I want to thanks voiceflex! i am a new customer about to go into partnership with them! the support has been next level! they know exactly what they are talking about, even to the point they have know... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been working with Voiceflex for many, many years now. It's very seldom we have to speak with their support as the service tends to work without issue. The provisioning team do a great job with... See more
Company replied
Voiceflex are a rare company today, their people actually call you back and pretty much do what they say they will do, sadly I do not find this with many businesses anymore. We had a migration... See more
Company replied
We cannot recommend a better partner. Blucando has been using Voiceflex for the past year and has had a great experience. The services they provide are second to none, and if you require technic... See more
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Company details
Written by the company
Voiceflex is a channel-driven business. We deliver flexible and reliable communication solutions and give peace of mind that comes with working with a respected established service provider. Our portfolio includes Voice, Connectivity, Hosted Telephony, UC&C, and Cloud services. These services enable us to offer a comprehensive range of communications solutions.
Contact info
PO Box 18871, B91 9DH, Solihull, United Kingdom
- +44 (0)20 3301 6000
- sales@voiceflex.com
- www.voiceflex.com
4.8
Excellent
173 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alex was quick to respond and fix :)
September 12, 2024
Reply from Voiceflex
Hi Hasan,
Thank you for your 5-star review! We're thrilled to hear of the support Alex has given and appreciate you taking the time to share this.
Best wishes,
Donna
Always a good company to work with.
Always a good company to work with.
Voiceflex are our partner of choice when it comes to SIP products.
Support when needed is always there and normally able to fix any issues quickly!
August 30, 2024
Unprompted review
Reply from Voiceflex
Thank you for your kind words. We pride ourselves on excellent service so it's great to hear of your experience!
Best wishes,
Donna
Thanks Alex
We had issue with one way audio for one of our clients.
Alex was quick to assist and turned on logging for us to send over an example, once he examined the example he quickly fixed the issue.
August 12, 2024
Unprompted review
Reply from Voiceflex
Hi Phil,
Thank you for your 5-star review! We're thrilled to hear of the support Alex has given and appreciate you taking the time to share this.
Thanks again,
Donna
help desk support
Phoned the help desk as has an issue that we needed urgent help with, I was asked to raise a ticket and they will deal with it immediately.
The team at Voiceflex (true to there word) jumped on our problem and resolved our issue immediately.
Thank you Alex for your help.
August 7, 2024
Reply from Voiceflex
Hi Myla,
Thank you for your 5-star review! We're thrilled to hear of the support Alex has provided and appreciate you taking the time to share this.
Best wishes,
Donna
Thank you again to Sean Walsh at…
Thank you again to Sean Walsh at Voiceflex for navigating the dark world of Openreach and not giving up on the most awkward ports! An absolutely relief to know we have such a great team taking care of our account. Thank you all!!
July 30, 2024
Unprompted review
Reply from Voiceflex
Hi Wendy,
Thank you for your review. It's great to hear of the assistance Sean provided.
Thanks again,
Donna
Sam Roe
Sam Roe, was very helpful and persistent in trying to resolve a porting issue. Gave advise to give to the leaving host (Ridgewall) of the number and then followed up with BT wholesaler to gain the info to require the porting to go through after multiple failures.
June 1, 2024
Unprompted review
Reply from Voiceflex
HI Aaron,
This is great to hear! Thank you for taking the time to share your experience.
Best wishes,
Donna
Quick Response
Always a quick & helpful response with any issues I encounter while learning the new Flow phone system.
May 30, 2024
Unprompted review
Reply from Voiceflex
We appreciate your 5* review! We are always happy to support with any issues you may have. If you need any further help, please feel free to reach out.
Best wishes,
Donna
Cold called claiming to be EE - fake
Cold called claiming to be EE - and even when challenged, they tried to give a fake EE number for verification. Don't fall for this company and do not part with any bank details.
I have read the response below,,,so here is the full review - the man who called did claim to be EE. However I googled the tel number as he was talking. I put it to him that the phone number came back to a company that was not EE and was based in St Albans (Voiceflex). I put it to him that he was not EE. He said that he worked for Voiceflex who were contracted by EE. I told him that claiming to be another company was illegal. I also told him that I googled the tel number and it came back to Voiceflex and there were 238 negative reviews of this number from people trying the 'hard sell'. Another also said that Voiceflex had claimed to be EE. So my review is a fair one. If your employees are making cold calls, then they need serious training on how not to con people. I checked the phone number again and it is Voiceflex's tel number.
May 3, 2024
Unprompted review
Reply from Voiceflex
Second Reply:
Dear Lisa-Marie,
We appreciate your updated review.
As mentioned before, Voiceflex is a registered range holder of telephone numbers authorised by Ofcom, providing services to businesses in the UK. We operate as a wholesaler, supplying numbers to resellers who then distribute them to individual businesses. Although the number is registered to Voiceflex, it is not Voiceflex itself that uses the number to make calls. Just like BT supplies landline numbers to individuals. The calls made from these numbers are not made by BT, but by the individuals themselves.
The call you received was not made by Voiceflex.
Please visit our website www.voiceflex.com for further information about who we are and the services we provide.
If you could kindly send an email to Customerservices@voiceflex.com with the telephone number, date, and time of the call, I will be able to conduct a further investigation and report the number. Alternatively please feel free to call me on 0203 301 6000.
Best wishes,
Donna
First Reply:
Hi Lisa-Marie,
Sorry to hear of your experience.
Voiceflex is an Ofcom registered range holder of telephone numbers that provides services to businesses in the UK. As a wholesaler, we supply numbers to resellers who then distribute them to individual businesses. It was not Voiceflex that made the call to you.
Could you please send an email to customerservices@voiceflex.com with the telephone number, time, and date of the call you received? This will help us investigate the matter further and take appropriate action by reporting the number to the reseller.
I look forward to hearing from you.
Best wishes,
Donna
Voiceflex are excellent - Thanks Sean!
Voiceflex are excellent. Business number porting can be a headache, but these guys make it easy. Always happy to help, impressively responsive, and reliable.
Special shoutout to Sean Walsh - he went above and beyond to do the impossible for me and help save a customer's number, the cause of which had nothing to do with VF. As a company focused on customer services, folks like Sean are the ones you want on the other end of the phone. Thanks guys
April 9, 2024
Unprompted review
Reply from Voiceflex
Jamie, thank you for sharing your experience. It's wonderful to hear that Sean exceeded expectations. Our porting team is dedicated to delivering exceptional service, so we are thrilled to hear that you had a positive experience.
Best wishes,
Donna
Amazing service!
Never can i fault the service from the support team!
Voiceflex truly have an amazing support system and the engineers there make a difference, the fact that you can call the support team knowing that when some one picks up your query will be dealt with there and then. Lasantha has been around to help me for a long time know and his expertise are always appreciated top customer service !
Also want to say our account manager Wayne Nieuwoudt has forever been helpful with our account any questions queries or email his always there to help thank you again team for all the service you provide in both supporting our account and managing our needs and requirement.
Kind Regards,
Shah Alam
Head of Operations Coreconnect ( INIFI )
April 3, 2024
Unprompted review
Reply from Voiceflex
Hi Shah,
We appreciate your fantastic 5-star rating. Lasantha and our Support team put in a lot of effort, so receiving such positive feedback is truly rewarding.
Wayne is an exceptional account manager, and along with the whole of Voiceflex is committed to providing unwavering support to our partners.
Thank you again.
Donna
Terrible to work with
Terrible to work with, cannot ever get through to support on the phone and agents are often rude.
March 20, 2024
Unprompted review
Reply from Voiceflex
Hello Mrs Thomas,
I'm sorry to hear about your experience. Could you please contact me at 0203 301 6000 or email customerservices@voiceflex.com so that we can discuss further?
We take pride in providing excellent service, and our average wait time for our Support team is less than 2 minutes. I'm really interested in finding out why you had such a negative experience and address any issues accordingly.
I look forward to hearing from you.
Donna
Lasantha is always really helpful and…
Lasantha is always really helpful and clear, and yet to find a question he cant answer - outstanding, thank you!
March 6, 2024
Unprompted review
Reply from Voiceflex
Hi Andy,
Thank you for your 5-star review! We're thrilled to hear of the support Lasantha has given and appreciate you taking the time to share this.
Best wishes,
Donna
Always prompt and excellent support…
Always prompt and excellent support advice.
Top service from Lasantha
March 1, 2024
Reply from Voiceflex
Mark, thank you for taking the time to leave a review. Lasantha is dedicated to providing exceptional support, and we are thrilled to hear that you experienced just that!
Best wishes,
Donna
Outstanding service from Lasantha at…
Outstanding service from Lasantha at VoiceFlex! Their professionalism and attention to detail truly stood out. Highly recommended
February 28, 2024
Reply from Voiceflex
Supun, we're thrilled to hear this! Thank you for taking the time to share your feedback.
Best wishes,
Donna
Lasantha - HERO
Lasantha - genuine VoIP hero. Long standing issue that he helped diagnose and troubleshoot, with a smile and plenty of flair.
February 20, 2024
Unprompted review
Reply from Voiceflex
Hi Simon,
Thank you so much for your awesome review! We couldn't agree more that Lasantha is a hero and we're delighted to hear about the assistance he provided you!
Best wishes,
Donna
Sean Walsh - Excellent Customer Service
Having dealt with a very difficult losing provider, Sean Walsh has been extremely persistent and patient with the whole ordeal and we've finally got to a resolution.
Massive thank you to Sean for sticking with it and being great throughout the process.
February 14, 2024
Unprompted review
Reply from Voiceflex
Ben, we are grateful for your feedback. It's fantastic to hear that Sean was able to provide the assistance you needed.
Best wishes,
Donna
Brilliant Service
Voiceflex are a breath of fresh air - all of our queries or provisioning requests are dealt with promptly. Special shout-out to Steven McGowan who has been a star!
January 18, 2024
Unprompted review
Reply from Voiceflex
Thank you, Emma, for your glowing 5-star review. Steven and the Porting Team are committed to delivering top-notch service at all times.
Best wishes,
Donna
Exemplary Service
We experienced an unpleasant issue during porting that left a site without phones for several days; despite it not being Voiceflex's fault they were above and beyond the most helpful in getting it resolved for us.
Huge thanks to Stuart and Lasantha in particular; great service from them both.
January 16, 2024
Unprompted review
Reply from Voiceflex
Hi Ben,
Thank you for taking the time to leave a review.
It is our top priority to provide excellent service so we are thrilled to hear that you are satisfied with how Stuart & Lasantha resolved your issue.
Best wishes,
Donna
Stuart resolved our issue efficiently…
Stuart resolved our issue efficiently one is hit his path.
January 11, 2024
Reply from Voiceflex
Hi Vicky,
Great to hear Stuart was able to use his expertise to resolve your issue. Thank you for taking the time to leave this review!
Best wishes,
Donna
Voiceflex - excellent service
Andrew Forster and his team went above and beyond to ensure the port completed as required
December 15, 2023
Reply from Voiceflex
Hi Matt,
This is great to hear! Thank you for taking the time to leave this review.
Best wishes,
Donna
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