voderphone can not supply broadband in my area yet 😡😡😡😡😡

Shame you can't give 0 or minus figure,I woiluld be doing so. This shower, cut me off from account after I had payed my bill. I was in mid conversation helping someone out whom suffers with depression and anxiety, (I do that in my spare time) so she was suddenly cut from the help she was receiving & didn't know what was going on, & just got stressed even more. I eventually got through to 191 which wasn't allowed at the start, & "had a go" I was told I'd be compensated, which I explained wasn't the point. However, I have heard nothing since, & keep getting messages telling to pay my bill. It has been paid for the last fkn time you shambles of a company. I will be terminating my contract as they are in breach of it. I said this to the guy, & he told me it would cost me a lot to terminate the contract. Really? I said, when you are in breach of contract? Take me to court. Stay away from these rsoles. 02 were always good, shouldn't have left, I'm going back.

Shame on you!
I start paying £20 for my home broadband which is around £24now! ( Funny enough, I haven't got a single penny pay rise last 3 yrs myself)
Also I choose one of the expensive option first time to see the difference ( speed, connection etc I guess) But totally useless.. Exactly same broadband as basic one!!!

Must be one of the worst websites to manoeuvre
No contact just a machine
Offers don’t work via web site
It is probably easier to change contracts
Frustating

Extremely poor service. I was changing my broadband package to vodaphone but have cancelled this. Vodaphone give no communication of order progress , did not inform me of delays and there is no option to speak with anyone just online chatting. After spending over an hour last week to be told my activation was delayed I was informed today of another delay only after using the online chat. Total disgrace of a company.. avoid like the plague.

I just had a fibre broadband fault which was caused by a recent stormcausing a loose connection on the telegraph pole outside my house. I contacted Vodaphone on Wednesday night, they had an Openreach engineer booked the next day and the issue was fixed on Friday morning. I am always one for giving credit where it's due and this was an exceptional experience compared to other broadband providers I have had in the past.

thieves and scammers - choose another company, crappy level of customer service, even now they are trying to extort money from me

not very happy my internet is forever going off . happens every single day , as soon as my contract is ended im leaving ,

My phone has not been receiving texts since Christmas day. It has been checked by placing my SIM in to a different phone. I have had a new SIM which arrived promptly, but the problem has still not been solved.
I am 70, have no landline and depend on my phone in so many ways - texts from GP, 2 factor authentication etc etc. The reception at our new home is very poor often below 2 bars, despite coverage being shown on their map as “good”. My local Vodaphone agent has been trying to sort this out for me with no luck. I have not contacted them myself direct as in the past I have had trouble understanding their operatives and the chat system has been a waste of time.
Vodaphone used to be great company and had a share valuation to match. What has gone so wrong? When did they decide to stop caring about their customers who will vote with their wallets if this carries on.

Shambles Part 2. No dial tone on landline. Automatic chat line useless. Eventually, talked through attaching cable that the third party 'installer' had left in the box, didn't work because I have a BT PHONE. I need to buy an adapter. Also, I can't keep my old number, which I requested at the time.

I have a pay as you go contact on my mobile. I do not really use it much, it is for people to contact me. Today my landline was not working so I used my mobile to see if my landline phone would ring. It did not ring, no one lifted the phone, there was no message on the answering machine but still I was charged for it as the line was engaged for 15 seconds. After speaking to three different people I was told I would be charged for this. Pretty useless service.

2 bars I’m on now 100 percent going to another network you am a joke your review am right terrible I won’t be paying the bill no chance should refund me my money for his is terrible

Such a shocking company. Being lied to and spoken to like absolute trash. Being told they don’t care about me. Paid my bill despite not being able to utilise their network. Being hung up on by their customer relations team on numerous occasions because their shift was almost over. Told to go into store on 7 different occasions which have always turned out to be pointless and a complete waste of time! Their customer service is constantly lying to me. Providing me with false information. Leading me down rabbit holes and do not care about my well-being whatsoever. I’ve had constant issues for over 3 weeks now with constant calls several times a day. They say they will call back. They say they will email. All lies!
Such a shocking company. DO NOT USE THESE.

Excellent service at Vodaphone at Victoria Station.
Fernando the branch manager was extremely knowledgeable and patient and work all the way from A-Z with me.
At the end i end up having 2 mobile phones and a home broadband switched with better speed and cheaper price.
Very Happy
Thank you

Shockingly bad company even for todays standards.

Make it near impossible to cancel a contract just hate face lies that you have to do this that and the other when in fact all you have to do is phone 121.

Secondly, cancelled my contract eventually and still being charged for it after being assured that I wouldn’t be billed for a full month to have access to my contract for 1 day.

Lastly, forgot about trying to get to the right department on the phone if you’re no longer a customer. Have to go to the wrong department who aren’t interested. Left on hold twice for 5 minutes and the second time was just hung up on. Can almost guarantee that I will continue to be billed for a contract I don’t even have.

Avoid this company at all costs.

despite being with them for many years, for some unknown reason they stopped collecting DD, thus money was owed. Spent over an hour on phone trying to sort payment out and was told no DD set up!!!!!!!
Not got it sorted yet to any satisfactory outcome.

Over 4 weeks notice was given to install unbreakable wifi. 10 minutes after the equipment was received a text was received to inform me that the installation date had changed from the 28 11 22 to the 19 12 22. Leaving a home which is also a office for over two weeks with no hi speed wifi. "Unbreakable" is a false promise. I believe that Vodafone are aware of the connection problems but withholding this from the general public to keep sales up in the broadband sales war. To date after text live chat calls and on line media chat Vodafone have been unsuccessful to settle this matter.

After 5 days vodaphone have failed to get back to me with a apology of satisfactory response. I have been told lies and been given false information referring to the cancellation of my appointment.
The reason I was given was its a hard digging issue which is a false lie. All digging in my estate was finished in August and ducts run from the public footpath to my home. Vodaphone are selling broadband with false connection dates to keep sales up so beware.

Existing PAYG mobile on Vodaphone/Vodafone
needed replacing.
First planned port of call was Vodaphone in Woking. Luke was very helpful , explained things in the 20 /25 minutes and was impressive and I left with the phone I was seeking at a good price. He suggested also the best local place to buy a holder. Recommended.